Job description Key Responsibilities: 1. Model Development and Deployment: Design, develop, and deploy generative AI models using cutting-edge techniques and frameworks. Utilize tools like LangChain, LangGraph, LangSmith to enhance model functionality and performance. Build models on complex RAG Architecture & should be able to incorporate AI security by design. 2. Agentic AI and Intelligent Systems: Develop and integrate intelligent agents and agentic AI systems to automate and optimize processes. Collaborate with cross-functional teams to implement agent-based solutions in various applications. 3. Research and Innovation: Stay updated with the latest advancements in AI and machine learning. Experiment with new algorithms and methodologies to improve existing models and systems. 4. Collaboration and Technical Leadership: Work closely with data scientists, software engineers, and product managers to ensure AI solutions meet business needs. Provide technical guidance and mentorship to junior team members. 5. Performance Optimization and Scalability: Optimize models for efficiency, scalability, and robustness in production environments. Monitor and evaluate system performance, implementing improvements as necessary. 6. Documentation and Knowledge Sharing: Document model architectures, processes, and key findings. Share insights and advancements with the team and stakeholders. Qualifications: Bachelors or Masters degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. Proven experience in developing and deploying generative AI models and machine learning systems. Proficiency in programming languages such as Python, with expertise in frameworks like TensorFlow, PyTorch, or Keras. In-depth knowledge of LangChain, Langraph, LangSmith, Agents, Agentic AI, and MCP. Experience with cloud platforms (e.g., AWS, Google Cloud, Azure) and containerization technologies (e.g., Docker, Kubernetes). Strong analytical and problem-solving skills. Excellent communication skills and ability to work collaboratively in a tea Mandatory Skills: Generative AI.Experience3-5 Years. Role: Data Platform Engineer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Generative AI Agentic AIPyTorchLangChainAgentsLangSmithLangraphTensorFlow

Job description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Institutional_Finance_Buy_Side_Others. Role: Teaching & Training - Other Industry Type: IT Services & Consulting Department: Teaching & Training Employment Type: Full Time, Permanent Role Category: Teaching & Training - Other Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills product training process trainingtechnical trainingcustomer servicetraining management

Job description Role Purpose Managing Consultants are expected to sell and manage the delivery of complex consulting propositions within their area of expertise, driving measurable value for clients. They will also be responsible for leading development of consulting solutions and providing support to practice growth and development. This role is engaged in developing strong client relationships and managing large engagements, accounts (single/multiple) or designing and leading large and complex consulting programs for customers. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations The Managing Consultant must achieve high personal billability. Do 1. Consulting Execution Achieves utilisation target,. An Ambassador for Wipro tenets and values Account focused and effective as a leader in the business. Program Manager or equivalent and manages teams of consultants/work streams/projects/programs Client focused and tenacious in approach to solving client issues and achieving clients objectives. Demonstrates the experience of a well rounded consultant. Flexible in approach and ability to coordinate resources with expertise in various areas Responsible for budgets and assuring quality of deliverables Seen as a trusted advisor to senior clients and secures great feedback from client executives and sponsors Decisive and directive delivery focus with a can do attitude, demonstrates both hard and soft skills Coaches, mentors and motivates team and client staff, builds trust and confidence through focus on quality and delivery 2. Business development Ensures high levels of individual and team utilization in line with the levels expected as part of the goal setting process. Manages a personal sales pipeline to support revenue targets (personal and practice) Manages a revenue target as agreed with manager. Sells laterally and vertically to a number of clients. Regularly identifies leads and converts them into opportunities and proposals Has an effective network of client contacts at executive buying level. Leads sales activities and meetings Leads marketing and prospecting activities to populate the sales funnel Closes new projects and/or project extensions with minimal partner support Proactively seeks opportunities to develop revenue in existing and new areas Drives proposal creation and presales activities for the engagement/new accounts by leveraging Wipros global footprint and end to end consulting capability 3. Thought Leadership Recognised as an industry thought leader and ensures thought leadership is shared with GCG/Wipro is one of the various channels. Leads assignment team thought leadership Ensures case studies and track records are utilized across Wipro in sales efforts. Presents Wipro thought leadership at external industry forums and sales campaigns and demonstrates the monetization of own thought leadership through pipeline building Mandatory Skills: Business Dynamics Consulting. Role: Operations Consultant Industry Type: IT Services & Consulting Department: Consulting Employment Type: Full Time, Permanent Role Category: Other Consulting Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Business Dynamics Consulting marketingsales campaignsBusiness developmentConsulting Executionsales

Job description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed. Role: Teaching & Training - Other Industry Type: IT Services & Consulting Department: Teaching & Training Employment Type: Full Time, Permanent Role Category: Teaching & Training - Other Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills technical support product supportcustomer serviceclient interactiontroubleshootingoperational excellence

Job description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreement Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Anaplan. Experience: 5-8 Years. Role: Technical Lead Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills technical leadership technical escalationsAnaplantroubleshootingoperational excellence

Job description Project Role :Quality Engineering Lead (Test Lead) Project Role Description :Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Applies business and functional knowledge to develop end-to-end testing strategies through the use of quality processes and methodologies. Applies testing methodologies, principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolution. Must have skills :Micro Focus LoadRunner Good to have skills :NAMinimum 3 year(s) of experience is required Educational Qualification :15 years full time education Summary:As a Quality Engineering Lead, you will oversee a dedicated team of quality engineers, guiding them through the intricacies of multi-disciplinary team planning and ecosystem integration. Your typical day will involve collaborating with various stakeholders to enhance delivery efficiency and ensure high-quality outcomes throughout the application lifecycle. You will leverage your expertise to craft comprehensive testing strategies, applying established quality processes and methodologies to achieve optimal results. Additionally, you will focus on defining and implementing key metrics that will help manage and evaluate the testing process, including test execution and defect resolution, ensuring that quality remains at the forefront of all initiatives. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate knowledge sharing sessions to enhance team capabilities and foster a culture of continuous improvement.- Develop and maintain comprehensive documentation of testing processes and methodologies to ensure consistency and clarity across the team. Professional & Technical Skills: - Must To Have Skills: Proficiency in Micro Focus LoadRunner.- Strong understanding of performance testing principles and methodologies.- Experience with test automation frameworks and tools.- Ability to analyze and interpret performance test results to provide actionable insights.- Familiarity with Agile methodologies and their application in quality engineering. Additional Information:- The candidate should have minimum 3 years of experience in Micro Focus LoadRunner.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education Role: Test Architect Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Quality Assurance and Testing Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills performance testingtest executiontest engineeringagileagile methodology software testingregression testingautomation testingmanual testingtest casessmoke testingfunctional testingseleniumblack box testingtestngapi testing

Job description Project Role :Application Developer Project Role Description :Design, build and configure applications to meet business process and application requirements. Must have skills :Salesforce Experience Cloud Good to have skills :NAMinimum 5 year(s) of experience is required Educational Qualification :15 years full time education Summary:As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing innovative solutions, and ensuring that applications are aligned with business objectives. You will engage in problem-solving activities, participate in team meetings, and contribute to the overall success of projects by leveraging your expertise in application development. Roles & Responsibilities:Understanding of Salesforce products - Knowledge, Experience Cloud, Salesforce CMS, Accenture Portal Framework (custom, like adobe) - in the context of People & Culture (P&C), Ability to take requirement and translate to solution Expertise in APEX, LWC, Admin configuration, flow creation, understanding of flowsMaintain health and operational integrity of solutionsBuild positive relationships with vendors, Technology, PC&C, and O&A colleaguesManage a prioritised backlog of changes, focusing on maintenance and fixesResearch and resolve process and technical problems, recommend solutionsCollaborate with stakeholders, especially the Content COE, and TechnologyPlan, cost, and implement continuous improvements to solutionsDevelop and implement plans for design, requirements gathering, configuration, testing, and deployment of changesFacilitate design sessions, lead configuration, coordinate testing, and execute cutoverEvaluate, communicate, and coordinate functional and technical impacts of decisionsMaintain all operational and technical documentation Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Experience Cloud.- Strong understanding of application development methodologies.- Experience with integration of Salesforce with other platforms.- Ability to troubleshoot and resolve application issues efficiently.- Familiarity with user experience design principles. Additional Information:- The candidate should have minimum 5 years of experience in Salesforce Experience Cloud.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education Role: Back End Developer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills cmsdevelopment methodologiesapplication developmentapexsalesforce c#restcsscsoftware testingweb servicesjsphibernatejquerysqlmicroservicesspringspring bootangularjavaasp.nethtmldesign principlestechnical documentation

Job description Project Role :Application Developer Project Role Description :Design, build and configure applications to meet business process and application requirements. Must have skills :Ab Initio Good to have skills :NAMinimum 3 year(s) of experience is required Educational Qualification :15 years full time education Summary:As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications function seamlessly within the business environment. You will also engage in problem-solving discussions and contribute innovative ideas to enhance application performance and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in code reviews to ensure quality and adherence to best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Ab Initio.- Good To Have Skills: Experience with ETL processes and data integration.- Strong understanding of application development methodologies.- Familiarity with database management systems and SQL.- Experience in troubleshooting and debugging applications. Additional Information:- The candidate should have minimum 3 years of experience in Ab Initio.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education Role: Data warehouse Developer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: DBA / Data warehousing Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills ab initiosqletldevelopment methodologiesapplication development cssjspado.netdbmshibernatejquerymicroservicesplsqlspringdatabase managementjavaasp.netdebuggingcode reviewhtmlc#pythoncsql servertroubleshootingdata integration

Job description Skill required: Voice - Customer Service Designation: Customer Service Associate Qualifications:Any Graduation Years of Experience:1 to 3 years About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Good Communication - willing to work in night shift - voice role Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation Role: Customer Service Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills service operationsinternational bpocustomer servicecustomer supportvoice process non voice processchat processcustomer careus processinternational processinbound processvoice supportemail supportsemi voicecustomer handling

Job description Skill required: Voice - Service Desk Voice Support Designation: Customer Service Associate Qualifications:Any Graduation Years of Experience:1 to 3 years About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Provide high quality Tier 1 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chatsFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsStrive and achieve SLA target and business outcome indicators defined by the clientLooking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Provide recruitment and onboarding support to new employeesUpdating personal records (Address, Name, emergency contact details) of the employeesHelping employees process their timesheets, updating payroll records and answering paystub related questions thus ensuring that employees are compensated correctly and on time.Helping employees obtain their verification of employmentHelping hiring managers in the recruitment processManage employee grievance queriesAdminister or change benefits, health plans, retirement plans, etc. Prior international BPO work experience preferredFreshers acceptableNon-BPO work experience would be irrelevantAbility to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet ExplorerGood technical aptitude with an ability to learn quicklyExcellent verbal and written communication skillsTyping speed 50 words per minute Roles and Responsibilities: Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing toolWalk customers/ Provide navigational support on self service portalEnsure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in line with targetsContribute to the team through open and regular communication with peers / supervisorsAdhere to all company or departmental policies and procedures (personnel and operational)Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processMaintain regular and punctual attendance in line with company policies and proceduresMinimise customer complaints and escalations by providing exceptional service and call control Qualification Any Graduation Role: Customer Service Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills customer servicemicrosoft office s