Associate/Sr. Associate

Job description 1. Handle inbound and outbound customer calls in a professional manner. 2. Provide accurate information and resolve customer inquiries, complaints, and issues promptly. 3. Assist customers with product or service-related questions, account inquiries. 4. Utilize active listening skills to understand customer needs and ensure their satisfaction. 5. Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns. 6. Document customer interactions and update customer records with accurate information. 7. Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance. 8. Upsell and cross-sell products or services basis process requirement 9. Perform all duties within team and personal targets. 10. Must be comfortable with 24*7 work environment especially night shifts. Role: Non Tech Support - Non Voice Industry Type: Industrial Equipment / Machinery Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills inboundcustomer servicecustomer carerecruitmentoutbound non voice processhr generalist activitiesemployee relationstrainingcustomer supporttalent acquisitionemployee engagementvoice processcompensationpayrollperformance management