Facility Manager - Soft Services

Job description Soft Services Manager - Facilities Management LocationAiroli,Navi Mumbai About JLL Jones Lang LaSalle (JLL) is a leading professional services firm specializing in real estate and investment management with a global presence. At JLL, we shape the future of real estate for a better world, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. Role Overview We are seeking an experienced Soft Services Manager to join our Facilities Management team in Mumbai. The successful candidate will be responsible for overseeing all soft services operations within assigned client facilities, ensuring the delivery of exceptional service quality while maintaining cost efficiency. Key Responsibilities Lead and manage soft services teams including housekeeping, reception, mail room, pest control, landscaping, and waste management Develop and implement standard operating procedures for all soft services functions Monitor vendor performance and ensure compliance with service level agreements Conduct regular quality audits and implement continuous improvement initiatives Manage budgets and optimize resource allocation while maintaining service excellence Ensure compliance with health, safety, and environmental regulations Build and maintain strong relationships with clients and address their concerns proactively Prepare and present performance reports to senior management and clients Train and develop team members to enhance service delivery capabilities Qualifications Bachelor's degree in Facilities Management, Hospitality Management, or related field Minimum 7 years of experience in facilities management with at least 3 years in a leadership role Strong knowledge of soft services operations and industry best practices Experience with vendor management and contract administration Excellent communication and interpersonal skills Strong organizational and problem-solving abilities Proficiency in MS Office and facilities management software Preferred Skills Knowledge of ISO standards for facility management IOSH/NEBOSH certification or similar safety qualifications Experience with sustainability initiatives in building operations Client-facing experience in corporate environments What We Offer Competitive salary and benefits package Career development and growth opportunities in a global organization Collaborative and innovative work environment Training and professional development programs Work with diverse and high-profile clients JLL is an equal opportunity employer committed to creating an inclusive work environment for all. Role: Facility Manager Industry Type: Real Estate Department: Administration & Facilities Employment Type: Full Time, Permanent Role Category: Facility Management Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Facilities Management vendor managementmail roomoffice administrationhousekeepinghospitality managementhousekeeping managementfront officecafeteria managementfacility managementgeneral administrationguest house managementpest control