Customer Delight Manager

Job description Roles and Responsibilities Manage customer complaints and feedback to improve overall customer satisfaction. Develop and implement effective strategies for resolving complex issues. Collaborate with cross-functional teams to identify root causes of problems and implement solutions. Analyze data to track key performance indicators (KPIs) related to customer delight. Provide training and coaching to team members on best practices for handling customer interactions. Role: Voice / Blended - Other Industry Type: Power (Solar) Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Graduation Not Required Key Skills Non Voice ProcessVoice Process