Relationship Manager - Merchant OD

Job description We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2-7 years of experience in the BFSI industry, preferably with a background in merchant operations. Roles and Responsibility Manage and maintain strong relationships with existing merchants to increase business growth. Identify new business opportunities and develop strategies to expand the customer base. Collaborate with internal teams to ensure seamless execution of merchant onboarding and disbursement processes. Develop and implement effective sales plans to achieve business targets. Provide exceptional customer service and support to resolve merchant queries and issues. Analyze market trends and competitor activity to stay ahead in the competitive landscape. Job Requirements Strong knowledge of BFSI products and services, particularly in merchant operations. Excellent communication and interpersonal skills to build strong relationships with merchants. Ability to work in a fast-paced environment and meet business targets. Strong analytical and problem-solving skills to analyze market trends and competitor activity. Experience working with small finance banks or similar institutions is preferred. Ability to think creatively and develop innovative solutions to drive business growth. Role: Business Correspondent Industry Type: Banking Department: BFSI, Investments & Trading Employment Type: Full Time, Permanent Role Category: Banking Operations Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Finance merchant acquiringCustomer Serviceteam managementBFSImerchant servicesBankingbusiness developmentmerchant onboardingDigital Bankingclient relationship managementkey account managementonboarding