TS Implementation Engineer (L2)

Job description Your day at NTT DATA The Technical Services Implementation Engineer (L2) is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLA). This role performs configurations, action installations and attend to break/fix events. What youll be doing Key Responsibilities: Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity. Takes responsibility for problem resolution and troubleshooting. Responds to escalated client requests and support client applications to a first line resolution. Escalates complex problems to the relevant third parties. Assists with the documentation of standard operating procedures relating to installations and fixes. Compiles and maintains project administration. Conducts elementary presentations within the customers organization. May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers. Expected to take ownership of relevant technologies according to domain or specialization. Performs any other related task as required. Knowledge and Attributes: Developing understanding and appreciation of technical design and business principles. Demonstrates fundamental project management and administration ability. Displays good customer engagement skills. Demonstrates developing domain specialist knowledge. Good verbal communication skills. Client focused and displayd a proactive approach to solving problems. Ability to work under pressure and meet deadlines. Academic Qualifications and Certifications: Bachelors degree or equivalent in Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent. Required Experience: Moderate level of experience in a technical implementation engineering or similar role. Demonstrated experience engaging with clients and conducting presentations. Demonstrated project administration and documentation experience. Role: System Security Engineer Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Security Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills TS Implementation Engineering technical designproject administrationproject managementtechnical implementation engineeringproject planning