Chargeback Executive

Job description bachelors degree in Finance, Business Administration, or a related field (or equivalent experience). At least 2-3 years of experience in dispute handling. Strong knowledge of chargeback regulations, dispute resolution processes, and payment processing. Knowledge of Card Schemes (Visa, Mastercard, Amex, MADA) rules and regulations in relation to Disputes/Chargebacks and Fraud. Having a strong working knowledge of dispute and transaction analysis and reporting. Excellent problem-solving, analytical, and communication skills. Analytical and detail-oriented. Strong communication and negotiation skills to liaise with internal and external stakeholders. Ability to work independently and manage multiple priorities in a fast-paced environment. Proficiency in Microsoft Excel, payment processing systems, and risk management tools. Research and investigate disputed credit card transactions. Correspond with merchants, acquirers and schemes. Develop and maintain chargeback processes and procedures Monitor and review chargeback disputes. Ensure compliance with relevant payment card regulations. Ensure that all chargeback / pre-compliance / pre-arbitration-related documentation is forwarded to acquirers in proper order and within the stipulated time period in accordance with Visa International / MasterCard International Operating regulations. Ensure excessive chargeback monitoring is done on a monthly basis as per VISA & MasterCard regulations. About the role: The Chargeback Executive is responsible for overseeing and managing the chargeback dispute process to minimize financial losses and ensure compliance with industry regulations. This role requires strong analytical skills, attention to detail, and a deep understanding of payment processing, fraud prevention, and risk management. The Chargeback executive will work closely with internal teams, acquirers, and payment processors to investigate disputes and implement strategies to reduce chargeback occurrences. Role: Technical Support - Non Voice Industry Type: Miscellaneous Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate PG: Any Postgraduate Key Skills Analytical skillsTransaction analysisBusiness administrationPayment processingDispute resolutionExcelExecutiveComplianceRisk management