Service Quality / Customer Care

Job description Role & responsibilities 1. Responsible to handle customer grievances 2. Acknowledge and respond to customer complaints within the specified TAT 3. Identify the customer issue and able to summarize it for review with the manager 4. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution 5. Maintain financial accounts by processing customer adjustments 6. Prepare product or service reports by collecting and analyzing customer information 7. Contribute to team effort by accomplishing related results as needed 8. Adherence to the overall process & compliance 9. Delivering a comprehensive customer service experience to our customers 10. Ensuring a positive customer experience through resolution of complaints in a timely manner 11. Reporting back on results. Preferred candidate profile Candidates with 1-2 years of experience. Role: Customer Success, Service & Operations - Other Industry Type: Travel & Tourism Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Diploma in Any Specialization, B.Sc in Any Specialization, B.Tech/B.E. in Any Specialization, B.A in Any Specialization, B.Com in Any Specialization, Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Handling Customer Queries Solving QueriesCustomer ComplaintsCustomer SatisfactionComplaint HandlingCustomer Queries