Director, Technical Support

Job description Overview This role reports into the SVP, Customer Support with a dotted line functional reporting to the site leader & managing director, India. The Director of Technical Support drives and manages iCIMS world-wide customer support activities by adhering to world class standards and service levels. Core duties include leading the escalation process and all aspects of a support team to keep them motivated and responsive to customer needs. Accountable for determining and implementing the strategy and driving optimization and quality improvement within the India team consisting of both full time and contract work force. read more Key Skills voiceservice levelsoftwarecustomer servicepresentation skillsverbal communicationhrsdcloud technologiescustomer supportexcelplanningtechnical supportsaas applicationswritten communicationsaasrecruitmentpowerpointcommunication skills