About Osano:Osano is an innovative B-Corporation built around a simple belief: privacy is a fundamental right. Since day one, we’ve been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape. About the Role:We’re looking for a Customer Success Manager, Mid Market/Enterprise Accounts to join our Account Management team. This person will play a pivotal role in driving retention, expansion, and long-term customer value across our highest-value accounts.This position is ideal for someone who is both relationship-driven and data-informed—someone who can build trust with stakeholders while leveraging product insights and metrics to guide strategy and outcomes. Responsibilities:Customer Ownership & Retention Own and manage a strategic book of business end-to-end, serving as the primary point of contact across executives, business, and technical stakeholders. Drive retention with a slight focus on expansion (GRR, NRR, upsell opportunities) Monitor customer health, engagement signals, and sentiment to proactively identify and mitigate churn risks Customer Engagement & Outcomes Build strong relationships with key stakeholders that reinforce trust and long-term partnership Drive product adoption and measurable customer outcomes Partner with customers to define success criteria and guide them through best practices and value realization Data-Driven Account Management Analyze product usage and customer data to inform strategy Identify trends, risks, and opportunities across accounts to optimize engagement and outcomes Maintain accurate forecasting and account planning, including tracking risks, opportunities, and success metrics. Cross-Functional Collaboration Partner with Sales, Product, and Support to ensure a seamless alignment and aligned customer experience Act as the voice of the customer internally, surfacing customer feedback and insights to influence product and process improvements  About You: You’re curious, self-directed, and motivated to learn quickly. You’re comfortable navigating ambiguity and creating clarity for others. You’re excited about privacy, responsible AI, and building trustworthy technology. You are willing to relentlessly pursue the best, most responsible ways to leverage AI—without overselling its capabilities or ignoring its limitations. You’re highly organized and able to manage multiple accounts and priorities simultaneously You’re customer-first and focused on outcomes and value delivery You communicate clearly and confidently with stakeholders You take ownership and operate with accountability Must-Haves: 5+ years of experience in Customer Success or Account Management within a SaaS environment Experience managing a book of business and owning retention and expansion metrics (GRR, NRR, churn) Proficiency in CRM systems (preferably HubSpot) Strong understanding of SaaS metrics, customer health, and account performance indicators Ability to interpret product usage data and customer signals to drive outcomes Experience using tools like Gong, Loom, or similar for customer communication and insights Strong technical acumen (ability to understand SaaS products, integrations, and workflows) Familiarity with AI tools (e.g., ChatGPT, Claude) to improve productivity and communication Nice-to-Haves: Strong interest in AI tools and workflows (prompting, automation, experimentation) Experience building automations or workflows using AI tools Familiarity with Customer Success platforms (Gainsight, Vitally, or similar) Experience with data analysis, reporting, or customer insights tools Experience with customer journey mapping or lifecycle design  Why Us: We're a welcoming team that's dependable, curious, moves fast, and full of talented people We're a B-corporation with a mission that matters, in a high-growth space with significant potential You'll become a privacy expert, including the opportunity to obtain your Certified Information Privacy Manager credential You'll have access to our training program, well-defined career paths, and a leadership team that values professional development  Benefits: Competitive-pay compensation and ownership interest/equity Unlimited paid time off, plus a requirement to take at least two weeks off per year We're a Best Place for Working Parents and offer paid parental leave for all new parents Osano sponsors individual premiums on base plans at 100% and dependent premiums at 50% for Medical, Dental, and Vision insurance via Aetna A fully and permanently remote company so you can work from anywhere in the U.S.  Receive a MacBook and $600 to craft your home workspace Annual company trip designed to foster connection, creativity, and fun Mental health benefits with free memberships to mindfulness and talk therapy services  A Bit More About Osano  Osano is a leading data privacy platform that helps organizations quickly and confidently comply with laws like GDPR, CCPA, and other global privacy regulations. From consent management to vendor risk monitoring, Osano makes complex privacy tasks refreshingly simple, so companies can focus on what they do best, while we handle the rest. We’re backed by top-tier investors including Baird Capital, Jump Capital, and LiveOak, and we’re scaling fast with a multi-year runway and ambitious growth plans. We’ve also been recognized as a Great Place to Work for four years running, with 97% of employees saying Osano is a great place to work. As we grow, we're looking for individuals who lean into modern technologies and smarter systems to drive efficiency, clarity, and speed; both in our product and in how we operate. If you're excited by the idea of helping build a high-growth, privacy-first company that embraces thoughtful automation, emerging tech, and intentional collaboration, we’d love to hear from you. Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by applicable law.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.  At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.**Travel to Office expectations**For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.Job Summary: The Escalation Manager, will be responsible for coordinating efforts to resolve escalated customer issues typically related to high impact customer situations.  They will work with multiple internal teams (engineering, product management, Customer Success Engineering, and Support) and external partners to effectively resolve these customer-impacting situations.  This role requires a builder who can both act as the escalation manager while building out the function within our support team.    Reporting into the VP, Customer Support Key Duties and Responsibilities:•    Manage high level, high visibility support escalations in partnership with Engineering, Product Management, Customer Success, Customer Support, and Customers until resolution. •    Build out the escalation management function, processes, standards, and templates across the support organization.  •    Use data, metrics, and feedback to inform operational and tactical decisions that improve incident and escalation management. •    Create and execute data-driven customer recovery plans for every escalation and incident that is addressed. •    Utilize business and technical skills to manage customer escalations, coordinate meetings and deliverables, and analyze trends and patterns for reporting purposes. Skills and Qualifications: •    A minimum of 8+ years of experience in customer support with specific experience and expertise in escalation management is required. •    Experience building the escalation management function within a SaaS software environment including cross-functional deliverables and outcomes. •    Experience working cross-functionally with support, engineering, product management, customer success and directly with customers to drive successful outcomes. •    Ability to communicate effectively at an executive level with customers and internal stakeholders.  •    Excellent contextual interpretation and writing skills, as well as the ability to effectively summarize and communicate to both technical and business audiences. •    Bachelor's Degree in Computer Science or Computer Engineering, or related Engineering field.  (Nice to have)#Corp-E P4#remote#MG-Li1PointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

This is a remote position. We are looking for a professional with hands-on experience developing in RPG/RPGLE on IBM AS400/iSeries, as well as proven experience with JD Edwards EnterpriseOne development tools. We are not looking for an infrastructure administrator, a JD Edwards functional consultant, or an AS400 developer without JD Edwards experience. The ideal candidate must be able to work technically across both platforms, troubleshoot production issues, modify existing customizations, and participate in system integrations. Responsibilities Develop, modify, debug, and maintain RPG, RPGLE, and CL programs on IBM AS400/iSeries. Analyze and resolve technical issues, performance problems, and production incidents. Develop, customize, and support JD Edwards EnterpriseOne solutions. Work with JD Edwards modules such as Financials, Inventory, Distribution, Procurement, and Manufacturing. Develop and modify JD Edwards components, including: Business Functions UBEs (Batch Reports) Named Event Rules (NERs) Table Conversions Business Views Use Object Management Workbench (OMW) to manage development objects and lifecycle processes. Design and maintain SQL queries, stored procedures, and data processes using DB2. Implement integrations between JD Edwards and external applications through APIs, EDI, flat files, and other data exchange mechanisms. Provide technical and functional support to internal users. Participate in JD Edwards upgrades, ESU installations, patch deployments, and system enhancements. Prepare technical documentation, development specifications, and support procedures. Maintain source code and technical objects following development best practices and coding standards. Collaborate with functional teams, infrastructure teams, and business users to identify, analyze, and resolve operational needs. Requisitos Required Qualifications Minimum of 3 years of professional experience developing on IBM AS400/iSeries. Proven hands-on experience with: RPG RPGLE CL IBM AS400/iSeries Practical experience developing, supporting, or customizing JD Edwards EnterpriseOne. Strong knowledge of JD Edwards development tools, including: Object Management Workbench (OMW) Business View Design UBE Design Business Functions Named Event Rules (NERs) Table Conversions Experience working with SQL and DB2. Experience troubleshooting production issues and supporting live enterprise systems. Ability to analyze technical requirements and translate them into effective business solutions. English proficiency at a minimum B2 level, with the ability to participate in meetings, understand technical documentation, and communicate effectively with international teams.

Company DescriptionCOMPANY OVERVIEWTransforming the way companies Design, Manufacture, Connect to, and Service their products, EAC Product Development Solutions (EAC) is a complete source for your product development needs. EAC has been an industry leader for over 29 years and our experts help guide companies to achieve their strategic business goals and optimize their technology, systems, people, and processes for long-term success. Our capabilities span the world of Additive Manufacturing/3D printing and the entirety of the manufacturing process from design ideation to product engineering to manufacturing and services in the field.EAC CULTURE: https://www.eacpds.com/culture/POSITION OVERVIEW - The position is a remote position. No relocation provided, must currently reside in the USA.The AI Sales Executive is responsible for driving new business growth and expanding existing client relationships by delivering innovative AI-driven solutions to engineering and manufacturing organizations. This role focuses on identifying practical applications of AI, including process efficiency, workflow automation, and data visibility, while guiding customers through a consultative sales process. The AI Sales Executive will manage the full sales cycle, collaborate cross-functionally, and position the company as a trusted advisor in emerging technology solutions.Job DescriptionResponsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position.Revenue Generation & Business DevelopmentIdentify, prospect, and close new business opportunities within new and existing accounts in engineering and manufacturing marketsBuild and maintain a strong sales pipeline through outbound prospecting and strategic account developmentExpand relationships within accounts by aligning AI solutions to broader engineering and manufacturing initiativesAchieve or exceed assigned revenue targets and sales objectivesConsultative Selling & Solution AlignmentLead discovery conversations to uncover customer challenges and identify practical AI applications (e.g., process efficiency, workflow automation, data visibility)Sell a portfolio of AI services and software solutions tailored to customer needsTranslate complex AI and technical concepts into clear, business-focused value propositionsPosition solutions that align with measurable customer outcomes and ROISales Process ExecutionManage the full sales cycle, including:Prospecting and pipeline developmentDiscovery and qualificationSolution positioning and demonstrationsProposal developmentNegotiation and closingMaintain accurate forecasting and opportunity tracking within CRM systemsMarket Presence & Relationship ManagementRepresent the company at industry events, conferences, and customer meetingsBuild strong relationships with key stakeholders, including executive leadership and technical teamsDevelop credibility as a trusted advisor within engineering and manufacturing organizationsCross-Functional CollaborationPartner with technical, marketing, and leadership teams to refine offerings and go-to-market strategiesProvide actionable customer feedback to enhance solutions and sales effectivenessCoordinate internal resources to support sales efforts and customer successAchieving Sales Goals and KPIsMeet or exceed monthly and quarterly activity metrics and sales quotas set by management.Effectively overcome objections, communicate value propositions, and close deals.Present and communicate sales offerings to customers and team members using tools like NetSuite, MS Office, and other electronic methods.Market Knowledge and RepresentationStay informed about EAC’s product offerings and industry trends to position the company as a leader in the field.Attend in-person or virtual sales demonstrations, trade shows, or other events to promote EAC’s solutions.Represent EAC professionally, ensuring a strong presence in the market.Additional ResponsibilitiesLeverage all available communication methods (calls, emails, virtual meetings) to meet activity metrics.Collaborate across the Sales Department to share insights and refine strategies.Perform other duties as assigned to support company objectives and market initiatives.QualificationsAn equivalent combination of education, training and experience will be considered.Education & ExperienceAssociate’s or Bachelor’s degree in Business or a related field preferred5+ years of experience in enterprise or B2B technology, services, or solution sales (SaaS or mid-market preferred)Proven success in new business development, including outbound prospecting and pipeline generationExperience selling consultative, complex, or emerging technology solutions; AI, machine learning, analytics, or automation software experience strongly preferredDemonstrated ability to meet or exceed revenue targetsExperience working within engineering or manufacturing industries preferredEquivalent combination of education, training, and experience will be consideredSales & Business AcumenStrong consultative selling skills with the ability to uncover needs and align solutions to business outcomesAbility to connect technical capabilities to real-world engineering and manufacturing challengesExperience navigating complex buying environments and engaging with C-suite stakeholdersFamiliarity with MEDDIC/MEDDPICC and SPIN sales methodologies preferredTechnical & Industry KnowledgeGeneral understanding of AI, data, and automation concepts, with the ability to quickly learn and apply new technologiesWorking familiarity with engineering workflows and manufacturing operationsAbility to communicate complex technical concepts in a clear, concise, and business-relevant mannerCapability to engage both technical and operational stakeholders effectivelyExecution & OwnershipSelf-motivated, results-oriented, and entrepreneurial mindset suited for a growing or evolving businessStrong organizational and time management skills with the ability to manage multiple opportunities simultaneouslyExperience with CRM systems (NetSuite preferred) and pipeline managementAbility to operate effectively in a dynamic environment with evolving offerings and processesComfortable working under time-sensitive deadlines and managing competing prioritiesCommunication & Interpersonal SkillsExcellent verbal, written, and interpersonal communication skillsStrong presentation and negotiation skills with the ability to influence decision-makersAbility to quickly process information and overcome objections effectivelyProfessional presence with the ability to build trust and credibilityCollaboration & TeamworkProven ability to work cross-functionally with sales, technical, and marketing teamsSkilled in coordinating internal resources to support customer needs and sales objectivesAbility to contribute to a collaborative, high-performance team environmentAdditional RequirementsMust reside within the assigned territory or be willing to relocate within 6 months of employmentAbility to travel within the assigned territory to build relationships, pursue opportunities, and attend events (including occasional after-hours events)Must be enthusiastic, confident, and a self-starter with a strong drive for resultsAbility to complete training on company technologies, products, and servicesAdditional InformationCOMPENSATIONBase Annual Salary is $100 K for this salaried, exempt Full-Time remote positionEligible for variable payBENEFITSMedical insuranceEmployer Paid Short Term DisabilityFlexible PTO (take as you need, no accrual)Vision insuranceDental Insurance401(k) Plan with Employer matchBasic Life, AD&D, and Disability InsuranceEmployee Assistance ProgramPaid HolidaysWork EnvironmentEnvironmental or atmospheric conditions commonly associated with the performance of the functions of this job.Ability to work in a remote environment or in-office.Exposed to moderate noise levels.PHYSICAL ABILITIESPhysical abilities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Light sedentary office work.Ability to stand for long periods of timeAbility to travel around 25-50% of the time via ground or air transportationNOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.NOTE TO COLORADO RESIDENTS: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or date of school attendance or graduation. You will not be penalized for redacting or removing this information.EEO Statement: EAC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.

Job Requisition ID #26WD99448Position OvevriewThe Account Technical Lead (ATL), Enterprise Accounts, leads high-complexity technical engagements, independently drives enterprise discovery, architects detailed solution designs, and develops the Customer Technical Vision (CTV). The ATL serves as the primary technical advisor to customers, building deep relationships and ensuring alignment between technical solutions and strategic business objectives.ResponsibilitiesDrive end-to-end technical discovery across multiple workflows, systems, and disciplines, identifying transformation opportunities that align Autodesk technology to customer objectivesArchitect advanced, multi-solution technical proposals and deployment paths, creating clear ROI narratives and solution justification artifactsBuild and maintain deep, long-term relationships with technical and business stakeholders as a strategic technical advisorDevelop and maintain a detailed Customer Technical Vision (CTV) capturing technical footprint, long-term goals, and adoption strategyProactively identify multi-solution expansion opportunities to drive revenue growthLead complex technical escalations requiring cross-functional coordinationCollaborate with Account Executives to shape opportunity strategy using technical insightsOrchestrate internal specialists for demonstrations, benchmarking, and technical workshopsProvide clear, data-driven analysis of evaluation outcomes and performance resultsRepresent Autodesk in enterprise events and industry discussions as a thought leaderMinimum Qualifications Bachelor’s degree in a technical field or equivalent experience3-5 years of industry knowledge or Autodesk expertiseDemonstrated ability to lead high-complexity technical engagements and architect advanced solution designsProven experience building long-term relationships with technical and business stakeholdersStrong technical proficiency in Autodesk capabilities or similar enterprise-scale solutionsExcellent communication, storytelling, and persuasion skillsExperience collaborating with sales, customer success, and technical specialist teamsStrong business acumen and ability to support transformation strategies using industry insights and financial reasoningPreferred QualificationsAdvanced degree in engineering, computer science, or a related fieldDeep expertise in Autodesk solutions or comparable enterprise technology platformExperience leading cross-functional teams in technical discovery and solution architectureProven track record of driving multi-solution expansion opportunities and revenue growthExperience representing organizations at industry events and in thought leadership rolesAbility to develop compelling customer-centric narratives and solution justification artifactsExperience providing insights to marketing, product, and leadership teams#LI-KC1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).

We’re on the hunt for a sharp, self-driven SaaS pro who’s as comfortable troubleshooting API and integrations as they are navigating human conversations. Our European client base is growing fast and we need someone who can keep up. Our software isn’t your average plug-and-play; it has a steep learning curve so you’ll need to be technically savvy while also being the kind of person clients genuinely enjoy talking to. If you’ve got SaaS in your DNA, thrive in async/remote environments, and can juggle multiple threads without breaking a sweat — keep reading. The role You’ll join a lean, high-performing global support team working across two SaaS products, Award Force and Good Grants. Day to day you’ll be communicating with colleagues and clients across countries, cultures, and time zones. Support happens across email tickets, phone, and 1-1 Zoom calls. Once you’ve leveled up on product knowledge, you’ll run onboarding sessions and client meetings covering issue resolution, best practices, and product adoption. You’ll also be hands-on with bug testing and reporting, feeding considered feedback to our product teams— always pushing to make our products better. We have a startup mindset. We experiment with new tools, iterate on processes, and move fast. Got a great idea? Pitch it. We’re not big on bureaucracy, only results. We don’t expect you to be a slave to your chair but flexibility is a must. You’ll need to tick these boxes You’re based in the UTC +1 or +2 timezone range. This is non-negotiable. Our European team and clients operate in this window and we don’t allow shift work. If you live outside this range, this one’s not for you 2+ years of professional experience, ideally in a SaaS support or client-facing role Native-level English fluency (bilingual? Even better!) Terms like HTML, CSS, JS, API, integrations, dev console, staging & production environments, GitHub repos, and database queries don’t make you flinch. You don’t need to write code, but you need to get it You’ve got exceptional interpersonal and communication skills—written and verbal Client calls energise you. Four to five Zoom meetings a day? Bring it on You’re a natural problem solver who loves helping others untangle theirs Your writing is clean, well-structured, and detail-oriented You’re curious by nature and love learning new things You’re not allergic to upselling or fielding “sales-y” questions You’re organised and process-driven. Multiple tools for different workflows? No problem — you thrive in that setup You’re self-motivated and independent, but you also value being part of a tight-knit team Remote work isn’t just something you dabble in—it’s where you do your best work. You’ve got fast, reliable internet and a distraction-free workspace ready to go   Responsibilities Product support Go deep on product knowledge through self-driven learning—become the expert Be the first point of contact on all inbound support via email/tickets, phone, and eventually live chat Run 1-1 Zoom sessions with clients for technical consultation and query resolution Maintain our consistently impressive first-reply-time metric (yeah, we’re proud of it) Provide technically accurate responses backed by hands-on testing of scenarios Collaborate with engineering to squash bugs and keep clients in the loop with timely updates Spot patterns in user issues and flag them for product improvement   Be seriously good with clients Speed matters. Respond quickly and decisively Listen deeply—get to the root of the issue and own it until it’s resolved Treat every client interaction with genuine respect and appreciation Build trusting, long-term relationships rooted in honesty and transparency

Great salary | Profit share | 100% remote |Work from anywhere in Europe | SaaS   Awesome opportunity for a self-motivated and energetic people person to join our remote team and help sell our world-leading SaaS products, from anywhere in Europe. We pay a great salary, based on experience and location. We don’t pay commissions, because good sales are a team effort—from engineering, to operations, marketing, and support, our high-performing team all contribute to a great product and service that our clients love. Everybody in the company is rewarded with a share of profit each December—we succeed together. Our much-loved products are in demand and are proven to make a difference to our clients’ lives. You’ll be selling world-leading software through a well-considered process that leaves room for personal flair.   SaaS experience is extremely beneficial but strong communication skills, patience, curiosity, keenness to learn and friendliness are key to success in this role. Join our Rebel Alliance Creative Force is experiencing strong growth and as we scale our efforts in 2026 and beyond, we’re looking for enthusiastic individuals to join our diverse team of Jedis to help recruit new clients as they navigate the decision process, and transform them into long-term supporters. You’ll be a respected member of our remote global sales team and will be well supported with the tools, knowledge and answers you need to provide exceptional levels of service, and to make the most from solid sales traction with our two in-demand products. As you master the Force and the multitude of skills needed in this role, attracting clients to join our mission, you will be recognised and rewarded with strong career and salary progression. Responsibilities   Help prospects find the specific value they seek (this is the product you are looking for) Collaborate with our diverse international team to push us on the leading edge of our fields Learn to be a product expert and confidently answer product questions from prospects Discover how to be an expert in SaaS for recognition programs Master our sales technology stack Support the complete sales cycle, from qualified lead to close Skillfully navigate consultative sales discussions and live demos Essentials   Applications are open to all experience levels, with a minimum of 1 year proven success in SaaS sales or a similar role Must live in Europe Digital native, with enthusiasm for technology Discipline and self-motivation (key to success in remote work) Loads of energy, humour, passion, and empathy Genuine interest to help provide amazing value for people Superior communication skills Commitment to continuous improvement You have access to fast, reliable internet and a dedicated space to work without distractions Meet and exceed measurable performance goals to succeed and progress in this role What we offer Work-life balance 38 hour work week, Monday to Friday (your weekends are yours) 20 days paid annual leave 20 days paid parental leave (available after one year) 12 days paid public holidays (your local country/region public holidays) Your birthday is a holiday every year Personal development and wellbeing Commitment to continued learning and development A culture of promoting work life balance Access to mental health support Location and compensation Full-time role, based remotely, work anywhere within Europe No commission structure. Competitive salary, indexed to your experience and location Budget for computer and office equipment (pending 6 month probationary period)   Respect, growth and stability Friendly, sociable, responsible, collaborative team (a great place to be) Respect for each other’s time, value and contribution Regular communication with global team via chat and video calls Dynamic, young, growing tech company leveraging all the latest tech tools and leading industry trends Stable, bootstrapped, independent business (no VCs calling the shots)

Unió Digital is an Arizona-based managed service provider (MSP) delivering Managed IT Services, Low Voltage Cabling, Access Control, Video Surveillance, and Intrusion Services. We believe technology should be intuitive, not intimidating.   We are looking for an experienced Tier 3 Service Desk Technician with exceptional problem-solving skills. You will serve as the escalation point within the team, resolving complex technical issues while also leading client onboarding and project initiatives. You are expected to be involved in direct end-user support when required. If you have a passion for ensuring top-quality user support and thrive in a collaborative environment, this role is for you.   Duties   ·       Lead and support our helpdesk environment for managed service clients   ·       Coordinate and manage client projects, acting as a bridge between the technical team and the client to ensure project success   ·       Provide above and beyond support to our clients and respond to queries for technical assistance in person, via phone, or electronically as required   ·       Provide training and support to clients during the onboarding process to ensure they understand how to effectively use their new IT systems and services.   ·       Develop project plans for client onboarding and standardization projects, outlining tasks, resources required, and estimated timelines   ·       Install, configure, diagnose, test and resolve technical hardware and software issues   ·       Maintain and update written client and process documentation to ensure effective knowledge management   ·       Provide mentorship and guidance to Tier I and Tier II service desk technicians, fostering a collaborative and knowledgeable team environment   ·       Contribute to the development and improvement of IT service management processes and practices   ·       Evaluate and anticipate IT trends and recommend strategies and implement improvement initiatives   Our Technology Stack   ·       Helpdesk / Ticketing – HaloPSA   ·       Documentation – Hudu   ·       RMM – Intune / Immybot   ·       Networking – Meraki   ·       Email/Calendar/Voice/AD – Microsoft 365   ·       Security Cameras – Rhombus / Avigilon   ·       Door Access – Avigilon   Qualification   ·       6+ years of experience providing IT services and end-user support   ·       Prior experience at a managed service provider is critical to understand the fast-paced nature of the industry   ·       Client-oriented approach with a passion for delivering high-quality customer service   ·       Proven experience leading IT projects   ·       A self-starter who is eager to expand their qualifications   ·       Background in providing direct end-user support   ·       High level of attention to detail   ·       Excellent verbal and written communication skills   ·       IT-related degree and/or certifications (Cisco, A+, Network+, Microsoft, or equivalent)   ·       Advanced technical knowledge, including experience with Azure AD, Active Directory, Intune, or other RMM agents   Our Core Values   Dream Big, Then Make it Real   We flex our imagination and challenge ourselves to a higher standard.  Do, rather than talk and tell.   Client Driven Results   Clients trust us to find solutions that deliver exceptional results.  When they succeed, we succeed.   Own Your Progress   We continuously improve through rapid innovation and embracing our mistakes.  Own it means a relentless pursuit of the solution.   We Do It Right…even when no one’s watching. Period.

The project compensation rate is $0.55 USD per accepted image. The objective of this project is to collect a large and diverse dataset of current neutral selfies, head-pose captures, and historical facial images to support machine-learning research and facial recognition model training at TELUS.   The focus is on capturing real-world variation across lighting, poses, expressions, accessories, environments, and aging to improve model accuracy and robustness. The collection includes:   • Current Neutral Selfies – clean frontal selfies serving as high-quality identity references, with natural variation in appearance and surroundings. • Current Head-Pose Captures – selfies captured in assigned head directions to introduce pose variation. • Historical Images – older photos from participants’ galleries to capture natural aging and long-term appearance changes.   To qualify for payment, you must submit a minimum of 20 valid images. The maximum payout is based on 24 accepted images. Due to the strict automated and manual Quality Control (QC) process, we strongly recommend submitting 30 images to help ensure that enough images remain valid after review   Note: Please use a Gmail address as your primary account when applying for this project.   Qualification path   No specific education is needed to perform the project task.

We are hiring a Head of Marketing & Communications to tell the garden3d story across the internet, from wherever in the world you happen to be. More details if you check our original job posting link About garden3d We are worker owned creative collective, innovating on everything from brands and IRL communities to IoT devices and cross platform apps. We share profit, open source everything, spin out new businesses, and invest in exciting ideas through financial and/or in-kind contributions. Our client roster includes Google, Stripe, Figma, Hinge, Black Socialists in America, ACLU, Pratt, Parsons, Mozilla, The Nobel Prize, MIT, Gnosis, Etsy & Gagosian. We’re the software team behind innovative products like The Light Phone & Mill, and we operate a global, decentralized community space collective called Index Space. We think of our garden3d as collective for creative people, prioritizing a happy, talented, and diverse studio culture. We work on projects that bring value to our world, and we balance deep care for the work we do with a genuine curiosity about life outside of our jobs. Sanctuary Computer — Development At Sanctuary Computer we’re building a different type of technology shop – one that prioritizes close collaboration between the client and the craftsperson. Our projects range from design-forward websites, to robust web apps, to native mobile development. XXIX — Design When we started XXIX in 2013, we set out to create a different kind of design studio and we’ve thrived because we continually ask what a creative practice can be. We’re building a radically different kind of organization that values autonomy, growth, transparency, and shared responsibility. Index Space — Community A network of physical spaces all around the world, Index provides space for the exchange of knowledge and tools. We nurture trust within the creative community through generosity and abundance of ideas and care. garden3d TK — Media At garden3d, we’re in the early stages of building an experimental media company exploring emerging themes related to the evolving landscape of technology, design and culture. We aim to monetize this outlet, publish books, produce screenplays, and release music. Plus, our partner organizationshttps://www.thelightphone.com/https://www.mill.com/https://www.ingredient-ai.com/ The Head of Marketing & Communications Role The garden3d Head of Marketing & Communications has one mandate: make sure everything we put on the internet is compelling and interesting. garden3d is a house of brands - Sanctuary Computer (development), XXIX (design), Index Space (community), USB Club (digital community), and the garden3d umbrella itself - and each needs its own voice, its own audience, and its own drumbeat of work worth sharing. Working in close partnership with our founder & president Hugh Francis, this person decides what we make, where it runs, and whether it clears our bar.   You can be based anywhere. A lot of our studios, spaces and people gravitate around New York, so there's some pull to be here, and a good part of this job is noticing what's happening in our world and turning it into content. But we already work across timezones, and we would happily hire in Europe, Singapore, Chicago, or wherever you are. If you're the right person, we want to hear from you.   This role will interface with studio leads, designers, developers, editors, animators, photographers, community managers, event producers and ad platforms across every garden3d vertical. Simply, this person can easily context shift between our massively diverse set of workstreams, find the most compelling stories, and get them produced at an exceedingly high bar.   This person owns our channels end to end: the garden3d Substack, our podcast, Instagram, X, and the paid accounts behind them. They collab with our team, and a rotating cast of freelance editors, designers and animators, and they run the calendar that keeps a dozen workstreams shipping on time. They think in PESO terms (paid, earned, shared, owned) with the weight on shared and owned media - paid is a tool they use deliberately, and traditional press is a bonus, but not generally where we focus.   The ambition runs past marketing a services business. garden3d TK is our young experimental media company, and this role is its engine: books, screenplays, music, media, activations: a record label for ideas. The ideal candidate looks at a worker-owned collective with four studios, a network of community spaces and an open P&L and sees the best content brief on the internet.   Responsibilities & Mandates ‍Quality never less than 8/10 We aspire for 10/10, celebrate 9/10 and never publish anything that’s not an 8/10 - visually, narratively, and in production quality. This person holds that bar across every post, video, essay and episode on every vertical, and would rather kill a piece than let a 6 out the door. Their feedback makes work better and faster, without micromanaging the people who make it. Social That Stops the Scroll They carry a current, practitioner-level read on how each platform works right now: what arrests someone mid-scroll, how a hook earns the next three seconds, why a format lands on TikTok and dies on LinkedIn. Short-form video is a first-class craft here, not an afterthought. ️A House of Brands, Each in Its Own Voice Sanctuary Computer doesn't sound like XXIX, and neither sounds like Index. They manage several messaging columns at once, keeping each brand's tone distinct while the umbrella story stays coherent. Case Study Production Every client engagement across our creative agencies should end in a case study worth reading. They own that production line - interviewing the team, shaping the narrative, art-directing the assets - and ship case studies that win each studio its next project. ️Websites That Put Our Best Foot Forward Our websites are usually the first place a prospective client or hire meets us. They own the strategy behind every garden3d site - what it says, what work it shows, and how clearly it communicates what each studio can do - and they keep sites, decks and other collateral current as the work moves, so what people find is sharp and true. ️Editorial Ownership The Substack, the podcast, and our transparency publications (like the open-source P&L we release every year) are theirs to run: the calendar, the standards, the growth. They capture what happens in our spaces - Index, USB Club, and the communities around them - and turn it into work worth sharing. Producing, Paid & Distribution They direct producers, editors and freelancers like a showrunner: briefs are clear, deadlines are real, and many workstreams move at once without dropping quality. They run paid spend on Meta, Instagram and wherever our audiences live - building audiences, running A/B/C tests on both narrative and adset, and owning budgets against results they can show. Data-Driven Reporting & ROI They measure what our content actually does - audience growth, engagement, leads, pipeline influenced - and report on it plainly. Paid spend, organic effort and production time all get judged on return, and next quarter's plan follows the numbers. Presence IRL garden3d shows up in person: events, conferences, talks, Index programming, and the dinners and openings where our world gathers. They decide which touchpoints are worth our time, get us there looking like ourselves, and bring back stories worth publishing. Culture They model garden3d's values of partnership, curiosity, and accountability. The producers and creatives they direct do the best work of their careers here, because the feedback is honest, the recognition is real, and the taste rubs off. Special Projects In addition to day to day responsibilities, here’s an idea of some of the projects this role may spearhead or support in coming years  Turning garden3d TK into a real experimental media brand: books, screenplays, music, and shows Growing our podcast into a property with its own audience Launch campaigns for new Index spaces, USB Club drops, and community programs Making our annual open-source P&L release a media moment Standing up a small content studio that serves all four studios' new-business pipelines Building the systems (and hiring the people) that let us publish more often, while aspiring for a 10/10 content, and never dropping below an 8/10 Qualifications This is a great opportunity for someone looking to make a significant impact in a growing, dynamic company. Based on the responsibilities of this role, we think the right candidate has the following experience and skills: Must have: 8+ years in marketing, content or brand leadership, with real time inside creative studios, agencies or founder-led companies A portfolio that proves exceptional taste - visual, narrative, and tone of voice A design background and/or fluency & comfort producing own visual assets at the required quality level in Figma when necessary Experience owning a company's web presence: site strategy, messaging, and keeping capabilities collateral current Exceptional project management: content calendars, production pipelines, many workstreams at once Short-form video fluency: they've shipped work for Reels, TikTok and Shorts and can say why each piece performed Extensive experience & comfort managing creatives & producers (editors, designers, animators, freelancers) and getting better work out of them than they'd make alone Hands-on experience running paid social on Meta, Instagram and other platforms: audience building, budget ownership, and A/B/C testing across narrative and ad set Working fluency in the PESO model, with a point of view on where paid, earned, shared and owned media each earn their keep Nice-to-have: Experience producing a brand's IRL presence: events, conferences, talks, and the follow-through that turns them into content Podcast or audio production experience Comfort/experience managing multiple messaging columns in a house of brands Newsletter growth experience, Substack especially Community & events marketing: programming, launches, IRL moments Photography, motion or editing chops of their own Fluency with AI production tools, plus the judgment to know when not to use them A press & media network (traditional PR isn't the focus, but relationships help) Experience marketing to design & engineering decision-makers at companies like our clients Book publishing or long-form media experience Experience growing a services business's story into a consumer-scale audience Who you are The person we’re looking for is happy, relaxed and easy to get along with and appreciates a commitment to a culture of transparency, non-dictatorial leadership styles, and alternative methodologies. They’re flexible on anything except conceits that will lower their usually outstanding work quality. They work “smart” by carefully managing their workflow and team. How we interview After you submit your application, a member of our team will reach out. Our interview process starts with an intro call to answer any questions you have about the role and to learn a bit more about your experience and interests. From there, we’ll follow up with a panel interview call where you get to meet a few members of our team, to openly discuss some of our challenges and ensure your skills and interests align with where we’re going as a business. For qualified candidates, the process wraps with a reference call, and an offer to follow. Compensation This role greatly favors autonomous, competent & ambitious operators. It will begin with a 4-month fraction trial contract, paid hourly between $75 - $120 p/hr pending seniority & experience. In the first few weeks of the trial, this individual will propose their own goals to define success in their trial, and present them to our leadership team for approval. At garden3d, we believe that those who shoulder the most responsibility and create the greatest impact should be paid accordingly. If this individual exceeds expectations by the end of the 4-month period, we'll shape a permanent role together, with scope and compensation that grow as our audiences and revenue do. Finally, after a period of proven success in this role (12 - 24 months), this individual will become eligible to join our worker ownership program. ‍How we work: We believe that there’s a better balance between the poles of freelancing & full time, and for that reason we work differently to most shops: Transparency & Ownership: We release out Profit & Loss statements to the community each year, open source our best ideas, and talk business & money with everyone in the company. We’re proud to run our business with integrity, and for that reason we share everything with our team & community. 150% Carbon Negative:** Our studio offsets 150% of the carbon we use to do business each year, dated back to our founding in 2015. We turn down work that is not in-line with our morals, and we encourage our peers to do the same. We have been certified climate neutral since 2021. Strong Morals:** Since our founding, we've turned down somewhere between $1mm - $2mm of work that didn't meet our moral standards. (Most of that was DTC brands that can't show a valid sustainability initiative). Async & Decentralized: We use tools optimized for calm, thoughtful communication, and opt for async whenever possible. We fight hard to maintain our focus time. Remote Friendly: Our company is fluent in remote work, making our workplace more decentralized, and democratized in the process. Ideas & Products: In our spare studio time, we work to build our own open source or internal products to diversify & bolster our income. We create amazing technology products for our clients, so why not for the studio? → Read more on our Substack, over here. Kindly submit a complete and thoughtful application, including relevant links that help verify your work experience and identity. Applications with missing or insufficient information will not move forward in the review process. Our team carefully reviews every complete submission, and we truly appreciate the time and effort you put into applying! We’re excited to hear from you! ❤