Senior Manager - Delivery

Job description Key Responsibilities: Lead and manage end-to-end project delivery across multiple accounts or verticals. Define delivery frameworks, project plans, and governance models. Collaborate with cross-functional teams (engineering, QA, product, business) to ensure smooth execution. Ensure projects are delivered with high quality, on time, and within scope and budget. Maintain strong client relationships, act as a point of escalation, and ensure client satisfaction. Monitor delivery KPIs, track project health, and proactively manage risks. Provide leadership, mentoring, and performance management to delivery and project teams. Drive continuous improvement in delivery processes, tools, and team capabilities. Manage resource allocation, hiring needs, and team scalability. Coordinate with senior leadership to align project delivery with business strategy. Role: Service Delivery Manager Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Service Delivery Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Delivery Management project Planningproject governanceclient relationshipsperformance management