Team Lead - Client Servicing

Job description We are looking for a young, enthusiastic professional, to lead a small team of customer service associates, in a startup environment. The job is based out of our Goregaon, Mumbai office, and will be serving Indian clients. Minimum 6-8 years experience in handling a team of customer service associates, in a Voice process. Experience with domestic clients will be preferred. Pleasant personality ( may need to go on video calls with clients ) Speaks decent english / writes decent english. JD Will need to co-ordinate with Operations teams to resolve client queries Answer / resolve queries from customers on telephone or email Handle escalations Make calls to customers if required, in case their query is not resolved on the inbound call Give basic training on voice skills to team members, if required Role: Customer Success Manager Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Client Servicing Client SuccessCustomer SupportCustomer Service