Job description Skill required: Employee Services - Workday Talent Management Designation: HR Service Delivery New Associate Qualifications:Any Graduation Years of Experience:0 to 1 years About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementDesign, develop, implement and manage business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization. What are we looking for Ability to establish strong client relationshipAbility to handle disputesAbility to manage multiple stakeholdersAbility to meet deadlinesAbility to perform under pressure Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation Role: HR Analyst Industry Type: IT Services & Consulting Department: Human Resources Employment Type: Full Time, Permanent Role Category: HR Operations Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills workdayservice operationstalent managementservice deliveryrecruitment hr generalist activitiesproject managementprogram managementhrsdhuman resource managementhr operationssourcingstaffingtalent acquisitionemployee engagementpayroll
Posted 2 hours ago
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Typically responds within 2 days
Job description Skill required: Talent Acquisition - Onboarding Designation: HR Service Delivery Associate Qualifications:Any Graduation Years of Experience:1 to 3 years About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do The Workforce Administration Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.Candidates with End to End Recruitment experience - Domestic/International MarketAdminister onboarding of new employees including all onboarding activities like orientation registration, completion of background check, creation of SAP record, etc. What are we looking for Education Equivalent Bachelor or GraduateExperience1 - 2 yrs. business experience with similar backgroundKnowledge of MS Office and Excel skills would be a plusGood organizational & prioritisation skills.Analytical and problem solving skills.Multi-cultural awareness.Passion for customer service.Team player. Results & detail-orientedFocus on high data accuracy.Quality driven in communications and all system transactions.Strong written and verbal skills in English Language. Roles and Responsibilities: The Workforce Administration Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.Key ResponsibilitiesRead, understand and analyze client process as per the business rules.Execute the process accurately and timely as a hands-on processor.Escalate issues and seek advice when faced with complex issues/problems.Participate in client conference calls and prepare minutes of meeting. Ensure LWIs are followed and updated regularly and train the team members on process updates.Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Update process metrics on daily basis and maintain MIS.Always demonstrate the highest level of customer service.Pay close attention to detail and follow through to resolve any outstanding issues.Goes beyond immediate requests and activities to ensure both own and related tasks are completed.Ensure and maintain the security and confidentiality of client data.Update client applications accurately and quickly in accordance with the appropriate User Guides.Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & benefits administration Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparentFollow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.Must be able to propose process improvement ideas which can reduce time, improved accuracy or enha
Posted 5 hours ago
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Typically responds within 2 days
Job description Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Delivery Lead Manager Qualifications:Any Graduation Years of Experience:13 to 18 years Language - Ability:English(International) - Advanced About Accenture What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Skill required:Customer Service/Contact center operations in Retail Banking- In this role, you will be responsible for overseeing and managing various retail banking operations, including account opening and maintenance, probate services, and legal order processing. You will ensure compliance with regulatory requirements, streamline processes, and provide excellent customer service. The ideal candidate will have extensive knowledge and hands on experience in managing customer operations in the retail banking space (Front Office and Backoffice operations) for card and payment servicesa transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Plan, deliver and execute project(s) and program(s) Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g. client-site, delivery center) Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s) Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies Manage staffing & peoplePlatform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Customer Service Management Adaptable and flexibleAbility to work well in a teamStrong analytical skillsWritten and verbal communication Process-orientation Client Management Develops and manages key internal/external client relationships. Demonstrates thorough understanding of client relationships/business practices.Evaluates, responds to, and tracks/trends client feedback in areas of responsibility to promote client satisfaction. Demonstrates business and industry acumen to initiate and/or develop client relationships. Performance Management Oversees and promotes consistent application of human resource processes including performance management, career development, salary review, and resource allocation within area of responsibility. Manages team mix to the standard pyramid for type of Client Service Team/Service Delivery Team, headcount, macro resource load balance (rolling 3 months), utilization, overtime etc. and escalate issues when required according to established practices.Customer Care Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual
Posted 1 day ago
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Typically responds within 2 days
Job description Skill required: Employee Services - Workday Talent Management Designation: HR Service Delivery New Associate Qualifications:Any Graduation Years of Experience:0 to 1 years About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementDesign, develop, implement and manage business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization. What are we looking for Ability to establish strong client relationshipAbility to handle disputesAbility to manage multiple stakeholdersAbility to meet deadlinesAbility to perform under pressure Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation Role: HR Analyst Industry Type: IT Services & Consulting Department: Human Resources Employment Type: Full Time, Permanent Role Category: HR Operations Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills workdayservice operationstalent managementservice deliveryrecruitment hr generalist activitiesproject managementprogram managementhrsdhuman resource managementhr operationssourcingstaffingtalent acquisitionemployee engagementpayroll
Posted 1 day ago
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Typically responds within 2 days
Job description Skill required: Employee Services - Workday Talent Management Designation: HR Service Delivery Associate Qualifications:Any Graduation Years of Experience:1 to 3 years About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementDesign, develop, implement and manage business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization. What are we looking for Ability to manage multiple stakeholdersAbility to perform under pressureAgility for quick learningCommitment to qualityCorporate planning & strategic planning Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation Role: HR Analyst Industry Type: IT Services & Consulting Department: Human Resources Employment Type: Full Time, Permanent Role Category: HR Operations Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills workdayservice operationstalent managementservice deliveryrecruitment hr generalist activitiesproject managementprogram managementhrsdhuman resource managementhr operationssourcingstaffingtalent acquisitionemployee engagementpayroll
Posted 1 day ago
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Typically responds within 2 days
Job description Responsibilities:- Issue HR related letters, all joining formalities, maintain employees data checklist. Induction and introduction, Attendance, Leaves, salary and wages coordination with staff Monitoring and Supervision of Housekeeping Any work assigned by the management Reporting to seniors, regarding day to day activities Security Management, Employee Welfare, AMCS Day to Day Admin Activities, Travel Management, Guest Management, Cafeteria / mess Management Vehicle Maintenance, Maintaining general office files,. Supervision of Managing Directors Bungalow related responsibilities Food and Accommodation Facility Available. Desired profile: Strong Analytical skills Good Communication Skills Alert and Attentive and Self-Driven Role: HR Operations - Other Industry Type: Engineering & Construction Department: Human Resources Employment Type: Full Time, Permanent Role Category: HR Operations Education PG: MBA/PGDM in HR/Industrial Relations Key Skills Skills highlighted with ‘‘ are preferred keyskills HR Generalist ActivitiesRecruitment Induction ProgramHuman Resource ManagementJoining FormalitiesAttendance MaintenanceLeave AdministrationAttendance ManagementsalaryExit Formalities
Posted 1 day ago
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Typically responds within 2 days
Job description Skill required: Risk & Compliance - Sarbanes-Oxley Act (SOX) Designation: Risk and Compliance Associate Manager Qualifications:BE/BTech Years of Experience:10 to 14 years About Accenture What would you do "You will be aligned with our Risk and Compliance vertical and help us perform compliance reviews, publish reports with actions and provide closure guidance as needed. We design & recommend effective controls to mitigate risks and help service delivery team prepare for upcoming client / external audits.You will be working as a part of the Risk & compliance team which is responsible for helping clients and organizations identify risks and create mitigation plans.The team will perform risk-based control assessments to determine the design & effectiveness of the internal control structures and operating processes. They execute general control review for Sarbanes Oxley (SOX)/Model Audit Rule (MAR)/Fed Regulatory Reporting (Fed) compliance efforts, including proper identification of key risks & controls that impact the reliability of financial statements & evaluating controls. The team will execute SOX transformation efforts, including review & challenge of control design, testing procedures, enhancement of process narratives & maps & identification of automation opportunity scope. You will have an exciting opportunity to learn about products & services & enhance your knowledge & skillsets as you participate in audit projects across multiple businesses including general Insurance, Life & Retirement, Corporate Functions like Enterprise Risk Management, Finance, Human Resources, Information Technology, Investments, Legal, Compliance, & Regulatory." What are we looking for "The team will perform risk-based control assessments to determine the design & effectiveness of the internal control structures and operating processes. They execute general control review for Sarbanes Oxley (SOX)/Model Audit Rule (MAR)/Fed Regulatory Reporting (Fed) compliance efforts, including proper identification of key risks & controls that impact the reliability of financial statements & evaluating controls. The team will execute SOX transformation efforts, including review & challenge of control design, testing procedures, enhancement of process narratives & maps & identification of automation opportunity scope. You will have an exciting opportunity to learn about products & services & enhance your knowledge & skillsets as you participate in audit projects across multiple businesses including general Insurance, Life & Retirement, Corporate Functions like Enterprise Risk Management, Finance, Human Resources, Information Technology, Investments, Legal, Compliance, & Regulatory.The team will perform risk-based control assessments to determine the design & effectiveness of the internal control structures and operating processes. They execute general control review for Sarbanes Oxley (SOX)/Model Audit Rule (MAR)/Fed Regulatory Reporting (Fed) compliance efforts, including proper identification of key risks & controls that impact the reliability of financial statements & evaluating controls. The team will execute SOX transformation efforts, including review & challenge of control design, testing procedures, enhancement of process narratives & maps & identification of automation opportunity scope. You will have an exciting opportunity to learn about products & services & enhance your knowledge & skillsets as you participate in audit projects across multiple businesses including general Insurance, Life & Retirement, Corporate Functions like Enterprise Risk Management, Finance, Human Resources, Information Technology, Investments, Legal, Compliance, & Regulatory." Roles and Responsibilities: "In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with dir
Posted 1 day ago
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Typically responds within 2 days
Job description Join the group for more updates https://chat.whatsapp.com/GLV91cNxpMP0Mm1C3LO4Gq Graduate with Excellent communication skills required in ENGLISH. WORK FROM OFFICE Job Responsibilities: - 1. Resolve customer complaints via Call. 2. Responding promptly to customer inquiries. 3. Ensure customer satisfaction and provide professional support. 4. Proper resolution to customer Queries. Job Requirements: Flexibility to work in 24/7 environment Excellent Communications skills required in ENGLISH 1 Year experience in BPO Graduation Mandatory Salary: 30,000k ctc 5 Days Working Shift- 9 Hour Rotational AND Afternoon Shifts, For Male 24*7 (Last shift 5 pm to 2 am) for Females DAY SHIFTS ONLY 6 am to 8 pm (Any 9 Hours window) Location: Noida sector 60 Interested candidates can WhatsApp to Schedule their interview on the Below mentioned number HR Vanshika Aggarwal Interview Details: Contact Person: HR Vanshika Aggarwal Contact Number: 9211529334 Timing: Monday to Saturday from 10:00 AM to 3 PM. Address: I Energizer, A-37, GATE NO. 2, Sec- 60, Noida. Near Sector 59 metro station Feel free to refer your friends and share the contact number 9211529334 Role: Customer Retention - Voice / Blended Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Inbound Processinternational bpoinbound customer serviceVoice ProcessInbound Voice Process bpoCustomer ServicecceSolving QueriesOutbound ProcessInboundcustomer supportCSETelecallingDomesticDomestic BPOCustomer CareCustomer HandlingDomestic Process
Posted 1 day ago
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Typically responds within 2 days
Job description Join the group for more updates https://chat.whatsapp.com/GLV91cNxpMP0Mm1C3LO4Gq Graduate with Excellent communication skills required in ENGLISH. WORK FROM OFFICE Job Responsibilities: - 1. Resolve customer complaints via Call. 2. Responding promptly to customer inquiries. 3. Ensure customer satisfaction and provide professional support. 4. Proper resolution to customer Queries. Job Requirements: Flexibility to work in 24/7 environment Excellent Communications skills required in ENGLISH 1 Year experience in BPO Graduation Mandatory Salary: 29300 CTC 25300 IN HAND 5 Days Working Shift- 9 Hour Rotational AND Afternoon Shifts, For Male 24*7 (Last shift 5 pm to 2 am) for Females DAY SHIFTS ONLY 6 am to 8 pm (Any 9 Hours window) Location: Noida sector 60 Interested candidates can WhatsApp to Schedule their interview on the Below mentioned number HR Vanshika Aggarwal Interview Details: Contact Person: HR Vanshika Aggarwal Contact Number: 9211529334 Timing: Monday to Saturday from 10:00 AM to 3 PM. Address: I Energizer, A-37, GATE NO. 2, Sec- 60, Noida. Near Sector 59 metro station Feel free to refer your friends and share the contact number 9211529334 Role: Customer Retention - Voice / Blended Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Inbound Processinternational bpoinbound customer serviceVoice ProcessInbound Voice Process bpoCustomer ServicecceSolving QueriesOutbound ProcessInboundcustomer supportCSETelecallingDomesticDomestic BPOCustomer CareCustomer HandlingDomestic Process
Posted 1 day ago
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Typically responds within 2 days
Job description Graduate with Excellent Communication skills required in ENGLISH. WORK FROM OFFICE Join the Group for more Updates https://chat.whatsapp.com/GLV91cNxpMP0Mm1C3LO4Gq Job Responsibilities: - 1. Resolve customer complaints via Call. 2. Responding promptly to customer inquiries. 3. Ensure customer satisfaction and provide professional support. 4. Proper resolution to customer Queries. Job Requirements: Flexibility to work in 24/7 environment Excellent Communications skills required in ENGLISH 6 Months of experience in BPO Graduation Mandatory Salary: 40K CTC 6 Days Working Shift- 9 Hour Rotational AND Afternoon Shifts, For Male (Last shift till 12am) for Females DAY SHIFTS ONLY 6 am to 8 pm (Any 9 Hours window) Location: Noida Interested candidates can WhatsApp to Schedule their interview on the Below mentioned number HR Vanshika Aggarwal Interview Details: Contact Person: HR Vanshika Aggarwal Contact Number: 9211529334 Timing: Monday to Saturday From 10:00 AM to 3 PM. Address: iEnergizer, A-37, GATE NO. 2, Sec- 60, Noida.Near Sector 59 metro station Feel free to refer your friends and share the contact number 9211529334 Role: Customer Retention - Voice / Blended Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Voice ProcessBpo VoiceDomestic BPO CcaInbound ProcessCceInbound CallsVoice SupportInbound Voice ProcessCustomer SupportDomestic Voice ProcessCSEDomestic VoiceCustomer CareDomestic CallingFresher Hiring
Posted 1 day ago
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Typically responds within 2 days