Job Description & Scope
Job description Respond promptly to requests from guests and other departments Identify and report preventative or other maintenance issues in public areas or guest rooms Post caution signs Contact other departments directly for urgent repairs Deliver guest requests and set up furniture items in guest rooms as requested Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts Clean, maintain, and store cleaning equipment Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation Speak with others using clear and professional language Support team to reach common goals Ensure adherence to quality expectations and standards Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance Ability to push and pull a loaded a housekeeping cart and other work-related machinery over sloping and uneven surfaces Reach overhead and below the knees, including bending, twisting, pulling, and stooping Visually inspect tools, equipment, or machines (eg, to identify defects) Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination Move through narrow, confined, or elevated spaces Move up and down a ladder Stand, sit, kneel, or walk for an extended period across an entire work shift Perform other reasonable job duties as requested by Supervisors Role: Guest Service Associate Industry Type: Hotels & Restaurants Department: Food, Beverage & Hospitality Employment Type: Full Time, Permanent Role Category: Front Office & Guest Services Education UG: Any Graduate PG: Any Postgraduate Key Skills HousekeepingSafety trainingRoom serviceInspectionGuest Service Associate
