Team Lead

Job description Key Responsibilities: • Team Management: Lead, mentor, and develop a team of customer service representatives, promoting a culture of high performance and continuous improvement. • Performance Monitoring: Analyze team performance metrics and implement strategies to enhance service quality and efficiency. Customer Engagement: Address escalated customer inquiries and resolve complex issues, ensuring customer satisfaction and loyalty. • Training and Development: Conduct training sessions and workshops to equip team members with the necessary skills and knowledge. read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Communication SkillsStrategic ThinkingOrganization SkillsLeadership Skills Interpersonal Skills