Technical Solutions Engineer

Job description We are seeking a skilled Technical Solutions Engineer to enhance customer onboarding and satisfaction at Squadstack. In this role, you will collaborate with both the sales and customer success teams throughout the entire customer journey, including pre-sales, onboarding, monitoring, and scaling. You will be responsible for translating customer requirements into scalable integration and workflow frameworks, architecting customized solutions, and maintaining them. Strong customer-facing skills are essential, along with 2+ years of experience as a Solution/Sales Engineer and effective communication with diverse stakeholders. A solid understanding of cloud services, REST APIs, SQL, and troubleshooting is required. Working knowledge of CRMs is a huge plus. The ideal candidate will possess a product management mindset to identify bottlenecks and propose strategic enhancements. Join us to help create secure and efficient integration solutions that meet our customers needs. What you'll Be Doing Collaborate closely with the Sales team on pre-sales activities, including presenting value propositions, discussing integration architectures, and addressing information security considerations. Act as the primary technical contact for customers, guiding them through their journey with Squadstack. Provide comprehensive technical support to customers after the sale. Partner with the Customer Success team to transform use case requirements into scalable integration and workflow solutions. Design and develop custom integrations and workflows aligned with customer business needs. Build and configure integration setups based on specific use cases using Squadstack s native integration framework. Monitor integrations proactively to ensure smooth functionality and address any issues promptly. Troubleshoot, debug, and resolve any technical challenges that arise in integrations. Adapt configurations to accommodate changes in business logic as needed. Manage the native integration framework, identifying potential bottlenecks and proposing enhancements or new features to improve performance. Offer alternative solutions for complex business customizations within existing frameworks. Contribute to information security discussions, emphasizing areas where security can be strengthened. Occasionally travel to customer locations for expedited implementation and product demos. Oversee API documentation, including Integrations APIs and Reporting APIs, ensuring accuracy and clarity. What We Are Looking For 2+ years of experience as a Solution/Sales Engineer with technical products. Strong customer-facing skills and the ability to translate technical concepts into business requirements. Excellent communication skills for engaging with various stakeholders (Engineering, Product, Strategy, Sales, Business, Finance). Proficient in gracefully handling objections. Proven track record of managing projects from end to end. Solid understanding of cloud providers and their services. Hands-on experience with REST APIs. Familiarity with file systems like S3, GCS, SFTP, and FTP. Experience with SQL Knowledge of troubleshooting technical issues. A product management mindset, with strategic thinking about product enhancements. Analytical skills to interpret data, derive insights, and inform decision-making processes. What Will Make You Stand Out Hands-on experience in the integration space: ETL tools, RPA tools, serverless architectures, API gateways, etc Knowledge of basic system design principles. Basic coding skills. Experience working with customers in the Fintech or Banking industry. Experience working with a CRM - Salesforce/HubSpot/Lead squared/etc Why should you consider us seriously We believe that longer-term, people >> product & profits and prioritize culture over everything else. See Glassdoor reviews. We are a we'll-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipka