International Chat Support (Inbound Sales)

Job description Handle customer inquiries via chat efficiently. Provide accurate information and resolve issues. Maintain customer satisfaction through effective communication. Manage multiple chats simultaneously. Document interactions and follow up as needed. Required Candidate profile Needs to work in rotational shifts (7am-4pm, 1pm-10pm, 10pm-7am) Excellent knowledge of English Comfortable to work from office in Kolkata Role: Customer Retention - Voice / Blended Industry Type: Education / Training Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Blended ProcessInbound ProcessInbound Customer ServiceInternational Chat ProcessEmail Process Inbound SalesCustomer ServiceCceInbound CallsChat Process