Customer Service Specialist

Job description Infiniti Retail Ltd. is looking for Customer Service Specialist to join our dynamic team and embark on a rewarding career journey. Answering customer inquiries via phone, email, live chat, or in- person. Responding to customer complaints and resolving issues in a timely and effective manner. Gathering customer feedback and suggesting ways to improve the customer experience. Providing product and service information to customers. Processing orders, returns, and exchanges accurately and efficiently. Updating customer information and purchase history in the company's database. Escalating complex or high- priority issues to the appropriate department or supervisor. Good organizational and time management skills. Should have strong communication and problem- solving skills. Role: Customer Service Industry Type: Retail Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate PG: Any Postgraduate Key Skills Customer service