Customer Engagement Executive

Send me Jobs like this Job Description Key Responsibilities: Handling Digital Calls (Call Quality Audit Process Adherence). Query resolution and Service request processing at Digital Calls. Service to Sales/Recruitment lead Generation and Conversion. Ensuring 13M & 25M persistency collection. Retaining customer coming in for Surrender/ECS/FLC/E2R. New Business WIP Management. Statutory Compliance & Branch Risk Rating. Training & Certification. Desired qualifications and experience: Must have a minimum of 2-3 years Insurance experience of which at least 2 yrs in customer service / operations / Finance. Must be a graduate. Knowledge and skills required: Ability to work in a fast paced environment Strong people skills Good co-ordination skills Data management on Excel should be good Accounting Knowledge Customer Centric Industry: Insurance Department: Customer Success, Service & Operations Role Category: Customer Success Role: Customer Success Associate Employment Type: Full Time, Permanent Preferred Keyskills Customer Engagement Other Keyskills Customer SupportCustomer ServiceBranch OperationsCustomer ExperienceCustomer RetentionCustomer Handling Education:UG -Any Graduate Company Profile Axis Max Life Insurance Limited 'Max Life Insurance, one of the leading non-bank promoted private life insurers, is a joint venture between Max Financial Services Ltd. and Mitsui Sumitomo Insurance Co. Ltd. Max Financial Services Ltd. is part of the Max Group, which is a leading Indian multi-business corporation, while Mitsui Sumitomo Insurance is a member of the MS&AD Insurance Group, which is amongst the leading insurers in the world. Max Life Insurance offers comprehensive long term savings, protection and retirement solutions through its high quality agency distribution and multi-channel distribution partners. A financially stable company with a strong track record over the last 20 years, Max Life Insurance offers superior investment expertise. Max Life Insurance has the vision 'To be the most admired life insurance company by securing the financial future of our customers'. The company has a strong customer-centric approach focused on advice-based sales and quality service delivered through its superior human capital. During the financial year 2018-19, Max Life achieved €˜Gross Written Premium€™ of Rs. 14,575 crore & had sum assured in force of Rs. 7,03,972 Crore. As on 31st March 2019, the Company had Rs. 62,798 crore of AUM & a share capital including reserves & surplus of Rs. 2,767 crore. The Company has nearly 35 lakh customers serviced by its 12,082 employees & 48,522 agent advisors through 269 offices across the country. View Contact Details +