Job description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver/No Performance/Parameter/Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: BackupExec Backup. Role: System Administrator / Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Backup administration system administrationL3 administrationserver administrationinfrastructure administrationhardware administration

Job description > Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No.Performance ParameterMeasure1.Continuous Integration, Deployment & Monitoring of Software100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan2.Quality & CSATOn-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation3.MIS & Reporting100% on time MIS & report generation Mandatory Skills: Fullstack Java Enterprise. Experience: 3-5 Years. Role: Back End Developer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Fullstack Java software development life cyclecontinuous integrationSoftware Developmentmiscontinuous Deploymentsoftware management

Job description Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. - Grade Specific Defines the methods and the business analysis framework for the business analysis work to be carried out in their project/program together with the client.Additionally performs requirements elicitation and modelling. Performs leadership activities within the project and beyond. Skills (competencies) Abstract Thinking Active Listening Agile (Software Development Framework) Analytical Thinking Backlog Grooming Business Architecture Modeling Business Process Modeling (e.g. BPMN) Change Management Coaching Collaboration Commercial Acumen Conceptual Data Modeling Conflict Management Confluence Critical Thinking CxO Conversations Data Analysis Data Requirements Management Decision-Making Emotional Intelligence Enterprise Architecture Modelling Facilitation Functional IT Architecture Modelling Giving Feedback Google Cloud Platform (GCP) (Cloud Platform) Influencing Innovation Jira Mediation Mentoring Microsoft Office Motivation Negotiation Networking Power BI Presentation skills Prioritization Problem Solving Project Governance Project Management Project Planning Qlik Relationship-Building Requirements Gathering Risk Management Scope Management SQL Stakeholder Management Story Mapping Storytelling Strategic Management Strategic tThinking SWOT Analysis Systems Requirement Analysis (or Management) Tableau Trusted Advisor UI-Design / Wireframing UML User Journey User Research Verbal Communication Written Communication Role: Business Analyst Industry Type: IT Services & Consulting Department: Data Science & Analytics Employment Type: Full Time, Permanent Role Category: Business Intelligence & Analytics Education UG: B.A PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills project managementpower bisqltableauagile risk managementqlikview developmentbusiness advisorypresentation skillsdata warehousingnetworkingswot analysisqlikviewqlik nprintingstory writingdata modelingstakeholder managementjira

Job description Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1.Contribution to customer projectsQuality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3.Skill upgradation# of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: GRC Process. Role: ERP Architect Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills GRC Process erpproject managementoraclesoftware developmentgap analysistechno functionalbusiness analysisuser storiesfunctional designsqlplsqlproduct managementsolution designbrdoracle databasescrumagilerequirement analysisagile methodology

Job description Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1.Contribution to customer projectsQuality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3.Skill upgradation# of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: GRC Process. Role: Technical Lead Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills GRC Process githuberpproject managementconfiguringgap analysistechno functionalprocess optimizationbusiness analysisuser storiesfunctional designcloud technologiessqlplsqljavajenkinsgitlabagilerequirement analysisawsagile methodology

Job description Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1.Contribution to customer projectsQuality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3.Skill upgradation# of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: GRC Process. Role: ERP Architect Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills GRC Process technical designAutomationtechnical architectureETAERP systemSLACSAT

Job description Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1.Contribution to customer projectsQuality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3.Skill upgradation# of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: GRC Process. Role: Technical Lead Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills GRC Process erpproject managementgap analysistechno functionalprocess optimizationbusiness analysisuser storiesfunctional designlife insurancesqlplsqlproduct managementsolution designbrdscrumagilerequirement analysisagile methodology

Job description Capgemini Invent Capgemini Invent is the digital innovation, consulting and transformation brand of the Capgemini Group, a global business line that combines market leading expertise in strategy, technology, data science and creative design, to help CxOs envision and build whats next for their businesses. Your role Solution Design:Collaborate with stakeholders to design and implement effective Generative AI solutions tailored to specific business requirements, ensuring alignment with industry best practices. Framework Development:Build and enhance frameworks for deploying Generative AI applications, ensuring they are robust, scalable, and optimized for hyper-scaler environments. LLM Integration:Work extensively with Large Language Models, optimizing their performance for various applications and use cases, while leveraging the capabilities of hyper-scaler platforms. Deep learning and ML expertiseExcellent understanding and hand-on experience of data-science and machine learning techniques & algorithms for supervised & unsupervised problems, NLP and computer vision. Good applied statistics skills, such as distributions, statistical inference & testing, etc. Hands-On Development:Engage in hands-on coding and development of AI models and algorithms, utilizing the latest tools and technologies in the Generative AI landscape. Proof of Concept (PoC) Development:Lead the creation of PoCs that demonstrate the capabilities of Generative AI solutions. Your Profile Education:Bachelors degree in Computer Science, Software Engineering, or a related field; Masters degree is a plus. Experience:Hands-on experience in AI/ML development, with a strong emphasis on Generative AI technologies in hyper-scaler environments Technical Skills: Proficiency in programming languages such as Python, TensorFlow, or PyTorch; experience with LLM frameworks and model deployment on platforms like AWS, Azure, or Google Cloud. What you will love about working here We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. Equip yourself with valuable certifications in the latest technologies such as Generative AI. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion. Role: Head - Engineering Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate, LLM in Law Key Skills Skills highlighted with ‘‘ are preferred keyskills pythonartificial intelligencetensorflowpytorchmachine learning algorithms framework developmentnatural language processingdigital innovationmicrosoft azurealgengcpstatistical inferencesoftware engineeringawsengineering designml

Job description Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: Telecom BSS Next Gen Ops. Role: Sr. Consultant Industry Type: IT Services & Consulting Department: Consulting Employment Type: Full Time, Permanent Role Category: Management Consulting Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Telecom BSS Next Gen Ops project managementproduct managementteam lagiledigital transformation

Job description The Lead Technologist supports the technical infrastructure required to supply IT services to the bank. They are involved in the strategy, design, development, and deployment of IT solutions. They are able to troubleshoot complex issues, being aware of overlapping and different technology areas. Based on their business knowledge, they are able to identify where IT designs can be strengthened and provide value to the businesses. They are responsible for providing detailed technical feedback into the Engineering function to deliver more robust IT solutions. They understand in detail, how IT needs to be supported and can create appropriate processes and controls which ensure IT failings are captured and remediated to ensure stability. They provide technical direction on all related IT platforms and are considered technical experts for level 3 support in outage coordination. The Lead Technologist is counted upon to provide technical guidance and recommendations for complicated business IT problems. They embrace a Continuous Service Improvement approach to drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability. The successful candidate is expected to have at least 12-15 years experience in IT, preferably with Asset Management Business Applications and Processes. The IT Application Owner (ITAO) has sound IT risk management skills. They follow one of several possible service delivery approaches, acknowledge interference with the IT applications life cycle and assist with incorporating the adopted approach into best practice. The focus is on applications moving onto cloud. Here you support tracking of the application control status and help application dev-teams with practical advice. Make sure that all steps in Identity & Access Management cycle (on-boarding, recertification, off-boarding) are compliant against DB Policies and application is on-boarded to central tools. The ITAO is aware of the gap in the current infrastructure solutions and where industry innovations are along the maturity lifecycle. They work with application stakeholders to improve the infrastructure, ensuring compliance with the technical roadmap. The ITAO has a sound knowledge of development methodologies and the IT policies necessary to perform effectively in the organisation, aligned to the banks appetite for risk. The ITAO acts to improve safety and security of the application, compliance with regulations, policies and standards, enhance operational readiness, and ease maintenance of the environment for delivering change into production. The ITAO supports the banks audit function in the remediation of audit points and self-identified issues in order to reduce risk. The ITAO is responsible for producing and maintaining accurate documentation on compliance with methodologies, IT policies and IT security requirements. The ITAO interacts with and influences colleagues on the governance of IT platform reliability and resilience ITAOs will also be responsible for Application Decommissioning ITAOs will be driving activity that helps incidents reduction against an application Support compliance on all steps of SDLC process and make sure that all SDLC controls are green. You support the teams role as key contact for all security controls in the software delivery process and ensure that the security controls are evidenced by driving automated evidence. You are consulting with the ITAO community, information security specialists in our CSO organization, and other infrastructure teams like the ORR/SDLC teams. Your key responsibilities Enterprise IT Governance: Responsible for review of current and proposed information systems for compliance with the organisation's obligations (including legislation, regulatory, contractual and agreed standards/policies) and adherence to overall strategy Information security: Communicates information security risks and issues to business managers and others. Performs basic risk assessments for small information systems. Contributes to vulnerability ass