Job description Role title - Assistant Director Service Excellence Job Summary Global Delivery Services (GDS) significantly contributes to EYs globalization efforts and is divided into three main areas: client services, enablement services, and GDS Operations. The role pertains to enablement services, which currently includes Procurement, Talent, Finance and Accounting, IT, Risk Management, Creative Agency, Learning Solutions, Administrative and Workplace Services, and Program Execution Services, as well as support for client services and GDS operations. The overarching objective is to achieve effectiveness and efficiency to provide sustainable value and is integral to EY’s transformation projects and change management delivery. Key Role and Responsibilities As a consultant, the Assistant Director will provide strategic insights and solutions to drive service excellence. They will mentor team members and business teams , fostering a culture of continuous improvement and professional growth. By leveraging their expertise, the Assistant Director will guide the implementation of best practices and innovative methodologies within the organization. Continuous Improvement and Transformation Assist in defining, adapt, and implement project management methodologies at service function level. Building efficiency pipeline through workshops and identify transformation projects. Help and assist business to implement CI and transformation projects through various methodologies including process reengineering. Run culture building program for the business. Sharing best practices across organization through a systematic program. Delivery Excellence Conducting timely process maturity assessments and helping business to define KPI. Hold effective governance with the business leaders Ensure RCA identified leading towards KPI Improvement. Extend metrics beyond GDS and work with the global teams to integrate KPIs Ensure to have all the methods documents are made available basis need. Capability Building Support organization-wide capability building in Quality and Business Excellence as needed by leading training sessions. Assist in Creating a certification and accreditation framework and it’s roll out. Implement frameworks for talent development and capability building. Guide and assist team members to boost their professional growth and organizational contributions. Core Skills Proven leadership experience in a similar role with a focus on service excellence, delivery excellence, or business excellence. Strong understanding of project and program management methodologies and quality management systems. Practical experience in implementing quality systems such as ISO, Agile Practice, and Delivery Excellence Practices in medium to larger business units. Strategic thinking and problem-solving abilities. Good understanding of tools and technology and their application, such as RPA, AI, Copilot, and Power App. Effective communication and influencing skills to drive results and build relationships with business leaders. Proficient in metrics reporting, management, and governance. Bachelor's or Master's degree, preferably with an engineering or management background. Certified Six Sigma Black Belt or Lean Certified Practitioner or Champion. Over 14 years of experience in professional services or a related industry. Certification not mandatory, but any maturity model, process, and methods would be a bonus. Experience working with various stakeholders and cultural intelligence to work with a wide range of people from different backgrounds, geographies, and countries. Ability to lead teams with 10+ Black Belts and influence teams that may not be directly reporting to the person. Skills and attributes for success Stakeholder Management Global Mindset Influencing and Negotiation skills Change Management, Adaptability and Agility Process Engineering skill sets. Innovative mindset and ability to relevant models suiting to the context What we look for A person who has the energy and enthusiasm to initiate change with appropriate intentions. Dem

Job description Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipr

Job description Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipro. We are a

Job description Role & responsibilities 1. Quality Assurance Strategy & Leadership: - Develop and implement a comprehensive QA/QC strategy covering the entire production process, from yarn sizing, weaving, dyeing, and printing to fabric coating. - Establish quality standards, testing procedures, and inspection protocols to ensure product excellence at each production stage. - Drive continuous improvement initiatives aimed at minimizing defects, enhancing product quality, and optimizing production consistency. 2. Process Quality Control: - Oversee quality control at all stages: yarn sizing, fabric weaving, dyeing, printing, and coating, ensuring that every process meets predefined quality criteria. - Set up and maintain key checkpoints during production to ensure real-time quality monitoring and prevent defects from reaching the next stage. - Implement corrective and preventive actions (CAPA) for addressing quality issues that arise during production. 3. Inspection & Testing: - Supervise the inspection of raw materials (yarn, dyes, chemicals), in-process materials (woven fabrics, dyed fabrics), and finished products (printed, coated fabrics). - Develop and enforce testing methods (physical, chemical, and performance tests) to evaluate the quality of fabric during and after processing. - Coordinate with external testing labs for specific assessments as needed (e.g., color fastness, shrinkage, tensile strength, abrasion resistance). 4. Defect Analysis & Root Cause Investigation: - Analyze defects and customer complaints to identify the root causes of quality issues in sizing, weaving, dyeing, printing, and coating processes. - Collaborate with production teams to implement corrective actions and ensure that lessons learned are integrated into process improvements. 5. Supplier Quality Management: - Work closely with the procurement team to ensure that suppliers of raw materials (yarn, dyes, chemicals) meet the company quality standards. - Conduct supplier audits and monitor the quality performance of key suppliers to ensure the consistency of incoming materials. - Develop and maintain quality agreements with vendors to ensure continuous improvement in raw material quality. 6. Compliance & Regulatory Standards: - Ensure that the production process complies with all relevant industry and regulatory standards, including environmental regulations concerning dyeing and chemical usage. - Stay up-to-date on the latest textile industry standards (ISO, Oeko-Tex, GOTS) and ensure the company maintains certifications as needed. - Lead efforts to maintain environmental, health, and safety (EHS) compliance, especially in dyeing and coating sections. 7. Documentation & Reporting: - Maintain detailed records of quality inspections, test results, and non-conformance reports for audit and review purposes. - Prepare monthly QA/QC reports for management, highlighting key quality trends, issues, and improvement opportunities. - Ensure that all quality processes are documented and aligned with industry best practices. 8. Team Leadership & Development: - Lead and manage the QA/QC team, ensuring clear communication of quality expectations and providing training where necessary. - Foster a culture of quality awareness throughout the organization, conducting training for production staff on quality standards and protocols. - Set performance goals for the QA/QC department and regularly assess team performance against these metrics. 9. Customer Satisfaction & Continuous Improvement: - Engage with the customer service team to address quality-related customer complaints and issues. - Implement feedback loops to capture customer input on product quality and drive continuous improvement initiatives. - Develop product improvement plans based on customer feedback, market trends, and internal quality performance data. 10. Technology & Innovation in Quality Management: - Explore and adopt new technologies and equipment for quality control, such as automated inspection systems and fabric testing equipment. - Use data analys

Job description About us : Winjit, established in 2004, is a global technology company operating across the lifecycle to make innovation accessible to industry leaders. From strategy to execution to permanent digital transformation, we specialize in forward-thinking design and agile delivery. With a dedicated team of over 1000 passionate employees, we excel in delivering excellence across the entire lifecycle of digital transformation. We ensure technological excellence for our clients, with project-based services and offshoring, in cutting-edge fields ranging from advanced AI/ML solutions to fintech, insurtech, blockchain, cybersecurity, etc. Location : Mumbai Work from Office (5 Days ) Contract Based Opportunity Job Roles & Responsibilities : Strong hands-on Test Automation Framework development using Java Expertise in Rest Assured, Selenium, TestNG and have good understanding of data structures Knowledge on AWS tech stack (pipeline, instances, S3, CW, VDI) Should have good knowledge on Testing Methodologies Good to have: Mobile Automation Testing (Appium) and Performance Testing (Jmeter or alternatives) Quality Engineer Expertise in API & UI automation test development using Java RestAssured, Selenium, TestNG Should have good knowledge on Testing Methodologies Experience with Test Management tools like JIRA, Zephyr, HP ALM, ADO, BugZilla Good to have: Mobile Automation Testing (Appium) and Performance Testing (Jmeter or alternatives) Role: Quality Assurance and Testing - Other Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Temporary/Contractual Role Category: Quality Assurance and Testing Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills SDETAutomation Testing Api Automation

Job description Intercontinental Hotels Group India Private Limited is looking for Assistant Housekeeping Manager to join our dynamic team and embark on a rewarding career journey The Assistant Housekeeping Manager plays a crucial role in maintaining a clean, organized, and well-maintained environment within a facility This position supports the Housekeeping Manager in overseeing and coordinating the daily operations of the housekeeping department to ensure high standards of cleanliness and guest satisfaction Responsibilities:Supervision and Leadership:Assist in recruiting, training, and supervising housekeeping staff Provide leadership and guidance to the team, fostering a positive and productive work environment Conduct regular performance evaluations and provide constructive feedback Daily Operations:Collaborate with the Housekeeping Manager to develop and implement efficient cleaning schedules Ensure that all cleaning tasks are completed to the highest standards Monitor inventory levels of cleaning supplies and equipment, and coordinate replenishment as needed Oversee the proper use and maintenance of cleaning equipment Quality Assurance:Conduct regular inspections to ensure cleanliness and compliance with established standards Address and resolve guest complaints or concerns related to housekeeping services promptly Implement corrective actions and continuous improvement initiatives Communication:Maintain open and effective communication with other departments, especially Front Office and Maintenance, to address any housekeeping-related issues Attend regular meetings with the management team to provide updates and collaborate on improvements Training and Development:Assist in the development and implementation of training programs for housekeeping staff Ensure that staff is knowledgeable about safety procedures and protocols Budget Management:Assist in budget planning and control to optimize resources and achieve cost-effectiveness Monitor and control expenses related to housekeeping operations Health and Safety Compliance:Ensure compliance with health and safety regulations and maintain a safe working environment for the housekeeping team Implement and enforce proper sanitation procedures Reporting:Prepare regular reports on housekeeping operations, including staff performance, inventory, and guest feedback Role: Housekeeping Executive / Attendant Industry Type: Travel & Tourism Department: Food, Beverage & Hospitality Employment Type: Full Time, Permanent Role Category: Housekeeping & Laundry Education UG: Any Graduate PG: Any Postgraduate Key Skills cleaningvendor managementguest satisfactionadministrationhousekeeping managementhousekeepingguest relationsfront officecafeteria managementhospitalityfacility managementdaily operationsguest house managementhotel management

Job description Job Description In terms of some of the strategic position Chint Solar is one of the most diversified manufacturers with complete integration of Polysilicon(75GW), Ingot/ Wafer, Cell and Modules (75GW) in 2024 Completed 15GW+ of the large-scale ground Mounted Solar EPC projects. Completed 25GW+ of the distributed Solar projects and largest distributed solar co. globally. Chint has 30GW+ of O&M under our belt at the moment. Chint group is the 3rd largest manufacturer of Low voltage switchgear globally. Chint is 4th largest Private sector organization in China. Position: Quality Manager Job Type: Full-Time Location: Project site at Christchurch, New Zealand Job Overview: As a Quality Manager for 170MW Ground Mount Solar PV Projects, you will play a crucial role in ensuring the highest standards of quality and compliance throughout the project lifecycle. You will be responsible for implementing and maintaining quality management systems, conducting inspections, and collaborating with various stakeholders to guarantee the successful delivery of ground-mounted solar photovoltaic projects. Key Responsibilities: Quality Management System (QMS): Develop, implement, and manage a comprehensive Quality Management System for ground mount solar PV projects. Ensure compliance with relevant industry standards, regulations, and codes. Inspection and Testing: Conduct regular inspections of solar PV installations, ensuring adherence to design specifications and quality standards. Coordinate and oversee testing procedures for solar panels, inverters, and other system components. Documentation and Reporting: Maintain detailed records of inspections, test results, and quality control activities. Generate regular reports for project stakeholders, highlighting key quality metrics and performance indicators. Supplier and Contractor Management: Collaborate with suppliers and contractors to establish and maintain quality expectations. Conduct audits and assessments to ensure compliance with quality standards. Risk Assessment and Mitigation: Identify potential risks related to project quality and develop strategies for risk mitigation. Implement corrective and preventive actions to address quality issues promptly. Training and Development: Provide training to project team members and contractors on quality procedures and standards. Foster a culture of quality awareness and continuous improvement within the project team. Regulatory Compliance: Stay updated on relevant regulations and ensure that the project activities comply with local, state, and national regulations. Collaboration and Communication: Work closely with project managers, engineers, and other stakeholders to address quality-related concerns. Communicate effectively with internal and external parties to resolve issues and maintain positive relationships. Performance Monitoring: Establish key performance indicators (KPIs) for quality and monitor project performance against these metrics. Implement feedback mechanisms to continuously improve quality processes. Qualifications and Skills: Bachelors degree in engineering, quality management, or a related field. 10+ years of Proven experience in quality management, preferably in the solar energy or construction industry. Familiarity with relevant industry standards, codes, and regulations. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Certification in quality management (e.g., Six Sigma, ISO 9001) is a plus. Knowledge of solar PV technology and ground mount installations is highly desirable. Joining our team as a Quality Manager for Ground Mount Solar PV Projects offers a unique opportunity to contribute to the sustainable energy landscape while ensuring the delivery of high-quality projects. Role: Manufacturing Engineering Manager Industry Type: Power (Solar) Department: Production, Manufacturing & Engineering Employment Type: Full Time, Permanent Role Category: Engineering Education UG: B.Tech/B.E. in Any Specialization PG: M.Tech in Any Specialization Key

Job description Job Title Manager Corporate Quality Job Summary The Corporate Quality Manager will work closely with the relevant stakeholders to drive Process Excellence Initiatives. This role will drive continuous improvement, risk management, and customer satisfaction. read more Key Skills Skills highlighted with ‘‘ are preferred keyskills data analysisprocess excellenceus healthcaretableauanalysis tools six sigmaapqpcontrol plancorporate auditbusiness analysisprocess improvementinternal auditkaizenquality managementfmealeanpoka yokequality assuranceqmsmsappapts

Job description About the Team: Quality Team plays a crucial role in producing components for automobiles. It helps Cost reduction, Identify the issues, Maintaining the supply chain, improve the product quality, Sustainability & etc. What you can look forward to as DM / Manager- Project Quality, Machining (m/f/d): Independent assessment of the project quality status and create transparency Execute all activities related to project quality function and lead the Quality project team to achieve Safe Launch Apply Quality Assurance in all project routines and ensures compliance to GDPEP across all project phases Lead Total Quality Management approach in all activities of the Project Team with adherence to Advanced Product Quality Planning (APQP) Providing functional excellence for problem resolution/ RCA for non-conformities and critical issues impacting the customer or putting the project at risk Execute reality checks on fulfilment of customer requirements and perform quality communication with the customer Track systematic problem-solving approach is applied in projects, drive it to closure and implement Lessons Learned Your Profile as DM / Manager- Project Quality, Machining (m/f/d): 7-10 years of experience in 5 quality core tools (APQP, FMEA, MSA, SPC, PPAP). Experience in process quality, plant quality, project quality, customer quality and product quality experience. Experience in machining process and Power Train Components and shop floor. Experience in CNC (Computer Numerical Control) machining, VMC (Vertical Machining Center) and HMC (Horizontal Machining Center). Be able to drive strong customer focus. Advanced product and production knowledge Strong problem solving and continuous improvement skills. Excellent analytical and decision-making skills Conflict management skills/ drive positive frictions with key stakeholders Role: Quality Assurance - Other Industry Type: IT Services & Consulting Department: Quality Assurance Employment Type: Full Time, Permanent Role Category: Quality Assurance - Other Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills project quality function Conflict managementmachining processquality assessmentQuality Assurance

Job description Qualification : DTT / Textile Chemistry / Textile Processing Job Role : Candidate Must Have Experience In Quality Checking And Quality Assurance Of Solid, Printed And Yarn Dyed Fabrics Preferably In Home Textiles Field. Should Be A Team Player And Must Be Good In Maintaining Relationship With Vendors/ Suppliers. Experience : Minimum 5 Years In The Above-mentioned Job Role. Role: Production Manager / Supervisor Industry Type: Textile & Apparel Department: Production, Manufacturing & Engineering Employment Type: Full Time, Permanent Role Category: Operations, Maintenance & Support Education UG: Any Graduate PG: Any Postgraduate Key Skills chemistryc#home furnishingquality controlquality auditproductiontextilemerchandisingprintingquality checkquality managementquality assuranceproduct developmentdesignprocessingtextile designingyarnfield workhome textiles