Assistant Manager - Process Training - REF68138S

Job description Seeking an Assistant Manager - Process Training (US Residential Mortgage Underwriting) to lead and enhance our training initiatives within the given accounts. In this role, you will oversee the development and execution of comprehensive domain training programs, designed to improve training efficiency and support process goals. You will collaborate with various departments to ensure training programs align with business needs and drive continuous improvement Training Development and Management: Design and implement domain training programs tailored to organizational needs, ensuring effective delivery and measurable outcomes. Domain: US Residential Mortgage Underwriting Needs Assessment: Partner with respective training leaders to assess domain training needs, identify process gaps, and propose solutions. Program Evaluation: Analyse training program effectiveness using feedback, assessments, and performance data to drive improvements. Content Creation: Develop and refine training materials, including manuals, e-learning modules, and interactive sessions. Produce customized training resources, including manuals, case studies, simulations, and role-playing scenarios, to equip employees with the tools they need to effectively upskill themselves in domain. Stakeholder Engagement: Engage with senior management and key stakeholders to ensure alignment of training programs with business objectives. Vendor Management: Engage with various vendors providing training to gauge and leverage niche domain expertise that may be required time to time Process Improvement: Identify and integrate best practices into training programs to enhance process efficiency and effectiveness. Reporting: Prepare and present detailed reports on training activities, outcomes, and areas for development. Role: Account / Relationship Management - Non Voice Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Process Training Training DevelopmentContent CreationUnderwritingMortgage UnderwritingVendor ManagementUS Residential Mortgage