Job description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM). Role: Customer Success Associate Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills PayrollHCM technical supportprocess complianceteam managementcustomer serviceTroubleshooting

Job description BVG India Ltd. is looking for Tele Caller to join our dynamic team and embark on a rewarding career journey. Studying the details of each offering and remaining abreast of updates to these offerings. Obtaining and updating lists of individuals' contact details. Calling active and budding clients to encourage the purchase of items. Addressing read more Key Skills Tele Caller

Job description KPMG India is looking for Executive - Tax IDT to join our dynamic team and embark on a rewarding career journey. Tax Compliance : Ensuring that the company complies with all relevant tax laws, regulations, and reporting requirements at local, state, and federal levels. Tax Planning : Developing and implementing tax strategies to minimize the company's tax liabilities while remaining compliant with tax laws. Tax Reporting : Preparing and filing accurate and timely tax returns, including income tax, sales tax, property tax, and other required tax filings. Tax Analysis : Conducting tax research and analysis to interpret tax laws and regulations, assessing their impact on the company's operations, and advising management accordingly. Audits and Investigations : Collaborating with auditors or tax authorities during tax audits, providing necessary documentation, and ensuring compliance with audit inquiries. Tax Forecasting : Forecasting future tax liabilities based on changes in business operations, regulatory changes, or other factors that may affect tax positions. Tax Strategy Development : Developing tax - efficient structures for business transactions, mergers, acquisitions, and other corporate activities. Documentation and Record - keeping : Maintaining accurate tax records, documentation, and supporting schedules in compliance with legal requirements. Skills and Qualifications : Taxation Knowledge : Strong understanding of tax laws, regulations, and compliance requirements. Analytical Skills : Ability to analyze complex tax issues, interpret tax regulations, and identify opportunities for tax optimization. Attention to Detail : Precision in tax calculations and reporting, ensuring accuracy and compliance. Communication Skills : Clear communication with internal stakeholders, external tax advisors, and government agencies. Problem - solving : Ability to address tax - related challenges and find viable solutions. Adaptability : Being adaptable to changes in tax laws and regulations and assessing their impact on the company's tax positions. Role: Taxation Executive Industry Type: Financial Services Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Accounting & Taxation Education UG: Any Graduate PG: Any Postgraduate Key Skills TradeNetworkingSenior ExecutiveFocusManager Technologyprofessional servicesTaxationinternational clients

Job description Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None . Role: Barista Industry Type: Hotels & Restaurants Department: Food, Beverage & Hospitality Employment Type: Full Time, Permanent Role Category: F&B Service Education UG: Any Graduate PG: Any Postgraduate Key Skills banquetsbhmguest handlingsteward activitiesihmguest relationsqsrsafety trainingbartendingcaptainingbeveragehospitalityroom servicehotel managementwaiter activitiesresortrestaurant management

Job description Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests personal checks and travelers checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None . Role: Guest Service Associate Industry Type: Hotels & Restaurants Department: Food, Beverage & Hospitality Employment Type: Full Time, Permanent Role Category: Front Office & Guest Services Education UG: Any Graduate PG: Any Postgraduate Key Skills HousekeepingSupervisorparkingManager Quality AssuranceAccountingBankingdebitRoomGuest relations

Job description Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests personal checks and travelers checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None . Role: Guest Service Associate Industry Type: Hotels & Restaurants Department: Food, Beverage & Hospitality Employment Type: Full Time, Permanent Role Category: Front Office & Guest Services Education UG: Any Graduate PG: Any Postgraduate Key Skills HousekeepingSupervisorparkingFront officeManager Quality AssuranceAccountingBankingGuest Service AssociatedebitRoom

Job description SUMMARY Job Title: Healthcare Administration Services Representative Location: Airoli, On-site Shift Timing: 5:30 PM - 3:00 AM We are in search of individuals with exceptional communication abilities and the flexibility to work different shifts to become part of our team as Healthcare Administration Services Representatives. As a part of this role, you will have a significant impact on integrating digital advancements into healthcare operations to ensure the provision of efficient and effective services. Responsibilities: Collaborate closely with the Healthcare Management team to supervise the administration of various healthcare facilities Oversee day-to-day operations, department activities, budgeting, research, and quality assurance Manage crucial documentation and resources for global applications Handle electronic submissions, including original application filings and Life Cycle Management submissions Requirements Requirements:: Residency within a 30 km radius from Airoli is mandatory Immediate Joiners Preferred Qualifications: Bachelor's degree (excluding B.Tech/B.E and BSC IT) with a graduation year of 2025 Exceptional verbal and written communication skills Proficiency in MS Office applications (Excel, Word, and PowerPoint) Willingness to work night shifts Benefits Salary: 18700/Month CTC PF ESI BOTH WAY CAB WORK FROM OFFICE Role: Operations - Other Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: B.Tech/B.E. in Any Specialization, Any Graduate, B.Sc in Any Specialization Key Skills bpolife cycle managementhealthcare operationsadministrationhealthcare managementdocumentationverbal communicationexcelms office applicationswritten communicationquality assuranceregulatory affairsnon voicewordpowerpointcommunication skillsms office

Job description Mega Walk- in drive - Hiring for International Voice Process Customer Support (Night Shift) We are seeking a dynamic and customer-focused individuals to join our team as a Customer Support Associate for our International Blended Process. This role involves handling customer interactions through voice and non-voice channels, including calls, emails, and chats, providing excellent service and resolving queries efficiently. Key Responsibilities- read more Key Skills Skills highlighted with ‘‘ are preferred keyskills US ProcessBpo VoiceUs Voice ProcessInternational Voice ProcessInternational BPO Inbound ProcessCustomer ServiceInternational Call CenterCustomer CareInternational VoiceVoice Support

Job description SUMMARY Freelance Opportunities with GIG4U Join the Gig Revolution! Are you a student, gig worker, or someone looking to earn through short - term, flexible jobs? At GIG4U, we bring exciting freelance gigs across cities, giving you the chance to work with leading brands and gain hands - on experience in the retail, events, fieldwork, and services sectors. Who Can Join? Anyone with passion, energy, and a will to earn! Whether you're a college student, in - between jobs, or looking for a flexible income stream GIG4U is for you. Roles You Can Explore Event Promoters & Event Coordinators Retail Store Executives (Part - Time/Full - Time) Field Promoters & Brand Ambassadors Market Survey Executives Background Verification Executives Freelance Stock Audit Support Merchant Onboarding Executives Product Demo & Field Sampling Staff Freelance Delivery Executives & Warehouse Support Why GIG4U? Flexible Schedules Choose when and where you want to work Quick & Transparent Payouts Per Day, Per Hour, Per Task models Easy Onboarding Process Just sign up and get verified Short - Term Projects Ideal for building experience fast Weekly/Task - Based Earnings Starting from 500/day and up to 20,000+/month Work with Top Brands Boost your profile with real - world gigs No Long - Term Commitment Work when you can, skip when you can’t To explore more freelance opportunities, please visit https://gig4u.co/signup - field - workers?From=campaign - alljobs&adid=FieldSP&date=2023 - 07 - 3 Requirements A smartphone with internet access Good communication skills Field roles may require a two - wheeler and local travel Must be punctual, proactive, and customer - friendly Benefits Earnings & Payouts: Minimum Earnings: 16,000/month Maximum Earnings: 20,000/month Weekly payouts are based on performance. Earnings may vary depending on specific city slabs. Role: Business Development Executive (BDE) Industry Type: Retail Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: BD / Pre Sales Education UG: Any Graduate Key Skills freelancingalgorithmsc++socket programmingsalesretailsqljavagitdesign patternslinuxoopsmultithreadingdata structuresfield workipccommunication skillspythoncqtsoftware developmentgdbstlpart timeboostvc++unix

Job description Opening for Customer Service (Inbound Voice Process) Salary upto 18K In-hand depending upon last drawn Shift timing: - 8 AM to 5 PM Working Days: - 5 Week Offs: - 2 Graduate/Undergraduate with minimum 6 months of Customer Service experience is Mandatory FRESHER'S ARE ALSO WELCOME Round of Interviews: - HR Round Operations Hiring Boundries:- 1. Panvel to Chembur 2. Panvel to Thane 3. Ghatkopar to Ambarnath "NO RELOCATION" Interested candidates can share their resume on 8928849384 or anamika@hexaware.com Role: Customer Service Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer ServiceGood English Communication Inbound Voice ProcessBpo Customer ServiceBpo VoiceVoice Process