Customer Care Executive

Job description We are looking for a dynamic and customer-focused Customer Care Executive to join our team. The ideal candidate should have strong communication skills, a customer-first mindset, and the ability to handle queries efficiently. If you have experience in customer service and are passionate about resolving customer issues, wed love to hear from you! Key Responsibilities: Handle inbound and outbound customer interactions through calls, emails, and chats. Assist customers with order tracking, refunds, replacements, and general inquiries. Ensure timely and professional resolution of customer concerns. Maintain accurate records of customer interactions and transactions. Work collaboratively with other teams to improve service quality. Achieve defined performance metrics, including customer satisfaction and query resolution time. Required Qualifications & Skills: Graduate or Undergraduate (any stream). Excellent communication skills in English & Hindi. Ability to handle high volumes of customer interactions effectively. Basic knowledge of e-commerce platforms is a plus. Strong problem-solving and interpersonal skills. Role: Customer Retention - Voice / Blended Industry Type: Education / Training Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Any Graduate PG: Any Postgraduate Key Skills OutboundBasicCustomer Care ExecutiveInterpersonal skillsQuery resolutionCustomer satisfactionFocusE-commerceCustomer serviceService quality