Patient Experience : Deputy Manager

Job description Drive the Service Programs in collaboration with all relevant stakeholders and departments. Lead initiative that faster a culture of empathy, respect and service excellence among all hospital staff Monitor and compile patient feedback data, providing in-depth analysis and actionable insights to the management team Work closely with departments such as Nursing, Housekeeping, Food Services and administration. Initiate and implement diverse patient engagement activities Develop and deliver training programs focused on communication, empathy, cultural competency and service excellence Advocate for patient needs and represent the "Voice of the Patient" at all levels of hospital decision making. Ensure alignment with regulatory standards and accreditation requirements (NABH) and ensure the team is also trained thoroughly in this aspect. Maintain documentation and processes related to patient rights, consent, and grievance redressal. Eligibility Criteria: Candidate with minimum 8-15 years experience in Patient Service, Service Excellence and Team Management . Role: Other Hospital Staff - Other Industry Type: Medical Services / Hospital Department: Healthcare & Life Sciences Employment Type: Full Time, Permanent Role Category: Other Hospital Staff Education UG: Any Graduate PG: MBA/PGDM in Any Specialization Key Skills HousekeepingTrainingNursingTeam managementNetworkingService excellenceHealthcareAdvocateNABHMonitoring