Manager - Corporate Quality

Job description Job Title Manager Corporate Quality Job Summary The Corporate Quality Manager will work closely with the relevant stakeholders to drive Process Excellence Initiatives. This role will drive continuous improvement, risk management, and customer satisfaction. Key Responsibilities Continuous Improvement Drive continuous improvement initiatives, including Lean, Six Sigma, or other methodologies to achieve efficiency improvements, customer value creation and delivery excellence Customer SatisfactionMonitor and analyze customer feedback, ensuring effective resolution of quality-related issues. Quality Metrics and ReportingDevelop and track quality metrics, providing regular reports to senior management. Collaborate with internal stakeholders and clients to drive and influence improvement objectives. Provide support and guidance to develop and design documents including training manuals, process outlines, flowcharts, checklists, templates, and implementation procedures. Mentor and support candidates pursuing Six Sigma Yellow Belt certifications. Hands on work on project implementation, including project plan creation, governance, stakeholder management, toll gate reviews and benefit quantification Quality Management SystemsAdhere to quality management systems, including ISO 9001, ISO 27001, or other relevant standards. EducationAny Bachelor's or Master s degree ExperienceMinimum 12 to 15 years of experience in the field of Process Excellence, with at least 5 years in a managerial role CertificationsSix Sigma Green Belt, Certified Lean Practioner or other relevant certifications. Data Analysis Skills: Proficiency in data analysis tools (e.g., Excel, Tableau). Nice to Have Industry ExperienceExperience in US healthcare will be an added advantage (preferred Healthcare (RCM) experience, insurance collection business, F&A Order to Cash) Role: Quality Manager / Supervisor Industry Type: BPM / BPO Department: Quality Assurance Employment Type: Full Time, Permanent Role Category: Business Process Quality Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills data analysisprocess excellenceus healthcaretableauanalysis tools six sigmaapqpcontrol plancorporate auditbusiness analysisprocess improvementinternal auditkaizenquality managementfmealeanpoka yokequality assuranceqmsmsappapts