Opening_Team Leader - Operations (Domestic E-commerce Inbound _ Bhopal

Job description Job description Opening_Team Leader - Operations (Domestic E-Commerce Inbound) _ Bhopal Only Immediate joiner 5 days working with 24/7 rotational shift. Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper. Voice Experience -Mandate E-Commerce Domain Experience - Added advantage. Good communication Budget - INR 4.2L Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. Graduation - Mandate Only immediate joiner. Inbound Should have prior experience of handling voice process Responsible for meeting the SLA targets Excellent real time management skills Ensure schedule adherence and create an encouraging team environment. Interested Candidate please share CV on, poojam3@hexaware.com or, call or what's app on 7869304456 Regards, Pooja Role: Team Leader Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Team LeadVoice BPORRTeam HandlingE-commerceShrinkageInboundAhtAttritionFCRSLA ManagementOperations