Technical Support Engineer L3

Job description Gaian Group is looking for Technical Support Engineer L3 to join our dynamic team and embark on a rewarding career journey Customer Support:Respond to customer inquiries and issues promptly via email, phone, or online channels Provide technical assistance and troubleshooting for product-related problems Problem Resolution:Diagnose and resolve technical issues reported by customers, ensuring timely and effective solutions Document and track customer issues using a ticketing system Product Knowledge:Develop and maintain a deep understanding of our products and services Stay informed about updates, new features, and industry best practices Collaboration:Collaborate with cross-functional teams, including development and quality assurance, to resolve complex technical issues Provide feedback to improve product functionality based on customer interactions Documentation:Contribute to the creation and maintenance of knowledge base articles, FAQs, and other support documentation Document troubleshooting steps and resolutions for common issues Customer Education:Educate customers on product features, best practices, and self-service options Conduct training sessions or webinars to enhance customer understanding Requirements:Bachelor's degree in a relevant technical field or equivalent experience Proven experience in a technical support or customer service role Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work collaboratively in a team environment Role: System Administrator / Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate PG: Any Postgraduate Key Skills NetworkingLinuxTroubleshootingAWSTechnical support