LEAD

Job description Managing and supervising team members in the Shifts Conduct daily meetings / Team huddles Organizing shift schedules and rosters for team members as per project requirements. Validate unassigned tickets and assign them to respective support teams. Assigning supervision duties to specific employees based on role and skills. SLA and OLA Monitoring and Management. Ownership of High Priority Incidents. Alert, Co-Ordinate and engage Respective Technical teams during Major and Critical incidents. Handling customer escalations and managing conflicts. Responsible for Shift handover and takeover Onboarding New team members as per Red River's onboarding process. Conducting performance / Productivity reviews and sharing feedback with the Team. Create and execute Training plans for the Team members. read more Key Skills escalationsteam managementcustomer serviceteam handlingslatrainingcoordinationquality analysisconflict managementoperationspeople management skillsteam leadingwritingleadershipwindows servercall monitoringcommunication skills