Assistant Manager- MIS and Technical Support

Job description Role & responsibilities Process Improvement: Develop and implement strategies to enhance support processes and improve customer satisfaction. Performance Monitoring: Track and analyse support metrics to identify trends and areas for improvement. Collaboration: Work closely with other departments, such as IT and Operations to address issues and feedback. Training and Development: Provide ongoing training and development opportunities for the support team. Escalation Management: Handle escalated issues and ensure they are resolved to the users satisfaction. Documentation: Maintain and update support documentation and knowledge base articles. MIS Management: Oversee the implementation and maintenance of Management Information Systems to support data-driven decision-making. Data Analysis: Utilize MIS to collect, analyse and report on sales data, providing insights to improve operations. System Integration: Ensure seamless integration of MIS with other business systems and processes Preferred candidate profile • Proven experience of technical support and data science in the food/dairy/F&B/QSR/Retail/IT industry. • 3-5 years of experience with comfort of hands-on execution, preferably at a national level. • Bachelors degree in IT or Computer Science. Diploma in Data Analytics or Business Intelligence is preferred. Role: Operations - Other Industry Type: Food Processing (Dairy) Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Data Analysis Report GenerationPower BiMySQLDatabase ManagementData VisualizationData ExtractionData CollectionTableauDashboardsSQL