EUC Lead

Job description Undertake internal and client-facing consultancy, including IT service and governance reviews, health checks, trend analysis, benchmarking, Total Cost of Ownership (TCO), compliance reviews, and Service Improvement Programmes (SIPs). Lead and manage IT operations, ensuring efficient and effective delivery of IT services. Focus on all ITIL service management lifecycle stages and processes within outsourcing bids, consulting assignments, or implementations. Provide technical leadership and drive delivery teams to achieve project goals. Manage both technical and delivery leaderships, ensuring effective communication and collaboration. Primary Skills Conduct service audits as part of the bid and transition process, either as stand-alone projects, during bids, or as part of IT outsourcing transitions or transformations Provide ITIL service strategy advice and service design solutions to address service issues for both prospects and customers. Oversee specific/multiple work streams, manage resources and budgets, ensure ITIL-aligned processes, procedures, and work instructions are produced to required standards and are trained upon. Ensure related service integration for services by multiple service towers and providers is completed. Build customer relationships by delivering above client expectations on assigned deliverables, proactively identifying add-on work, and assisting in identifying cross-sales leads. Secondary Skills Certification in ITIL or other IT service management frameworks. Experience with IT outsourcing transitions and transformations. Strong problem-solving and analytical skills. Role: Technical Lead Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills resource managementtechnical leadershipprocess transitionservice improvementitil project managementit servicesproblem managementbudgetingjavascriptjquerychange managementincident managementhtmlsipservice delivery management