Incident Manager

Job description Login or register to gain full access to the Knowledge+ platform! I want to create an account I already have an account Your Rohde & Schwarz recruiting team is looking forward to receiving your application. Your tasks Check Ticket Queues (Incident / Service Request) for old tickets and trends on a daily base - Secure usage of quality policies for the ticketmanagement Escalation of old tickets to the responsible teams Report to the management about longterm tickets Work on possibilities to prevent from longterm tickets Direct user communication in case of missing informations or need of support Intense cooperation with the process owner (Incident Management) Continous improvement of incident management regarding performance and scalability Create proposals for new SOPs - Contrubute the global operation model Exciting insights into Rohde & Schwarz Our colleagues provide insider information about: Daily adventures and challenges The technologies behind the innovative projects and solutions Your qualifications University degree or simmilar education and experianceKnowledge of IT service management (ITIL) - Support experiance Positive solution mindset combined with quality orientation Conceptional and analytic capabilities Oustanding communication skills High engagement level - Flexibility and team orientation Rohde & Schwarz is a global technology company with approximately 14,000 employees and three divisions: Test & Measurement, Technology Systems and Networks & Cybersecurity. For 90 years, the company has been developing cutting-edge technology, pushing the boundaries of what is technically possible and enabling customers from various sectors such as business, government and public authorities to maintain their technological sovereignty. Rohde & Schwarz is a leading supplier of solutions in the fields of Test and Measurement, Broadcasting, Radio monitoring and Radiolocation as well as Mission-critical Radio communications. For more than 80 years, company has been developing, producing and marketing a wide range of electronic products. Headquarters in Munich with subsidiaries and representatives active in over 70 countries around the world, Rohde & Schwarz has achieved its global presence greatly. In India the company is present as Rohde & Schwarz India Pvt. Ltd (RSINDIA) which is 100% owned subsidiary of Rohde & Schwarz GmbH KG & Co, Germany, whose head office is located in New Delhi and branch offices in Bangalore, Hyderabad, Mumbai and Field presence at Ahmedabad, Chennai and Pune. With more than 10 channel partners situated at key industrial locations we serve across the country. Our emphasis is to provide outstanding sales, service and support to our customers. The company has invested sustainably to increase the local support capability as well as to provide a fully automated Calibration facility for most of the products sold. Rohde & Schwarz India has ISO 9001:2015 certified Quality Management Systems and ISO 17025 NABL Accreditation. The company continuously invests in training its service and sales personnel regularly to maintain a high level of technical competence in pre- and post-sales support and outstanding quality in services viz. Repairs, Calibration, Product support & Project management. Rohde & Schwarz India is a financially stable company rated by CRSIL as SME 1 for more than 5 years now. This rating is the highest in its category. Rohde & Schwarz India is committed to 100% customer satisfaction through innovative product offerings and outstanding support and services. Our comprehensive and continuously growing range of services are designed to provide customers with the highest level of quality and value throughout the life cycle of our products. Allowance for home office equipment Flexible working hour models Possibility of car leasing Gifts for special life events You might find this also interesting Role: Incident Management Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Infrastructure Services Educ