Head of Wholesale Client Onboarding Change

Job description Join Barclays as Head of Wholesale Client Onboarding Change where youll play a pivotal role as Continuous Improvement (CI) Lead in championing the CI culture across Corporate, Banking and Markets KYC and Refresh services as we strive to achieve best in class performance for our clients and colleagues. At Barclays, we dont just anticipate the future - were creating it. You will be part of the WCOB (Wholesale Client Onboarding) Change Team reporting into the India Head of WCOB operations and functionally into the Global Head of WCOB Change. You will be responsible for owning the Continuous Improvement agenda and driving execution in partnership with WCOB service leads. Your role will also be responsible for prioritising and executing initiatives to drive improvement in key efficiency, control and client/colleague experience service metrics. To be successful in this role, you should have, Extensive experience as Change professional with the ability to challenge the status quo, questioning established processes to drive innovation/transformation. Excellent communication (oral, written and presentation) and influencing skills with proven experience in PowerPoint and managing/ delivering/presenting key messages to senior stakeholders across multiple geographies. Experience mobilising and delivering large and small scale change projects with an ability in managing people through change, supporting colleagues with change implementation and fostering a continuous improvement culture. Knowledge of WCOB activities including client/customer/product KYC onboarding and refresh. Self-motivated, capable of working independently, and a proactive approach to solving operational inefficiencies with practical and innovative solutions. Some other highly valued skills may include, Experience of operating in a matrix environment across operations and technology. Working experience in the Financial Services Industry. Ability to manage multiple deadlines across competing priorities. Experience leading and delivering change within a time bound regulatory driven operation. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in our Pune office. Purpose of the role To manage change projects that help the organisation achieve its strategic objectives, while ensuring that projects are delivered on time, within budget, in control and in compliance with regulatory requirements and internal policies and procedures. Accountabilities Management of change projects within the organisation, ensuring that they are delivered on time, within scope, budget, and to the required quality standards. Development and management of project plans that outline the scope, objectives, timelines, and resource requirements for change projects. Communication with stakeholders, including senior management, project teams, and external partners, to ensure that they are informed about project progress and that their needs and expectations are being met. Management of project teams, ensuring that they are properly resourced and that they have the necessary skills and expertise to deliver on project objectives. Management of project budgets, ensuring that projects are delivered within the agreed budget. Creation of reports on project progress to ensure that proposed solutions are delivered on time and within budget. Management of project risks, ensuring that risk, assumptions, issues and dependencies are identified, assessed, and mitigated as necessary. Facilitation of change management activities, including training and communication, to ensure that change projects are successfully implemented and embedded in the organisation. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate brea