Store Manager

Job description ABOUT / SAADAA We are a direct-to-consumer (D2C) lifestyle brand. Our vision is to advocate the / SAADAA way of living and make / BETTER basics for everyone. #PEHNOSAADAA Top 1% Shopify stores in India, we have been bootstrapped and profitable with industry-leading benchmarks, growing from a 100 sq. ft. garage to a 100+ people team within 4 years. So, what do we do differentlyWe focus on making the basics the heroes of our brand. To this day, we only offer 10 carefully curated styles. It might seem unconventional in an industry where variety is often seen as the key to success, but weve not only made it possible; weve made it profitable. Our philosophy is focusing on whats important and letting go of the rest. Role Overview The Store Manager at / SAADAA will be responsible for overseeing the day-to-day operations of our offline retail store, ensuring an exceptional customer experience, driving sales, and leading a motivated team. The ideal candidate is a proactive leader with strong interpersonal skills, a passion for retail, and the ability to maintain smooth store operations while achieving business objectives. WHAT WILL YOU BE RESPONSIBLE FOR Store Operations Management : Ensure the store operates smoothly, adhering to operational standards, policies, and procedures. Team Leadership : Manage, train, and motivate the store team to deliver exceptional customer service and meet sales targets. Customer Experience : Create a welcoming and seamless shopping experience by engaging with customers, addressing their queries, and ensuring high levels of satisfaction. Sales Revenue Growth : Drive sales and profitability by implementing effective strategies to meet and exceed monthly, quarterly, and annual sales targets. Inventory Management : Monitor stock levels, coordinate with supply chain teams, and ensure proper stock replenishment to minimize shrinkage. Visual Merchandising : Oversee the store s visual presentation to align with the brand s aesthetics and ensure it s appealing to customers. Data Analysis Reporting : Analyze store performance, sales trends, and customer feedback to provide actionable insights and prepare regular reports for management. Problem Solving : Address and resolve any operational issues, customer complaints, or staff concerns promptly and effectively. Compliance Safety : Ensure adherence to safety, hygiene, and compliance standards at all times. Store Maintenance : Maintain cleanliness, organization, and functionality of the store to create a positive environment for customers and staff. WHO YOU ARE Experience : Minimum of 2+ years of experience as a Store Manager in a retail environment, preferably in lifestyle, apparel, or D2C brands. Customer-Centric : Passionate about delivering exceptional customer experiences and building strong customer relationships. Leadership Skills : Proven ability to lead, manage, and inspire a team to achieve sales targets and provide top-notch service. Operational Excellence : Strong understanding of store operations, inventory management, and retail performance metrics. Sales-Oriented : A results-driven individual who thrives on achieving and exceeding sales goals. Attention to Detail : Keen eye for maintaining store aesthetics, merchandise displays, and overall store upkeep. Problem-Solving Ability : Capable of addressing challenges and making quick, informed decisions in a dynamic retail environment. Interpersonal Skills : Excellent communication and interpersonal skills to effectively interact with customers, team members, and stakeholders. Tech-Savvy : Familiarity with point-of-sale (POS) systems, inventory management tools, and basic retail analytics. Qualifications Bachelor s degree in Retail Management, Business Administration, or a related field (preferred). Proven track record of achieving sales targets and managing retail operations. Experience in managing teams and handling customer escalations. Strong organizational skills and the ability to multitask effectively. Proficiency in MS Office and basic retail software tools. W