Crm Executive

Job description Role & responsibilities • Initiate welcome calls and emails to customers post-device handover and commissioning. • Follow up with feedback calls and emails once service jobs are completed. • Work closely with the Service Manager and Field Engineers to streamline service operations. • Support field teams by providing accurate scheduling and timely information. • Assign service engineers to breakdowns, B-check, and C-check calls. • Monitor and track service requests to ensure timely resolution. • Schedule appointments for service visits and monitor progress. read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer RelationshipCRM ManagementCalling