Job description About Codvo.ai: Codvo.ai is a human-centric AI company solving complex enterprise problems through cutting-edge solutions in Generative AI, Data & Analytics, and Cloud Engineering . We work with Fortune 500 clients across mortgage, retail, oil & gas, and other industries to transform operations, decision-making, and customer experiences. What Youll Do (Key Responsibilities): Lead Customer Success & Support: Develop and execute a comprehensive customer success strategy. Oversee and directly manage all aspects of customer support for our generative AI product suite, ensuring timely and effective resolution of inquiries and issues. Strategic Customer Onboarding & Integration: Guide new customers through a seamless onboarding process, ensuring successful integration and adoption of our pulse mobile app, knowledge space APIs, and intelligent AI agents into their existing workflows and systems. Proactive Relationship Management: Build and nurture strong, long-lasting relationships with key customer stakeholders, acting as their trusted advisor and primary point of contact. Understand their business goals and ensure our products are delivering tangible value. Drive Product Adoption & Value Realization: Proactively monitor customer health, identify opportunities for deeper engagement, and drive adoption of advanced features. Develop resources, best practices, and conduct training sessions to help customers maximize their ROI. Technical Guidance & Problem Solving: Provide expert-level support for our technically sophisticated products. Troubleshoot issues related to API integrations, mobile app functionality, and AI agent performance, collaborating closely with engineering and product teams for resolution. Manage Product Updates & Communication: Effectively communicate product updates, new features, and maintenance schedules to customers, ensuring they understand the benefits and any necessary actions. Manage customer expectations and feedback related to these updates. Voice of the Customer: Act as the internal voice of the customer, gathering feedback, insights, and pain points to inform product development, sales, and marketing strategies. Develop & Maintain Knowledge Base: Create and maintain comprehensive documentation, FAQs, and support materials for both internal and external use. Performance Tracking & Reporting: Define, track, and report on key customer success metrics (e.g., adoption rates, customer satisfaction, churn, expansion opportunities). Who You Are (Required Qualifications & Skills): Bachelors degree in Computer Science, Engineering, Business, or a related field. 5+ years of experience in a Customer Success, Technical Account Management, or senior Customer Support role, preferably within a SaaS or AI product company. Proven experience supporting and managing customers using complex technical products, including APIs and mobile applications. Strong understanding of AI concepts; specific experience with generative AI, LLMs, or related technologies is highly desirable. Excellent communication, interpersonal, and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. Demonstrated ability to build strong relationships with customers and act as a trusted advisor. Proactive problem-solver with strong analytical skills and a data-driven approach to customer success. Experience in developing and implementing customer support processes and best practices. Ability to work independently and manage multiple priorities in a fast-paced, evolving startup environment. Empathy for customer challenges and a genuine passion for helping them succeed. Bonus Points (Desired Qualifications & Skills): Direct experience with generative AI products or platforms. Experience in a leadership or team lead capacity within a customer support or success function. Familiarity with CRM software (e.g., HubSpot) and customer success platforms (e.g., Gainsight, ChurnZero). Experience in creating technical documentation or training materials. Understanding of software

Job description Clinical Director What you will be doing: The Clinical Director for the Surgical service line will be primarily responsible for managing and collaborating with a multidisciplinary team to design and launch purchasing contracts for medical and surgical products and services. This role has leadership responsibility for the team creating and managing contracts resulting in the highest quality at the lowest cost for the members. The role includes evaluating relevant products and services, providing clinical input on product attributes and functionality, and developing short- and long-term contracting strategies resulting in revenue growth and member savings. Responsibilities also include: Ensuring the long-term clinical viability and competitiveness of the Surgical contract portfolio. To ensure best in class standards and supply resiliency, candidate needs professional network and market knowledge to anticipate trends, capture emerging markets and recruit supplier partners. Leading the activities of the Surgical member advisory committee to encourage a peer-to-peer network and voice of customer critical to building a market leading contract portfolio. Managing the contracting team to achieve on-time completion of respective sourcing work, service line growth and member value and satisfaction. Performing data cleansing and cross-referencing of products for market basket financial analysis and/or creating scenarios for capital comparisons. Recommending educational opportunities and joint projects for members and field to improve contract compliance and clinical and operational success. Supporting members and field force in clinical questions, supply alternatives, problem solving and best practices. Creating and implementing strategies to create revenue growth and value to Premier members and suppliers. Oversight of portfolio revenue forecasting and critical contract negotiations and management of direct reports responsible for contract management and negotiations. Other duties as assigned. Key Responsibilities I Responsibility #1- 15% Product Research and Evaluation Provide clinical analysis and evaluation of assigned product categories for souricng process. Research medical products for new innovations, interface with suppliers to access product pipeline. Consolidate and present information on products and categories for internal and committee use during the sourcing cycle, including kick-off, mid-process and award. Create portfolio recommendations, content and present to committees for award selection. Conduct assigned sourcing tasks and perform administrative duties via the sourcing platform. Responsibility #2 - 20% Member Committee Leadership Act as leader and liaison to member advisory committee. Create and distribute committee meeting materials including agendas, meeting minutes, presentations and other deliverables. Participate in annual recruiting and onboarding of new committee members. Design and facilitate face-to-face committee meetings. Responsibility #3 - 15% Project Management Accountable to meet timelines for category completion based on the bid calendar for their clinical area. Develop and monitor project work plans and resolve day-to-day issues in the service line categories. Standardize the processes and the deliverables of their clinical product area for use by Negotiation team, the clinical committees, contract promotion team for product launch, and our field force. Maintains solid working relationships and coordination between team members. Responsibility #4 - 15% Portfolio Growth Interface with suppliers, members, Premier field force and third party relationships to enhance and ensure viability and competitiveness of Premier portfolio. Enhance portfolio via addition of new categories and suppliers. Engage membership in migrating from off-contract to on-contract suppliers. Responsibility #5 - 10% Cross-Referencing and Data Cleansing Perform cross-referencing of products for market basket analysis and/or create scenarios for capital comparisons. Ensure products are categorized correctly

Job description Logiology Solutions Pvt. Ltd. is looking for Software Support Executive to join our dynamic team and embark on a rewarding career journey. Job Description:As a Software Support Executive, your role is to provide technical support and assistance to customers using software applications You will be responsible for troubleshooting issues, resolving customer inquiries, and ensuring customer satisfaction Here are the key responsibilities and tasks typically associated with the position of a Software Support Executive:Customer Support: Provide prompt and professional technical support to customers via various channels, such as phone, email, or chat Respond to customer inquiries, troubleshoot software issues, and guide customers through problem resolution steps Issue Troubleshooting: Analyze and diagnose software issues reported by customers Utilize your technical expertise and knowledge of the software application to identify the root cause of problems Provide step-by-step instructions or guidance to customers to resolve issues effectively Issue Resolution: Resolve customer issues by providing workarounds, patches, or updates as necessary Collaborate with internal teams, such as developers or quality assurance, to escalate and resolve complex or recurring issues Ensure timely and satisfactory resolution of customer problems Documentation and Knowledge Base: Maintain accurate and up-to-date records of customer interactions, inquiries, and solutions provided Contribute to the development and maintenance of a knowledge base or support documentation to improve efficiency and facilitate self-service resolution for customers Product Training and Onboarding: Conduct product training sessions for new customers to ensure a smooth onboarding process Provide guidance on software features, functionality, and best practices Address any questions or concerns raised by customers during the onboarding phase Software Updates and Releases: Assist customers in updating their software applications to the latest versions or applying patches and hotfixes Communicate software updates, new features, and enhancements to customers, ensuring they are aware of the benefits and any necessary actions to be taken Customer Relationship Management: Build and maintain strong relationships with customers by providing exceptional support and demonstrating a customer-centric approach Understand customer needs, expectations, and pain points, and provide feedback to internal teams for continuous product improvement Escalation Management: Escalate complex or critical customer issues to appropriate internal teams for further investigation and resolution Ensure proper documentation and communication of escalated cases to both customers and internal stakeholders Quality Assurance: Conduct quality checks and follow established procedures to ensure the accuracy and effectiveness of support provided Participate in quality improvement initiatives and contribute to the enhancement of support processes and procedures Role: IT Support - Other Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Support Education UG: Any Graduate PG: Any Postgraduate Key Skills non voice processhardware supportproduct servicenetworkingcustomer supportsoftware troubleshootingtechnical supportsoftware implementationapplication supportinstallationsoftware supportdesktop supporttroubleshootingcrm

Job description myG is looking for ASST BUSINESS MANAGER to join our dynamic team and embark on a rewarding career journey. A Business Manager is responsible for overseeing the day-to-day operations of a company or organization Their main objective is to ensure that the business runs smoothly, achieves its goals and meets its financial targets Here is a list of key responsibilities for a Business Manager:1 Develop and implement business strategies: The Business Manager will work with the management team to develop and implement effective strategies that align with the organization's goals and objectives 2 Operations management: The Business Manager is responsible for ensuring that all operations are running smoothly and efficiently, including production, distribution, and customer service 3 Human resources management: This includes recruiting, training and managing staff, as well as creating a positive workplace culture 4 Risk management: The Business Manager must identify potential risks to the business and develop strategies to mitigate these risks 5 Customer relationship management: The Business Manager is responsible for maintaining strong relationships with customers and ensuring customer satisfaction 6 Market analysis: The Business Manager must stay up-to-date with industry trends and market conditions to make informed decisions about the business 7 Negotiations: The Business Manager may be required to negotiate contracts, prices and deals with suppliers, partners and customers The ideal candidate for a Business Manager position should have excellent leadership and organizational skills and relevant experience in business management Role: Key Account Manager Industry Type: Retail Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Enterprise & B2B Sales Education UG: Any Graduate PG: Any Postgraduate Key Skills customer relationshipteam managementbusiness managementchannel salescustomer servicebusiness developmentdistributionmarket analysissalesmarketingcustomer satisfactionrelationship managementkey account managementleadershipnegotiation

Job description As a Therapy Business Manager you will be responsible for developing and implementing all sales strategies in the assigned market. Further you will drive primary and secondary sales, ensure brand presence in the assigned market and manage the distributor network to achieve desired sales/business objectives. Roles and Responsibilities in detail Business generation & development: Achieve monthly, quarterly, half yearly and yearly sales target by promoting company s product ethically to customers as per the business plan Having science-based discussion with doctors and chemists for promotion of product in clinic and at chemist place Organizing Camps (CME) as per the division strategy and customer needs To plan and conduct merchandising and sampling activity as per Division strategy. Facilitate the process of successful new product / products launch in the territory by undertaking correct identification and targeting customers for the new product, meet them at pre-determined intervals, effective in clinic / trade promotion and share feedback with the company Execute the customer management plan to ensure that all the customers are covered as per the plan and meet minimum KPIs as follows: a. 100% coverage of Doctors. b. Customer Call average as per the customer management plan of the division / therapy. c. Market intelligence collection, retailer level inventory management calls as per the product profile and marketing strategy of the therapy / division. Prescription audit for Abbott brands and other competitors brands To create and update customer list having specified number of doctors / chemist (Trade) as per the therapy / product requirement and maintain the same in physical / electronic format. Identifying potential town and appointing distributor and customers (trade) in line with business philosophy Brand Management: Ensuring the visibility of Abbott brands on retailers outlet as a part of brand promotion strategy To carry out activities across trade and clinics for brand visibility To plan and attend Retail meets, Market Blitz etc. for sales growth Generate POBs for Abbott brands as per the business plan Recommend appointment of a party as a distributor after evaluating its commercial standing, credit worthiness and personal assets. Ensure that stock and sales statements have been sent by the distributors on due dates Ensure that the claims of the distributors are settled by company within specified time limits You are manager of the company in your territory and will be authorized to build company s reputation in your territory. You will be responsible for practicing and leading other junior team members of the company by setting personal example of excellence in: 1. Lead and execute strict adherence to Abbott Code of Business conduct 2. Set examples on implementation of the code of business conduct, FCPA , Pharmacovigilance to ensure compliance 3. Conformation to all financial and administration systems, compliance to statutory and regulatory norms of the company and laws of the land 4. Demonstrate and promote professional behavior in line with Abbott Values of Pioneering, Achieving, Caring and Enduring 5. Ensure high level of customer service and manage any difficult customer situations. 6. Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections 7. Ensure transactions and orders are processed with a high level of accuracy and commitment in order to satisfy customer needs 8. Manage attrition of customer and resource bases 9. Division and business strategy will be shared with you on time to time base which you will have to execute to the fullest 10. To attend and participate in Strategy meetings, briefing sessions, doctors meets, workshops, training programmes and any other programmes undertaken by the company to equip you or activities for performance of your job or promote the sales of product of the company or to improve company image. 11. Ensure adherence to EHS policies, procedures, rules and regulations. Attend all required EHS traini

Job description Role Title: AnalystTeam: AI DeliveryLocation: Gurgaon Reports To: Manager - AI Delivery What You ll do:1. Adverse Event (AE) Extraction & Analysis Lead and help improve how we find and extract AE data using rules and AI. Check AE data carefully to make sure it s accurate, relevant, and follows rules like DORA. Work with data teams to keep making the AE system better using feedback and verified data. Look at AI results to find mistakes and suggest fixes. Create and manage lists and categories to help the system recognize and organize AE information. Learn and document the rules for reporting AEs to stay compliant.2. Contract Intelligence & Domain Understanding Review contracts to find important details using AI tools and manual checks. Use your knowledge of legal language to help improve contract data extraction. Work with teams to set clear rules for labeling contract data.3. AI Engine Collaboration Work with AI teams to train and improve language models for AE and contract data. Test models and share feedback to improve accuracy. Help translate business needs into instructions the AI can understand.4. Product Ownership & Development Support Give feedback to product and engineering teams about how AE and contract tools work. Suggest new features and improvements based on user feedback. Write clear instructions and help test new features and models. 5. Client Engagement & Stakeholder Communication Act as an expert during client meetings to explain AE and contract solutions. Turn clients needs into clear requirements and make sure solutions meet them. Help with client training and documentation.6. Quality Control & Reporting Review data and AI outputs to ensure quality and compliance. Create reports and dashboards to track progress and find areas to improve. Keep detailed records of processes and model versions. What you ll need: AI & Contract Tools: Know how to use contract software and AI tools to review documents, find key parts, track duties, and spot risks. Risk Management: Good at spotting and managing risks in contracts, including service agreements and delivery terms. Problem Solving: Can understand contract language and what it means for business. Able to use data and AI results to find helpful insights. Communication: Skilled at talking and writing clearly with clients, business teams, and technical teams. Teamwork: Works well with different teams, handles multiple clients, and adapts to fast-changing work. Advising: Gives useful advice based on contract data and AI insights, linking work done to business results. Business Sense: Makes good decisions about contract compliance, risks, and costs. Organization: Good at managing time, setting priorities, and working with teams while keeping quality. Commitment to Diversity and Inclusion: We are an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, gender, religion, national origin, ancestry, age, disability, medical condition, genetic information, military or veteran status, marital status, pregnancy, gender identity, sexual orientation, or any other protected characteristic. We provide reasonable accommodations for disabled employees and applicants as required by law. These principles apply to all aspects of employment, including recruitment, training, promotions, compensation, benefits, transfers, and social programs. Excited about this opportunity? We d love to hear from you! To apply, simply visit our Career at Sirion page and follow the easy steps to submit your application. read more Key Skills ProcurementTime managementDiversity and InclusionLegal AnalystClient engagementContractingManager Quality ControlRisk managementRecruitmentData extraction

Job description Jubilant Foodworks Limited is looking for Cluster Manager to join our dynamic team and embark on a rewarding career journey. Monitoring the performance of individual branch and identifying opportunities for improvement Conducting regular store visits and audits to ensure that branches are operating efficiently and effectively Providing guidance, training, and support to branch managers and staff to help them achieve performance targets Developing and implementing marketing strategies and initiatives to drive sales and customer engagement across the cluster Tracking and analyzing sales data and other key metrics to make informed decisions about cluster operations Collaborating with other departments, such as logistics, finance, and HR, to ensure that branches are adequately supported and resourced Ensuring that branches are in compliance with company policies and procedures and that they adhere to all legal and regulatory requirements Building and maintaining strong relationships with key stakeholders, including customers, suppliers, and local communities Strong leadership and management skills, with experience leading and motivating teams Strong analytical and problem-solving skills, with the ability to make data-driven decisions and resolve complex issues Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with a wide range of stakeholders Role: Branch Sales Manager (B2B) Industry Type: Food Processing Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Enterprise & B2B Sales Education UG: Any Graduate PG: Any Postgraduate Key Skills cluster managementarea sales managementcluster operationsmarketing strategiesteam managementchannel salesbusiness developmentretail salestrackingsalesmarketingoperationschannel managementleadershipsales planningcommunication skills

Job description KBR is looking for Project Manager - Engineering to join our dynamic team and embark on a rewarding career journey. Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements. Role: Project Manager - Manufacturing Industry Type: IT Services & Consulting Department: Project & Program Management Employment Type: Full Time, Permanent Role Category: Construction / Manufacturing Education UG: Any Graduate PG: Any Postgraduate Key Skills project managementissue resolutionprogram managementbusiness analysischange requestengineeringbudgetingtransitionpmpproject engineering managementquality standardsproject executionproject evaluationproject coordinationproject planning

Job description Tata Tele Business Services is looking for Partner Manager- Acquisition to join our dynamic team and embark on a rewarding career journey. Develop and manage relationships with business partners. Implement strategies to drive partner success and growth. Monitor partner performance and provide regular feedback. Conduct training and support programs for partners. Collaborate with partners on marketing and promotional activities. Identify and recruit new business partners. Ensure alignment with company goals and objectives. Role: Branch Sales Manager (B2B) Industry Type: Advertising & Marketing Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Enterprise & B2B Sales Education UG: Any Graduate PG: Any Postgraduate Key Skills team managementnew businesschannel salesbusiness developmentretail salespartner managementcorporate salessalesmarketingclient relationship managementsales managementpromotionschannel managementacquisitiondirect sales

Job description Vanitham Supermarket is looking for Area Manager to join our dynamic team and embark on a rewarding career journey. Overseeing the operations of designated area, ensuring that targets are meet or exceeding in performance.Developing and implementing strategies to improve operational efficiency, increase sales, and drive growth in the designated area.Building and maintaining relationships with key stakeholders, including customers, employees, and business partners.Providing leadership and guidance to location managers and teams, including setting performance expectations and coaching and mentoring employees.Developing and implementing training programs to ensure that employees have the skills and knowledge needed to succeed.Monitoring financial performance, including tracking sales and expenses, and developing and implementing cost-saving measures as necessary.Ensuring that all locations are compliant with company policies and procedures, as well as with local, state, and federal laws and regulations.Analyzing market trends and customer feedback to identify opportunities for improvement, and developing and implementing programs to address those opportunities.Participating in strategic planning and budgeting processes, and providing input and recommendations on initiatives to drive growth and improve operations.Excellent communication and leadership skills.Strong understanding of business operations, including financial management and market analysis.Good organizational and time management skills. Role: Area Sales Manager (B2B) Industry Type: Retail Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Enterprise & B2B Sales Education UG: Any Graduate PG: Any Postgraduate Key Skills area sales managementarea managementteam managementchannel salesbusiness developmenttrackingmarket analysissalesstrategic planningmarketingoperationskey account managementleadershipcoachingbusiness operationscommunication skills