Job description Staff Developer Content Strategist Bengaluru, India Get to know Okta Okta is The World s Identity Company. We free everyone to safely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We re building a world where Identity belongs to you. Developer Content Strategist Okta is The World s Identity Company. We free everyone to safely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We re building a world where Identity belongs to you. About The Team The Developer Content Strategy (DCS) team creates the Information Architecture (structure, organization, terms) to make developing solutions for Okta Workforce easy. We do this with user research, content metrics, and KPIs for Workforce developer content across all of Okta. We use that data to create content strategy plans for teams and initiatives. About The Position As a member of the DCS team, you: Work closely with product management and engineering to design effective developer-facing content for Okta products and initiatives. Act as a champion for developer needs and priorities across product, engineering, and marketing. Use metrics and data to drive activities and priorities. Lead initiatives to improve the clarity and conciseness of developer-facing content. In month one, you'll Complete your onboarding and be familiar with the majority of the features in the Okta Platform and how they interact. Understand the developer experience of current documentation by building several sample apps demonstrating core parts of our IAM functionality on both web and mobile platforms. In three months, you'll be Shadowing our lead role in at least one strategy project Starting to contribute to our long-term information architecture "future site" project. Maintaining your own cross-functional relationships with many of the teams we work with. After six months, you'll be leading your own strategy project and be a core member of the team. Required Knowledge, Skills and Abilities Success in this role requires excellent communication skills, clear and actionable writing, working independently, and collaborating across diverse audiences. You're a strong contributor and collaborator who takes the initiative and is willing to do new tasks as required by Okta. Exceptional written and verbal communication skills (in English). At least 5 years experience in strategic content development roles. Proven ability to manage complex content projects with multiple stakeholders. Deep understanding of how to create a great developer documentation and content experience Proficiency in JavaScript web development Nice to Have Proficiency in mobile app development with Swift or Kotlin. An understanding of REST APIs, HTTP, SDKs, and authentication/authorization protocols (OAuth, OpenID Connect, Basic Auth, ...) Previous experience with Identity Access Management solutions and products Demonstrable expertise in digital content strategy and audience engagement techniques. Familiarity with SEO best practices and tools. A strong understanding of a Content Management System (CMS) from an information architecture perspective An understanding of leveraging

Job description About Target: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. At Target, we have a timeless purpose and a proven strategy and that hasn t happened by accident. Some of the best minds from diverse backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target s global team and has more than 5,000 team members supporting the company s global strategy and operations. About Target TechEvery time a guest enters a Target store or browses Target.com, they experience the impact of Target s investments in technology and innovation. We re the technologists behind one of the most loved retail brands, delivering joy to millions of our guests, team members, and communities. Join our global in-house technology team of more than 4,000 of engineers, data scientists, architects, coaches and product managers striving to make Target the most convenient, safe and joyful place to shop. We use agile practices and leverage open-source software to adapt and build best-in-class technology for our team members and guests and we do so with a focus on diversity and inclusion, experimentation and continuous learning. About Pyramid: Merchandising is a Portfolio within Target tech building systems and products that are core to our enterprise retail operations. We deal with and power solutions over Pricing, Promotions, Item, Supplier, Owned Brand, Merch Planning, Space Presentation & Transitions. About teamThe Competitive Intelligence team is responsible for gathering and delivering competitor data to support both tactical and strategic decision-making at Target. The team has in-house capabilities for data collection, along with the ability to integrate external data, creating a cohesive view of the broader retail landscape. Our ability to collect data across thousands of locations for millions of products each day and to deliver an accurate and timely representation of what a shopper would see is critical to powering multiple systems, including pricing, shipping promise, product setup, and assortment planning. About SEMThe Sr. Engineering Manager (SEM) is responsible for a managing a team of full stack engineers that is building highly innovative and cutting edge solutions. This role is accountable for leading a team, developing code, deploying and managing in production. Most importantly, the SEM, while working with the Product owners co-owns the product vison, building the product roadmap and delivering systems and capabilities that build into a great guest experience. You will be called upon to be the technical representative for your team during cross-team collaborative efforts and planning. Success in this role will require strong and innovative approaches to problem solving, great technical leadership, excellent communication (written and verbal, formal and informal), flexibility, accountability and a self-motivated working style with attention to detail. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs. About you: Four-year degree or equivalent experience 12+ years of experience in software development and team management Expertise in Java and related programming languages Experience evaluating new technologies and participating in decision-making, considering factors such as viability within Target s technical environment, compliance requirements, approved tech status, maintainability, and cost of ownership Proven ability to deliver high-performance, scalable, repeatable, and secure solutions with broad impact Experience leading functional design and architecture discussions, with an understanding of process flows and system diagrams to support design decisions Role: Practice Manager / Head Industry Type: IT Servic

Job description Software Architect Bengaluru, India Get to know Okta Okta is The World s Identity Company. We free everyone to safely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We re building a world where Identity belongs to you. TitleArchitect, Meta-Directory and LCM Groups Company Description: Okta is the leading independent provider of enterprise identity. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 6,500 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. Over 7,950 organizations, including 20th Century Fox, JetBlue, Nordstrom, Slack, Teach for America and Twilio, trust Okta to help protect the identities of their workforces and customers Position Description: The Architect of Meta-Directory and Lifecycle Management (LCM) Engineering Groups will drive the technology vision for the Software Engineering organization responsible for building a platform that provides directory services, single sign-on, strong authentication, provisioning, workflow, and built in reporting. It runs in the cloud on a secure, reliable, extensively audited platform and integrates deeply with on premises applications, directories, and identity management systems. The Meta-Directory and LCM Engineering Groups are responsible for highly impactful customer-oriented products and solutions. The products will be built with ease of use in mind and allow customers to solve hard problems including Delegated Auth, SSO, ETL, and Identity Management via SCIM. You have experience developing enterprise-grade software in an object-oriented language, experience or knowledge in security, authorization, or identity. You will bring out the best in each engineer, hire and develop talent, while ensuring the highest quality of software. Job Duties and Responsibilities: Drive the execution of the vision of Meta-Directory and LCM efforts by partnering closely with Product Management and senior Architects Work with product and engineering teams to scope and plan engineering efforts Identify/Define/Refine Engineering Design processes to streamline product delivery and ensure quality Facilitate project planning and execution of your teams, and across other teams to ensure prompt delivery Participate in role specific engineering rotations geared towards supporting the live operation of Okta s SaaS Handle customer escalations directly and indirectly through Support Participate in architecture reviews and discussions Collaborate effectively with a matrixed organization of QA, Documentation, Product Management, and UX teams Required knowledge, skills, and abilities: 10 years or more or progressively increasing design and architecture responsibility roles in software engineering, with a strong background in software development Prior experience in identity, authentication, authorization, entitlements, or security Experience working in Agile software development organizations leveraging continuous integration and deployment practices Experience working on low latency, highly scalable, multi-tenant, mission critical systems and large scale (multi-continent) SaaS applications Desirable knowledge, skills, and abilities: Experience building large-scale enterprise software or SaaS products Understanding of Identity and Access Management protocols and technologies (OIDC, SAML, XACML, SCIM, OAuth, Federation, etc.) Understanding of front-end and server-side technologies, and databases

Job description Senior Workday Integrations Consultant India, Bengaluru Get to know Okta Okta is The World s Identity Company. We free everyone to safely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We re building a world where Identity belongs to you. Position Description: Okta has an opening for a Senior Product Analyst (Workday HCM) within our Business Technology Organization. Working closely with the leaders of People Technology, you will be a key member of the Workday delivery team focused on delivering an exceptional end-user experience. You will also work across departments and geographies, interacting with our partners in People, Payroll, IT, Finance, and International offices. If you are passionate about problem-solving and driving transformation through automation, then we are looking for you! Job Duties and Responsibilities: Design, develop, and implement Workday integrations using Workday Studio, EIB (Enterprise Interface Builder), Web Services (WWS), Workday Connectors, and other integration tools to connect Workday with internal and external systems (e.g., payroll, benefits, talent management, time tracking, etc.). Design, build, and maintain advanced Workday reports, including Composite, Matrix, and other custom reporting solutions. Design, build, and maintain Workday dashboards Optimize existing Workday integrations and reports for efficiency and clarity, ensuring alignment with business goals and compliance standards. Perform data analysis and validation to ensure the accuracy and integrity of Workday data. Provide expertise and guidance on best practices for Workday reporting, dashboards, analytics, and integrations. Maintain and enhance existing integrations while ensuring minimal disruption to operations. Collaborate with HR, Finance and other stakeholders to gather reporting requirements and translate them into actionable insights. Proactively partner with Business stakeholders to come up with reporting and integrations roadmap Develop documentation, including report specifications, processes, and user guides. Support our team by providing coaching on developing integrations and reports, while fostering a strong, collaborative culture. Ability to problem solve and propose multiple solutions for business requirements within Workday Required Skills: 7+ years of experience in Workday integrations and reporting, with a strong background in Workday modules (e.g., Core HR, Payroll, Compensation, Benefits). Be proficient in Workday HCM and have a working knowledge ofTime Tracking, Talent, Absence, Compensation, Benefits, Security Administration, Business Process Configuration, and Report Writer Hands-on experience developing and enhancing custom reports and dashboards in Workday Strong proficiency in EIB (Enterprise Interface Builder), XSLT Transformations, Workday Core Connectors Report as a Service (RaaS) integrations, and Workday Studio Strong proficiency with Workday Calculated Fields Strong analytical skills and a deep understanding of HCM business processes. Strong proficiency in Workday security configurations Exceptional problem-solving skills and attention to detail. Excellent verbal and written communication skills with the ability to interact effectively with diverse teams. Self-starter with the ability to manage multiple priorities in a fast-paced environment. Ability to work in a diverse, fast paced environment and effectively collaborate across teams Good to have Skills: Workday Expenses experience Experience in Adaptive Planning or Prism in Workday a plus "This role requires in-person onboardi

Job description About us Target is an iconic brand, a Fortune 50 company and one of America s leading retailers. Our purpose is to help all families discover the joy of everyday life. As a Lead Product Designer you ll bring that purpose to life across Target.com, the Target app and more through the design of new retail experiences, evolution of existing ones and by enriching the user experience of our enterprise applications which today are the underlying factors of our Target s business and strategies. You will work closely with Product Owners and users on deep discovery work that informs the iterative design of processes and UI that help guide users in Minneapolis and India to create the best experience for Target s guests and team members. About you You thrive at the intersection of design craft and strategy. You re a curious person who falls in love with problems and enjoys iterating toward a solution. You re passionate about making an impact and effectively connect data insights, business goals and users needs to set your direction. You present work clearly and effectively to educate others and gain support. You value design that is welcoming, inspiring and simple. As a Lead Product Designer, you ll... Own the full design process, from early discovery and testing to asset delivery and pixel-tweaking with engineers Design flows that are intuitive, elegant and provide value for our guests while accounting for a wide variety of scenarios Leverage data, business and internal users needs to inform and advocate for your direction Have full ownership and match the global standards of experience for enterprise applications used by team members at headquarters offices. Apply Lean UX with an Information Architect lens Define/be an prominent contributor of Design processes/disciplines and tools WoW around the agile methodologies with the Product and the Engineering teams which help our design team members in efficiently designing and delivering valuable solutions and experiences to our end-users Make sense of raw data from various sources and proficiently communicate the impact, foreseen challenges and next steps via data visualization Proactively identify and pursue design opportunities within your team Gracefully articulate and defend design decisions to peers, partners stakeholders and leaders Collaborate wildly well with others including Product designers, writers, engineers, product managers, QA, accessibility team members, UX researchers and partners in marketing Consult with other teams across Target(design systems, guest facing, internal tools and accessibility) to ensure cohesiveness in the team member experience Utilize & contribute to a pattern library maintained by our design systems team Work well independently Be open to experimenting with new ways to work Gracefully give and receive critical design feedbacks Show ownership in the overall quality of design deliverables and effectively guide the design efforts of other product designers by helping and mentoring them Evolve as an SME in your product space with the help of business partnering, prioritising, communicating, directing and also behold a broader level vision of the overall Big picture Minimum requirements 10+ years of visual and interaction design experience A portfolio featuring digital design work enclosing in-depth case studies and clean/modern design thought process Experience shipping digital products (web, apps or software) and Customer facing portals/ modules in preferably in retail domain Demonstrated expertise with modern design, prototyping and collaboration tools (such as Figma and Miro) Awareness of data and research methodologies and ability to conduct or partner with research experts Proficiency in building metric-based-apps through data visualization Excellent collaboration and influential skills Able to work well in a large organization with many partners Able to articulate and defend design decisions with grace, logic and data Able to translate technical requirements into simple, engaging designs T

Job description As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. At Target, we have a timeless purpose and a proven strategy and that hasn t happened by accident. Some of the best minds from diverse backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target s global team and has more than 4,000 team members supporting the company s global strategy and operations. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values diverse backgrounds. We believe your unique perspective is important, and you'll build relationships by being authentic and respectful. At Target, inclusion is part of the core value. We aim to create equitable experiences for all, regardless of their dimensions of difference. As an equal opportunity employer, Target provides diverse opportunities for everyone to grow and win Fueling the continued success of one of the world s most beloved and recognized brands is a distinctly capable, creative and innovative Marketing organization. Target Marketing is well known for inspiring and surprising guests, and we pride ourselves on connecting them to the products and experiences they expect and deserve from Target. We study our guests to discover new needs and insights, and then craft every interaction to build brand love. We are market experts who insist on a clear and cohesive understanding of our guests, guest segments and behaviors, business objectives, strategies and tactics, overcoming obstacles and measuring success. Our commitment to partnering both internally and with external agencies gives us a wide range of capabilities, from award-winning creative work to exciting and unique promotional marketing. Leveraging our collective assets and fostering a healthy, supportive and open team culture, we deliver a holistically gratifying experience that guests can only get at Target.Target in India Marketing delivers differentiating yet relevant marketing communication solutions across channels operating as an integrated ONE global team and it strives to bring excellence every time in how they create, connect and collaborate. A role with Target in India Marketing is an opportunity to work with some of the best in the business for marketing, strategy & digital and you d lead/contribute to work that connects to millions of guests. Your influence will drive sales and grow brand love through work that s guest-centric, on brand, category relevant and channel focused. Target Creative s Brand Design Lab is the in-house creative team dedicated to bringing one of the world s most beloved and recognizable owned brands to life. Our mission is to inspire a sense of joy, wonder and excitement, and to take our guests and ourselves somewhere new. We tell a compelling and cohesive brand story. Some of the brands we have built are Good & Gather, Favorite Day, Ever Spring, Hearth & Hand, Cat & Jack, Goodfellow & Co. Operating as one fully integrated team in both the U.S. and India, the team comprises the best and brightest talent to execute market-leading creative strategy, packaging design & brand building. We are proud to say that we have not just one or two, but eleven brands with sales above a billion dollars each. Our owned brands have grown by 18% YOY and contributed to USD 30 billion in sales last year. About this Opportunity As a Production Artist, you will work on packaging production design for Target s owned brands. You will be responsible for creating layouts, executing layout revisions, while ensuring quality and accuracy of work. Develop the product specific packaging artwork from approved master templates adhering to the printer specifications and brand guidelines.

Job description Target As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values diverse voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful. About the Team Supply Chain Network Optimization (SCNO) is a global team and part of Integrated Operations Planning & Network steering within Global Supply Chain and Logistics. We are at the forefront of defining and enabling an efficient, reliable and best in class supply chain. This team uses a wide variety of engineering and advanced applied mathematical techniques (5Why s, ML, AI, OR, MILP, DES,) techniques to study and solve niche problems in supply chain across the entire value chain (Purchasing, transportation, Multi echelon inventory, last mile and process optimization) to enable the best guest experience and profitable growth for Target. About the Role As a Senior Operations Research Scientist in SCNO, you will study complex supply chain problems, develop a deep understanding of the business, and build cutting-edge solutions. The role requires strong experience working with large data sets, advanced programming skills, and a solid foundation in statistics, probability theory, machine learning, AI, simulations (such as Monte Carlo and discrete event simulation), and operations research. In addition to technical expertise, success in this role requires a strong appetite for developing business acumen, effective collaboration with cross-functional teams, and excellent communication and presentation skills. Key responsibilities include: Developing a deep understanding of business problems through data analysis, root cause investigation, and close collaboration with team members. Efficiently gathering, analyzing, and processing large data sets by writing optimized code and building scalable data solutions. Learning and leveraging existing data science tools and models across different business domains to solve real-world challenges. Designing and implementing new applied mathematical models to address complex business problems. Interpreting model results to generate actionable insights for leadership. Communicating clearly and proactively with business leaders, peers, and stakeholders. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs. About You 6+ years of professional experience with a Bachelor's or Master's degree (3+ years for a PhD) in Mathematics, Statistics, Computer Science, or a related field. 4+ years of experience with programming in Python, PySpark, R, SQL, and open-source data science tools. 4+ years of experience applying advanced data science, AI, and operations research techniques. Strong problem-solving skills with the ability to address business challenges creatively. Skilled in cleaning, transforming, and analyzing large datasets to generate insights. Passionate about continuous learning and empirical research, with excellent communication skills, both written and verbal. Retail and supply chain experience is a plus. Team-oriented with the ability to collaborate effectively across locations and time zones. Strong written and verbal communication skills. Why Work with Us at Target Work on advanced analytics and data science projects that directly impact Target s global supply chain, including inventory and capacity planning, transportation efficiency, and purchasing strategies. We support your professional growth through learning and development opportunities, powering you take courses in Data Science, Supply Chain, Operations Research, and other subjects. We value diversity and inclusion, fostering an environment that contributes to positive customer experiences. We offer fle

Job description About Us: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful. Overview about TII At Target, we have a timeless purpose and a proven strategy. And that hasn t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target s global team and has more than 4,000 team members supporting the company s global strategy and operations. Pyramid Overview A role with Target Data Science & Engineering means the chance to help develop and manage state of the art predictive algorithms that use data at scale to automate and optimize decisions at scale. Whether you join our Statistics, Optimization or Machine Learning teams, you ll be challenged to harness Target s impressive data breadth to build the algorithms that power solutions our partners in Marketing, Supply Chain Optimization, Network Security and Personalization rely on. Position Overview: As a Director Data Science, you will be responsible for leading the build and deployment of data science products that support the business priorities of the Merchandising function. Examples of such high impact data products include the optimization of Reg Pricing of all items in all 1900+ Target stores, as well as Digital. You will lead the build and deployment of the solution that helps to identify the best prices for the items sold in stores as well as digitally, that make best sense for our guests across various US markets, with the goal to maximise sales and profitability. You will get to lead teams that translate the understanding of broader macroeconomic factors, while supplementing with internal insights on demand variations by market, guest demographics, item cross-demand etc. Deployment of these data products will leverage the full power of the mathematical / computational architecture we have developed and deployed in an MLOps framework. This leadership role is responsible for providing work direction to bright data scientists and help develop a highly diverse and engaged team with a focus on continuous upskilling and learning. This role will also have the opportunity to work directly with senior leaders and partners in the business teams to influence and drive the data science roadmap for Merchandising business at Target. Core responsibilities are described within this job description. Job duties may change at any time due to business-needs. About You: 12+ years of experience deploying algorithms in a production environment with atleast 4+ years of developing highly performing data science teams M.S. or Ph.D. in math, advanced statistics, physics, bio statistics, bio science, operations research or computer science Strong academic credentials in Mathematics - well-trained in Math foundations (specifically in Probability Theory, Real Analysis, and Linear Algebra) Deep understanding of the Merchandising business processes would be an added advantage Must have strong written and oral communication skills, and the ability to debate proposed ideas from both a business perspective and from a mathematical perspective Proven ability in working and influencing the data roadmap of various business teams and stakeholders and strong negotiation skills Know More About Us here: Life at Target- https://india.target.com/ Benefits- https://india.target.com/life-at-target/workplace/benefits Culture- https://india.target.com/l

Job description Roles and Responsibility Develop and implement effective business strategies to achieve organizational goals. Build and maintain strong relationships with clients and stakeholders. Identify new business opportunities and expand existing customer relationships. Collaborate with cross-functional teams to drive business growth. Analyze market trends and competitor activity to stay ahead in the industry. Provide exceptional customer service and support to ensure high levels of customer satisfaction. Job Requirements Proven track record of success in business development and sales. Strong understanding of the BFSI industry and its trends. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience working with small finance banks or similar institutions is preferred. Role: Business Development Manager (BDM) Industry Type: Banking Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: BD / Pre Sales Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Business Development Customer ServiceSalesBFSIrelationship managementFinance

Job description Lead Specialist TCOM Guest Services Years of Experience Desired1-3 years About us: Target is an iconic brand, a Fortune 50 company and one of America s leading retailers... The Financial and Retail Services (FRS) organization is close to the action when it comes to communication whether with guests or Target team members. From guest service professionals and product designers to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. FRS includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard Guest Services to the Client Support Center, we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers. Target.com Guest Services (TGS) handles all guest inquiries, issues, reviews, and comments relating to Target.com orders and site issues. As a Lead Specialist TCOM Guest Services, you ll provide a branded experience with every contact by engaging the guest vis TGS Chat platform to deepen the relationship and drive loyalty and sales. You ll be empowered to make decisions and resolve guest concerns in a courteous, helpful manner by providing excellent guest service skills, strong work ethic and integrity. You ll learn new technology and solve problems using all available resources and knowledge. You will interact with teams across Target to effectively resolve guest issues in a timely manner, and be responsible for identifying, evaluating, and communicating guest trends to leadership in a prompt manner. You ll need to adapt quickly to the changing needs of the business while displaying a positive attitude and professionalism in interactions both internally and externally. You ll maintain department performance standards and goals related to performance and quality service and have a thorough understanding of policies and procedures to support compliance. You will work in a multi-media environment (e-mails, phone calls, chat, and letters) and need to prioritize work accordingly, while working independently in a fast-paced service center environment. Job duties may change at any time due to business needs. About you: Bachelor s Degree or more. 1 to 3 years of previous customer service experience, preferably in Chat environment. Ability to interact with guests, team members and internal business partners with a professional, friendly, and empathetic style Excellent verbal and written communication skills, including listening and negotiating. Experience dealing with escalated guest complaints Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues Strong technical skills, ability to work within multiple systems and high proficiency with Microsoft applications Shift Offerings: Able to work early mornings, evenings, holidays, and weekends 45 Hours/Week with any two consecutive weekly offs. Rotational shifts24/7. Role: Customer Success Associate Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills guest serviceexcellent verbal and written communication skillsclient supportcustomer servicemicrosoft applications service qualityinbound logisticswarehouse operationsdistribution centerlogisticsworkforce managementwarehouse