Job Description & Scope
Job description The Sr. Field Application Engineer will be the technical interface for AMD s commercial products with commercial end customers in the INDIA region. As an Engineer, the role will be responsible technical support for AMD s commercial products, including commercial client, workstation and server (CPU & GPU). In this position, the individual will also help AMD drive a new era of commercial computing by engaging with large INDIA end customers to demonstrate how AMD technology can be used to address the needs of their business. The role will provide technical support for AMD s commercial pipeline with a special focus on pre-sales and development support activity as opportunities transition from opportunity to deployment. Building confidence with key customer influencers and overcoming technical objections will be critical for success in the role. Post-sales technical support is also required as the account encounters technical issues. The role will be expected to handle technical escalations that may occur, align with AMD s OEM partner support teams, and accelerate resolutions. The Engineer must have a strong technical knowledge base and skill-set, but be equally effective in communication with both customers and internal AMD stakeholders. Must be proficient in troubleshooting common server, client, and workstation applications and workloads on AMD hardware with priority end customers. The primary focus of the FAE will be to: Develop technical relationships with target end customer accounts and OEM partners Win new commercial client, server and workstation opportunities by working with OEMs and end customers by establishing technical solutions based on AMD technology Work with AMD internal teams across AMD Business Units to build technical presentations and documentation to be delivered in the field For priority pipeline opportunities, work directly with end-customers to optimize workloads and applications on AMD-based commercial solutions Deliver technical presentations and sales pitches to influence new AMD sales with customers and partners. This position will require a broad technical understanding of client and server CPUs/GPUs, and platform architecture and the development process needed to successfully win client, server and workstation opportunities with end customers. The position may require specialized knowledge of microprocessor architectures, commercial ecosystem environments including Operating systems (Windows, Linux), compilers, drivers, benchmarks, and targeted applications that may be used to validate client, server and workstation platforms for the following target markets: Cloud and datacenter computing GPU (AI and HPC) computing Data management and analytics (Spark, Oracle, SAP) High Performance Computing (HPL, SPEC, STREAM, OpenMP/MPI) Software Defined Storage (IOMeter, IOZone, HDFS, CEPH) Virtualized Desktop Interface (VDI) Computer Aided Design (CAD) Automotive Oil & Gas Media & Entertainment Machine Learning and Machine Intelligence The Customer Field Support Engineer in this role will: Provide technical assistance to INDIA sales personnel and the end customer in the evaluation, design and development of AMD based client, server and workstation solutions Build business and technical acumen, enabling to gain further "mindshare" within the customer base. Ensure that you build the right skills and experience to sell the solutions that we can bring to market. Technically qualify, prioritize and assign resources to sales opportunities Partner with sales in determining possible application of AMD based products and solutions to meet customer requirements Perform technical presentations, training and updates for OEM, partners and prospects Translate customer business issues and requirements into technical solution opportunities/engagements that best leverage AMD based product offerings Possess a solid understanding of the competitive landscape and clearly articulate the technical differentiation and value proposition associated with AMD versus its competitors Assist with the solution devel
