Client Servicing Specialist

Job description Job Summary: The Client Servicing Executive will be responsible for managing and nurturing relationships with clients, coordinating across internal departments to ensure timely and successful delivery of event-related solutions, and ensuring compliance with government protocols and expectations. The role demands excellent communication, multitasking, and project coordination skills. Key Responsibilities: Client Relationship Management Serve as the primary point of contact for assigned government clients. Understand client objectives and ensure alignment with deliverables. Maintain strong relationships to encourage repeat business and referrals. Project Coordination Work closely with design, production, logistics, and finance teams. Create and manage timelines, checklists, and status reports. Ensure all deliverables meet client expectations and government standards. Proposal & Documentation Support Assist in preparing technical and financial proposals for government tenders and EoIs. Handle official communications, MoUs, compliance documents, and approvals. Ensure proper archiving and documentation as per public sector norms. Event On-ground Support Coordinate with operations teams during event setup and execution. Ensure branding, security, and logistical protocols are implemented properly. Act as client liaison at event venues. Reporting & Feedback Prepare post-event reports, including client feedback and internal learnings. Requirements: Bachelors degree (Mass Communication, Marketing, Event Management or equivalent preferred). 5-10 years experience in client servicing or account management in event management (government project exposure is a must). Strong understanding of government processes, tenders, compliance norms. Excellent communication skills written and verbal (Hindi & English). High level of professionalism, presentation, and responsiveness. Willingness to travel and work long/irregular hours during event timelines. Proficiency in MS Office (Word, Excel, PowerPoint); knowledge of project management tools is a plus. Role: Client Servicing Industry Type: Education / Training Department: Marketing & Communication Employment Type: Full Time, Permanent Role Category: Advertising & Creative Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Government LiaisonGovernment ProjectsClient ServicingEvent ManagementProject Coordination Client SupportFeedbackClient Relationship ManagementDocumentationReportingProposal Support