Job Description & Scope
Job description Key Responsibilities: Enquiry Management: Ensure every customer and supplier enquiry is promptly attended to and that responses (quotations, COAs, technical sheets, offers) are sent on time without fail. Document Review & Quality Control: Review all documents prepared by the Business Development and Sourcing Executives (technical documents, offers, emails) before sending to customers/vendors check for accuracy, completeness, and formatting. Internal Coordination: Coordinate closely with the BD Executive and Sourcing Executive to ensure all customer requirements are understood, prioritized, and responded to in a professional and timely manner. Error-Free Communication: Proofread and vet all outgoing emails and documents to customers and vendors to ensure there are no mistakes, missing information, or incorrect attachments. Export-Import Compliance: Ensure adherence to export-import regulations (DGFT, Customs, INCOTERMS) and country-specific trade compliance with the help of the Export Executive Team Supervision: Guide the sourcing and BD executives to ensure discipline in handling enquiries, maintaining document accuracy, and timely communications. Follow-up Management: Maintain tracking systems (Excel or CRM) for enquiries, quotations, and pending customer/vendor responses; escalate delays as needed. Reporting: Prepare daily or weekly status reports for the Director covering key pending items, important customer/vendor updates, and any escalations. Compliance and Best Practices: Ensure that all documentation practices are aligned with internal SOPs and international customer expectations. Preferred candidate profile: A good Master's degree in Commerce, Science, or Pharma (MBA/PG in International Business is a plus, and Additional Computer qualifications are given preference). Experience in Enquiry Management, Business Coordination, Customer Documentation Control and Customer management skills, in merchant export /trading, or manufacturing companies engaged in PHARMA APIs or Excipients business. Excellent typing speed and Email management skills Strong proofreading and communication skills. Attention to detail, with a zero-error approach to document management. Familiarity with handling pharma Excipient/API documents like COAs, technical datasheets, and commercial offers. Proficiency in MS Office (Excel, Word, Outlook); experience with CRM tools is a plus. Highly organized, proactive, and able to work independently. Role: Subject Matter Expert Industry Type: Pharmaceutical & Life Sciences Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education PG: MBA/PGDM in Any Specialization, PG Diploma in Any Specialization, M.Pharma in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills CoordinationComputer SkillsEnglish LanguageEmail communication Report PreparationStrong Interpersonal SkillsMultitaskingAdministrative SkillsExcel Report PreparationCommunication SkillsWritten CommunicationEnquiry GenerationManagement Skills
