Customer Experience - Transformation & Operations

Job description Role & responsibilities Responsible for all documentation and transactional processes across Pan India projects Overall sanctity and accuracy in data input at all times. Understanding the functional processes of CRM team and enabling the frontend team with necessary system support Generation and dispatch of chasers, pre-cancellation, cancellation, pre-handovers, and any other formal communication Focus on Digital transformation & Work with IT team on SFDC enhancement projects. Documentation Management: Manage and maintain all documentation related to Pan India projects, including contracts, agreements, reports, and project-related documents. Ensure that all documentation is organized, accessible, and up-to-date. 2. Data Accuracy: Always maintain the sanctity and accuracy of data input. Conduct regular data quality checks and implement corrective measures as needed 3. CRM System Support: Develop a deep understanding of the functional processes of the CRM team. Provide necessary system support to the frontend team, including troubleshooting technical issues and customizing CRM software. 4. Formal Communication: Generate and dispatch various types of formal communication, such as chasers, pre-cancellation notices, cancellation notices, pre-handover documents, and other relevant correspondence. Ensure timely and accurate delivery of formal communications to stakeholders. 5. Digital Transformation: Actively participate in digital transformation initiatives within the organization. Collaborate with the IT team on SFDC enhancement projects, identifying opportunities for process automation and system improvements. Role: Customer Service Industry Type: Real Estate Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education PG: MBA/PGDM in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills Digital TransformationCRM