Job Description & Scope
Job description We are looking for a Team Lead to manage and oversee Revenue Cycle Management (RCM) operations, ensuring customized solutions for specific accounts. This role involves handling individual workloads while supervising training, auditing, and monitoring team performance to ensure efficiency and accuracy in Accounts Receivable (AR) follow-ups and Denial Management. The Team Lead will also be responsible for maintaining seamless workflows, including payment collection and insurance carrier coordination, while supporting both clients and internal teams. Key Responsibilities: Team Leadership & AR Management: Lead a team of analysts and a team coach to reduce AR aging and optimize collections. Denial Management: Provide expertise in AR follow-ups and denial analysis to maximize recovery. Process Oversight: Supervise daily team activities, track progress, and ensure SLA commitments are met. Quality Assurance: Conduct quality checks on AR follow-ups and Explanation of Benefits (EOB) denial analysis before submission to clients. Client & Escalation Handling: Respond to client queries and manage first-level escalations effectively. Performance Monitoring: Track and maintain key metrics, including attendance, productivity, and workflow management. Process Improvement: Develop and implement strategies to enhance productivity and quality within the team. Training & Development: Mentor and supervise analysts, senior analysts, and new trainees, fostering strong AR follow-up skills. Pilot Projects & Knowledge Transition: Participate in new projects, ensuring smooth knowledge transfer to the team. Conflict Resolution: Work with managers to address and resolve team-related concerns effectively. Hands-on AR Work: Support follow-up tasks when required to ensure efficiency and completion of workflows. Trend Analysis: Identify patterns within portfolios to aid in collections optimization and drive better outcomes. Mandatory Skills & Qualifications: Experience: Minimum 7+ years in AR follow-ups, Denial Management, or Revenue Cycle Management (RCM). Leadership: Strong mentoring and team management skills. Communication: Excellent verbal and written English proficiency. Detail-Oriented: High attention to accuracy and process compliance. Problem-Solving: Ability to multitask and handle multiple responsibilities effectively. Analytics: Strong analytical skills with a results-driven mindset. Process Improvement: Keen eye for enhancing workflows and quality standards in AR management. Industry Knowledge: In-depth understanding of healthcare RCM and insurance processes. Preferred Skills: Strong problem-solving abilities. Experience in training and mentoring team members. Proficiency in Microsoft Office (Word, Outlook, Excel). Excellent in MS Excel, Power Bi, MS PPT, other applications of MS Office. Very good in Reports Creation and Submission. Excellent Communication and Accent and experience in handling US clients and Providers. Share your resume along with your last three months' pay slips via WhatsApp Or Call @ 9841820311 David HR you can also email the CV to hr@acpbillingservices.com Work Location: ACP Billing Services Pvt LtdNO.133, 2ND FLOOR, EJNS ARK, KP GARDEN STREET, MADHAVARAM HIGH ROAD, MADHAVARAM Chennai- 600 051. Land Mark: Next to ICICI Bank Madhavaram Branch. Role: Team Leader Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Team Lead Healthcare RCM AR and Denial ManagementDenial ManagementMedical Billing Revenue Cycle ManagementDenial HandlingAR CallingUS HealthcareDenialsRCM
