Job Description & Scope
Job description Summary Join the Ansys Customer Excellence team to support our customers with their LS-DYNA simulations and help grow Ansys business. You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges and channel customer feedback to improve Ansys products. You will be a part of our team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers. At Ansys, our people are our greatest assets, and we will support you with the resources you need so that you can make an impact from day one. Ansys offers a good work/life balance with flexible hours and many opportunities to learn and grow. Key Duties Help customers with LS-DYNA and Ansys simulations. Provide high-quality and timely customer service to ensure customer satisfaction. Become a guru in one or more simulation areas. Improve Ansys software by submitting defects and enhancement requests. Write knowledge articles and post on the Ansys forum. Learn new LS-DYNA and Ansys features to support new releases. Help marketing and sales with demos and training material as needed. Minimum Requirements Bachelor of engineering. Strong fundamentals in structural mechanics. Logical problem-solving and strong interpersonal/communication skills. Ability to work independently with minimal supervision as well as with others in a team. Fluent in writing and speaking English. Strong organizational and time management skills; possess a sense of urgency. Projects a professional image and demonstrates business acumen; driven to succeed. Enjoy helping others. Preferred Qualifications Experience with using commercial or in-house FEA software for real world, industry level applications is desirable. Aptitude for customer service. Knowledge of LS-DYNA or other commercial explicit software is a plus. Experience with Python. Available for occasional travel (5%). At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: our commitments to stakeholders, our values that guide how we work together, and our actions to deliver results. As ONE Ansys, we are powering innovation that drives human advancement Our Commitments: Amaze with innovative products and solutions Make our customers incredibly successful Act with integrity Ensure employees thrive and shareholders prosper Our Values: Adaptability: Be open, welcome what s next Courage: Be courageous, move forward passionately Generosity: Be generous, share, listen, serve Authenticity: Be you, make us stronger Our Actions: We commit to audacious goals We work seamlessly as a team We demonstrate mastery We deliver outstanding results VALUES IN ACTION Our culture is grounded in our four core values of adaptability, courage, generosity, and authenticity. Through our behaviors and actions, these values foster higher team performance and greater innovation for our customers. We re proud to offer programs, available to all employees, to further impact innovation and business outcomes, such as employee networks and learning communities that inform solutions for our globally minded customer base. At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively, we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost. Ready to
