Job description Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Digital Marketing. Role: Digital Marketing - Other Industry Type: IT Services & Consulting Department: Marketing & Communication Employment Type: Full Time, Permanent Role Category: Digital Marketing Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Digital Marketing Team ManagementStakeholder InteractionPerformance ManagementMarketingStakeholder Management

Job description Role Purpose The purpose of this role is to help build pipeline by effectively understanding client requirements and liaising with internal functions/stakeholders to prepare a winning solution by leveraging the capabilities within D&OP for the client. Do Prepare a winning solution for the fulfill the requirements of the client Requirement Understanding, Data Gathering & Solution Design Engage with the customers, understand and interpret their needs correctly, and churn out a proposal with a solution that is aligned with the customers' demands/requirements Engage with clients or sales team to understand the purpose of the proposal, the requirements and expectations of the client Lead and prepare the RFP/RFI/RFQ responses and presentations. Write, edit and finalize each section of a proposal, ensuring the content matches the RFP Ensure RFP instructions pertaining to format, fonts, page limits, etc. are being followed along with internal branding guidelines Performs final electronic layout and formatting as well as production of hard copies as required Follow up with sales team post submission of RFP response Co-ordination and Support to Internal Teams Coordinates with partners to request and collect relevant data and inputs or other narratives to respond to proposal requirements Work with sales team proactively and provide support for 2nd and 3rd level customer meetings. Prepare a list of questions and of information/material needed to create the proposal Include standard or approved proposal language for legal sections according to company policy Write the proposal and/or coordinate with team members to ensure each section is written in a consistent format and completed according to the RFP instructions Work with internal marketing team and external vendors for the purpose of proposal creation Support the marketing team and create specific client dockets, collaterals, mailers etc. Support the demand generating team of the marketing department by providing them lists of the accounts, stakeholders etc. that can be targeted Effective Project Management Effectively and efficiently plan, organize, lead and control the delivery of the final solution/proposal/document Prepare a work plan that lists the tasks required to create the proposal, such as design, writing, editing, review and production Uses strong interpersonal, organizational, and time management skills to juggle multiple tasks with differing deadlines to consistently produce the document Collaborate and influence internal key stakeholders to get relevant data within the specified timeline to ensure relevant data in plugged into the solution Ensure promptness and compliance of proposals by creating and managing proposal calendars, compliance checklists, compliance matrices, trackers, etc. Oversees collection and completion of all proposal components (technical, cost, management, annexes) working in collaboration with internal teams, as well as partners. Follow up with relevant stakeholders/teams to get feedback and revisions and ensure that the proposal development stays on schedule. Update the sales team and other stakeholders on a regular basis on the progress of the proposal Stakeholder Interaction & Management Work with internal teams and get relevant data/inputs for preparing documents such as RFP responses, capability demonstrations, client presentations and collaterals, participating in the customer calls to sell solutions etc. Collaborate with relevant stakeholders/teams to get feedback and make revisions to ensure that the proposal stays relevant to the needs throughout various proposal stages Ensures communication among all parties throughout the proposal process Identifies bottlenecks in the process escalating accordingly to higher level, as necessary, to ensure timetable and deliverables remain on track Reach out to the below mentioned internal teams during proposal creation: Deliver No. Performance Parameter Measure 1.Process & Performance Zero non-conformance on timelines with respect to the client/ stakeholder requirements %Winning solut

Job description Opportunity for Ansible Automation Developer Automation is the creation and application of technologies to produce and deliver services with minimal human intervention. The implementation of automation technologies, techniques and processes improve the efficiency, reliability, and/or speed of many tasks that were previously performed by humans. We are from central Infrastructure automation where working on various technology to automation data center. We are looking energetic and innovative personality to be part of this group to perform below roles and responsibility. Roles & Responsibilities 1. Ability to Research, develop and use appropriate ansible libraries and guide team member to do the same 2. Good communication skills 3. Sound exceptions handling skills 4. Ability to own assigned ansible requirement for implementation, administration and playbook development. 5. Able to own entire module for requirements collection, design, divide development tasks and get the module developed and ready for use 6. Understand and remediate the complex IT problems Skills required: 1. 6-8 years of IT Experience 2. Programming skill in Python/Java/Node JS 3. Minimum 3 years of experience and strong command in Ansible. 4. Strong experience in Ansible Engine and Ansible-Tower/AWX infrastructure. 5. Expert level of Linux, UNIX , Windows system administration and Some level of Network administration. 6. Implementation and maintenance of complex Ansible engine/Ansible tower infrastructure with proven expert level support. 7. Hands-on experience on developing Ansible playbooks, collections, roles, modules and plugins 8. Good knowledge on Python Language and experience in Scripting like PowerShell, YAML and shell 9. Ability to identify the IT ops difficulties and provide automated solution. 10. Knowledge of Restful and SOAP APIs 11. Knowledge on SCM tools 12. Any devops or Ansible certification is added Value Band : B2/B3 Do 1. Instrumental in understanding the software requirements and design of the product Analyze and understand the current technology architecture, system interdependencies and application stacks Formulate project plans by working with project management and outlining steps required to develop project and submit project plans to project management for approval Understand current operating procedures by consulting with users/partners/clients and reviewing project objectives on regular basis Contribute to the automation roadmap design and testing process improvements by researching on automation architectures and developing new automation solutions Improve and maintain the automation framework to be used horizontally across our technology stacks as well as build out reusable libraries across our business line verticals 2. Design and execute software developing and reporting Ensure the environment is ready for the execution process designing, test plans, developing test cases/scenarios/usage cases and executing these cases Development of technical specifications and plans and resolution of complex technical design issues Participate and conduct design activities with the development team relating to testing of the automation processes for both functional and non-functional requirements Implement, track, and report key metrics to assure full coverage of functional and non-functional requirements through automation Eliminates errors by owning the testing and validations of codes Track problems, resolutions, and bug fixes throughout the project and create a comprehensive database of defects and successful mitigation techniques Provide resolutions to problems by taking the initiative to use all available resources for research Design and implement automated testing tools when possible, and update tools as needed to ensure efficiency and accuracy Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Develop programs that run efficiently and adhere to WIPRO standards by using similar logic from existing applications, disc

Job description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Windows and Vmware Implementation. Role: System Administrator / Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Windows Implementation configuring softwareconfiguring hardwareroot cause analysisVmware Implementation

Job description Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally NoPerformance ParameterMeasure 1 Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros 2 Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score Mandatory Skills: ETL Testing. Role: Manual Test Engineer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Quality Assurance and Testing Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills ETL Testing Test Engineeringautomation frameworktesting life cycleuser acceptance testingtest casestest planning

Job description Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally NoPerformance ParameterMeasure 1 Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros 2 Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score Mandatory Skills: SDET. Role: Manual Test Engineer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Quality Assurance and Testing Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills SDET Test Engineeringautomation frameworktesting life cycleuser acceptance testingtest casestest planning

Job description Role Purpose The purpose of the role is to design, program, simulate and test the automation product or process to achieve the efficiency and effectiveness required. Do 1. Instrumental in understanding the software requirements and design of the product Analyze and understand the current technology architecture, system interdependencies and application stacks Formulate project plans by working with project management and outlining steps required to develop project and submit project plans to project management for approval Understand current operating procedures by consulting with users/partners/clients and reviewing project objectives on regular basis Contribute to the automation roadmap design and testing process improvements by researching on automation architectures and developing new automation solutions Improve and maintain the automation framework to be used horizontally across our technology stacks as well as build out reusable libraries across our business line verticals 2. Design and execute software developing and reporting Ensure the environment is ready for the execution process designing, test plans, developing test cases/scenarios/usage cases and executing these cases Development of technical specifications and plans and resolution of complex technical design issues Participate and conduct design activities with the development team relating to testing of the automation processes for both functional and non-functional requirements Implement, track, and report key metrics to assure full coverage of functional and non-functional requirements through automation Eliminates errors by owning the testing and validations of codes Track problems, resolutions, and bug fixes throughout the project and create a comprehensive database of defects and successful mitigation techniques Provide resolutions to problems by taking the initiative to use all available resources for research Design and implement automated testing tools when possible, and update tools as needed to ensure efficiency and accuracy Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Develop programs that run efficiently and adhere to WIPRO standards by using similar logic from existing applications, discussing best practices with team members, referencing text books and training manuals, documenting the code and by using accepted design patterns 3. Ensuring smooth flow of communication with customer & internal stakeholders Work with Agile delivery teams to understand product vision and product backlogs; develop robust, scalable, and high quality test automation tests for functional, regression and performance testing Assist in creating acceptance criteria for user stories and generate a test automation backlog Collaborate with Development team to create/improve continuous deployment practices by developing strategies, formalizing processes and providing tools Work closely with business Subject Matter Experts to understand requirements for automation, then designs, builds and deploys the application using automations tools Ensure long term maintainability of the system by documenting projects according to WIPRO guidelines Ensure quality of communication by being clear and effective with test personnel, users, developers, and clients to facilitate quick resolution of problems and accurate documentation of successes Provide assistance to testers and supports personnel as needed to determine system problems Ability to perform backend/database programming for key projects. Stay up-to-date on industry standards and incorporate them appropriately. Design and implement automated testing tools when possible, and update tools as needed to ensure efficiency and accuracya Display No.Performance ParameterMeasure1.AutomationQuality of design/ adherence to design Adherence to project plan Issue resolution and client escalation management Zero disruption/ error in deployment EWS on risks and deployment of mitigation measures2.DocumentationComplete d

Job description Role Purpose The purpose of this role is to perform the development of VLSI system by defining the various functionalities, architecture, layout and implementation for a client Do 1. Conduct verification of the module/ IP functionality and provide customer support a. Understand the architecture of the module or the IP and create verification environment and the development plan as per Universal Verification Methodology b. Create test bench development and test case coding of the one or multiple module c. Write the codes or check the code as required d. Execute the test cases and debug the test cases if required e. Conduct functional coverage analysis and document the test cases including failures and debugging procedures on SharePoint/ JIRA or any other platform as directed f. Test the entire IP functionality under regression testing and complete the documentation to publish to client g. Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency h. Write scripts for the IP i. Comply with project plans and industry standards 2. Ensure reporting & documentation for the client a. Ensure weekly, monthly status reports for the clients as per requirements b. Maintain documents and create a repository of all design changes, recommendations etc c. Maintain time-sheets for the clients d. Providing written knowledge transfer/ history of the project Deliver No.Performance ParameterMeasure 1. Verification Timeliness Quality of Code/ Number of defects Customer responsiveness Project documentation (scripts, test cases etc) 2. Self-development Skill test for next level clearance on Trend Nxt Mandatory Skills: Semiconductor Integration. Role: Hardware and Networks - Other Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: Hardware and Networks - Other Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills VLSISemiconductor Integration regression testingSharePointJIRAUniversal Verification Methodology

Job description Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a clients service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Role: Switching / Router Engineering Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: Telecom Education UG: Any Graduate PG

Job description Additional Career Level Description: Knowledge and application: Work is reviewed periodically based on a set of defined procedures or precedence. Normally receives general instruction on work and new assignments. Learns to use professional concepts. Problem solving: Applies knowledge and basic problem-solving techniques to define and resolve problems. Works on problems of limited scope. Interaction: Exchanges standard/basic information with colleagues and immediate line manager/team leader. Develops stable working relationships internally. Accountability: Determines a course of action based on guidelines and standard practices and procedures. Workplace type: On-site Working Role: Embedded Systems Engineer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills team leading Professional DevelopmentTeam InteractionOperational Support