Job description Project Role :Quality Engineer (Tester) Project Role Description :Enables full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Performs continuous testing for security, API, and regression suite. Creates automation strategy, automated scripts and supports data and environment configuration. Participates in code reviews, monitors, and reports defects to support continuous improvement activities for the end-to-end testing process. Must have skills :Oracle Utilities Meter Data Management (MDM) Good to have skills :Oracle Utilities Customer to Meter C2M SPLMinimum 3 year(s) of experience is required Educational Qualification :15 years full time education Summary:Industry:UtilitiesRole:Cust-Metering / Usage :Functional Tester - Metering / UsageAs a Quality Engineer, you will enable full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Your typical day will involve performing continuous testing for security, API, and regression suites, creating automation strategies, and developing automated scripts. You will also support data and environment configuration, participate in code reviews, and monitor and report defects to facilitate continuous improvement activities throughout the end-to-end testing process. Your role is crucial in ensuring that the applications meet the highest quality standards and function seamlessly. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to ensure comprehensive testing coverage.- Develop and maintain automated test scripts to enhance testing efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Utilities Meter Data Management (MDM), Functional testing experience on Metering / Usage module.- Good To Have Skills: Experience with Oracle Utilities Customer to Meter C2M SPL.- Strong understanding of testing methodologies and best practices.- Experience with automation tools and frameworks for testing.- Familiarity with API testing and security testing techniques. Additional Information:- The candidate should have minimum 3 years of experience in Oracle Utilities Meter Data Management (MDM).- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education Role: Quality Assurance and Testing - Other Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Quality Assurance and Testing Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills oraclesoftware testingfunctional testingmeter data managementtesting methodologies automation testingmanual testingqtpstlctest engineeringquality engineeringjavaseleniumquality assurancemdmquality testingapi testingjira

Job description Skill required: Trust & Safety - Operational Audit & Compliance Designation: Quality Auditing Associate Manager Qualifications:Any Graduation Years of Experience:10 to 14 years About AccentureCombining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their business. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will continuously deliver value to our clients, while making a larger impact on society. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Content moderation is meaningful work that may be challenging at times. In the context of this role, individuals may directly or inadvertently be exposed to potentially objectionable and sensitive content (e.g:, graphic, violent, sexual and egregious) and will need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to execute the responsibilities of their roles. Active participation in Accenture s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for Content Moderation:Understanding of content moderation guidelines and policies specific to the platform or industry. Familiarity with various types of online content, including text, images, videos, and audio. Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately. Communication Skills: Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions. Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in Ms. Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills to create reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, manage coaching logs. Cultural Sensitivity and Resilience:Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement, using MS Excel or Google sheets. Capability to assess the potential risks associated with various types of content via data analysis. Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content. Decision Making:Skill in making well-informed and consistent content approval or rejection decisions. Roles and Responsibilities: * Assess the quality of analysts on the project * Meet volume and quality targets for all quality assurance audits * Develop and maintain knowledge of client and their business needs processes * Develop and maintain an understanding of client Service Level Agreements and department s key performance requirements * Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on the job

Job description Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Manager Qualifications:Any Graduation Years of Experience:13 to 18 years Language - Ability:English(Domestic) - Proficient About AccentureCombining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for Content Moderation Guidelines:In-depth understanding of content moderation guidelines and policies specific to the platform or industry.Digital Literacy:Familiarity with various types of online content, including text, images, videos, and audio.Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content.Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately.Decision Making:Skill in making well-informed and consistent content approval or rejection decisions.Risk Assessment:Capability to assess the potential risks associated with various types of content.Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement.Communication Skills: Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions.Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in MS Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills in creating reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, and manage coaching logs.Cultural Sensitivity and Resilience:Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agr

Job description Amazon india is an inventive research and development company that designs and engineers high-profile devices like Echo, FireTV, tablets, e-readers, which have changed the daily lives of millions of users. Most advanced products need cutting-edge testing to ensure they reach the customers with the best quality. This is the mission of every Software QA engineer at Amazon Lab126/India . At Amazon, we not only test the products, we treat the testing activities on par with design and invention of a system. We use state of the art technologies and methodologies to ensure the most efficient and most comprehensive testing. Invention of new test methodologies and innovation is the essence of testing in our team. Work hard. Have fun. Make history. Role Requirements: You are expected to have industry-leading technical abilities that enable you to significantly improve product quality. You should have a combination of: Solid in-depth knowledge of Quality Assurance Concepts Excellent solid understanding of the operating system software, as well as knowledge of object-oriented design principles. Understanding of 802.11 standards Total 5+ years of experience in wireless testing in BT / Zigbee Technologies You will spend efforts studying and designing the new methodologies and techniques to facilitate testing Basic qualifications Experience in manual testing and automated testing with Bluetooth / Zigbee Technology . Hands-on experience in Bluetooth profiles and features (A2DP, AVRCP, MAP, HID and HFP) testing 5+ year of experience working as a Quality Assurance Engineer Bachelor s degree in Computer Science, Computer Engineering or similar technical field. 2+ years of experience in automation development Preferred qualifications Product experience with wireless consumer electronics Domain expertise in Bluetooth or Zigbee / MATTER / THREAD Technologies. Hands-on experience in Bluetooth certification and Zigbee / MATTER / THREAD certification Experience writing automation code for (Bluetooth, Zigbee) based systems Shows creativity and initiative to improve product coverage and effectiveness Knowledge of industry standard test automation tools and experience developing product test harnesses Strong experience in Python, Java, C, and C++ Experience with open source tools and resources Experience working closely with development and business teams. As a Software Quality Assurance Engineer, you will join the team of hands-on, passionate and seasoned SQA professionals developing innovative consumer-centric testing solutions. In this role, you will: Develop test plans and test cases Develop Automation test harness and automate tests using internal and open source tools & infrastructure Find, isolate, document, regress, and track bugs through to a resolution Interpret and report testing results, and be a vocal proponent for quality in every phase of the development process Engage with an experienced cross-disciplinary staff to conceive, design and develop innovative consumer products. Need to have hunger of continuously searching for better and more efficient test solutions, and an instinct for continuous invention and innovation. Have the opportunity to propose improvements to our existing processes and automated tools in order to improve the team s speed, quality and efficiency. Be responsive, flexible and able to succeed within an open collaborative peer environment. You will need to be able to work efficiently and effectively in a fun, fast-paced dynamic team environment. 4+ years of quality assurance engineering experience Experience in manual testing Experience in automation testing Experience scripting or coding Experience as QA lead on medium to large sized projects Experience with at least one automated test framework like Selenium or Appium Experience in gathering test requirements to create detailed test plans and defining quality metrics to measure product quality read more Key Skills WirelessC++SQABluetoothManual testingCodingSeleniumTest casesOpen sourcePython

Job description In an increasingly connected world, the pandemic has highlighted just how essential telecom networks are to keeping society running.The Network Infrastructure group is at the heart of a revolution to connectivity, pushing the boundaries to deliver more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise Join Optical Networks division, where innovation meets scale in the AI-driven data center era. With the recent acquisition of Infinera, weve united two industry leaders to create an optical networking powerhousecombining cutting-edge technology with proven leadership to redefine the future of connectivity. Infinera is now part of the Nokia Corporation and its subsidiaries. When you apply, the information you share will be handled with care and used only for recruitment purposes within the group. The Software QA Engineer is a key member of the Regional Escalation Support (RES) Team within the Technical Assistance Center (TAC) organization. In this role, the engineer handles advanced fault isolation and troubleshooting for complex customer issues. This position works cross-functionally with Software/Hardware Engineering, Product Line Management (PLM), Global Technical Support (GTS), and other Nokia teams to drive timely and effective resolution of issues impacting customer networks. Key responsibilities include managing assigned escalation support requests, enhancing customer satisfaction, and delivering software solutions through defect resolution, product improvements, documentation updates, and custom solution development. Prior experience with long haul or metro optical networks required Practical knowledge of Ethernet, SONET/SDH, DWDM and OTN Experience with optical test sets and solid optical troubleshooting skills using OTDR, OSA, BERT, optical power meters etc. Hands-on testing experience with ROADM, EDFA, Raman Amplifiers and Coherent Transponders Knowledge in TCP/IP networking, L2/L3 routing and switching is a plus Prior system test, scripting and/or new product introduction experience required Extensive experience with traffic generators and network protocols analysis tools Strong problem-solving skills, applicable to large and complex network scenarios Experience with creating Power Point presentations and Excel Highly detail-oriented, excellent analytical and troubleshooting skills Candidate must possess excellent inter-personal, oral and written communication skills Investigate and troubleshoot customer issues in both Production and Lab environments Provide root cause analysis and suggestions for corrective actions Produce and deliver Customer facing documents that explain technically complex issues Produce and deliver post-mortem actions to resolve issues in Customer networks Responsible for understanding the technical aspects of the supported product releases and diagnostic logs to provide expert advice concerning any issues that may arise Contribute to the development of Knowledge Base content Review new release of technical documents for accuracy and completeness Test and validate customized scripts prior to release Develop and support sustaining Technical Notes and Field Service Bulletins to be utilized by both internal and external operators Role: Hardware Platform Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: Hardware Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills dwdmgeneratorsanalysis toolstroubleshootingprotocols switchingtcpip networkingotdrotnsoftware qasonettcp ip networkingbertethernetpower meterpower point presentationamplifierssdhroadmsoftware quality assuranceosa

Job description QA Issue Reviewer This job is responsible for performing moderately complex Issues QA reviews (control failures/control weaknesses) across the Global Technology organization. Key responsibilities include designing and executing reviews for multiple issues of any type sseverity within a technical domain / organization as identified by the Issues Lead. This issue reviewer may have one or more junior reviewers aligned to assist. In this role, it is expected the reviewer will already possess a rich Issues QA acumen and a thorough understanding of the assigned LOB/CIO. Also, deep knowledge of the industry is required. This resource will promote teamwork, diversity and share experiences. An awareness and application of operational excellence and an efficiency mindset will be developing. Responsibilities: To execute review activities according to the instructions given by the Issues Lead and follow issues review documentation requirements. Develop test approach to leverage during review of assigned Issues To interact with business lines, control, and governance groups in order to gain understanding of business processes and controls. To fully comply with corporate standards and regulatory requirements. Identifies deficiencies, discusses with line management, and initiates recommendations Establishes business partner relationships, primarily with line management, to develop business knowledge Executes QA strategy by executing sound QA practices, leveraging automation and innovative methods, and delivers in a timely and high-quality manner Exercises intellectual curiosity and judgment to effectively influence and challenge management to drive continuous improvements on QA Develops skills to use innovative tools to complete review activities more efficiently Role: Software Development - Other Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills JavaControl TestingQuality Assurance CisaCode ReviewCisspSDLC

Job description Role title - Assistant Director Service Excellence Job Summary Global Delivery Services (GDS) significantly contributes to EYs globalization efforts and is divided into three main areas: client services, enablement services, and GDS Operations. The role pertains to enablement services, which currently includes Procurement, Talent, Finance and Accounting, IT, Risk Management, Creative Agency, Learning Solutions, Administrative and Workplace Services, and Program Execution Services, as well as support for client services and GDS operations. The overarching objective is to achieve effectiveness and efficiency to provide sustainable value and is integral to EY’s transformation projects and change management delivery. Key Role and Responsibilities As a consultant, the Assistant Director will provide strategic insights and solutions to drive service excellence. They will mentor team members and business teams , fostering a culture of continuous improvement and professional growth. By leveraging their expertise, the Assistant Director will guide the implementation of best practices and innovative methodologies within the organization. Continuous Improvement and Transformation Assist in defining, adapt, and implement project management methodologies at service function level. Building efficiency pipeline through workshops and identify transformation projects. Help and assist business to implement CI and transformation projects through various methodologies including process reengineering. Run culture building program for the business. Sharing best practices across organization through a systematic program. Delivery Excellence Conducting timely process maturity assessments and helping business to define KPI. Hold effective governance with the business leaders Ensure RCA identified leading towards KPI Improvement. Extend metrics beyond GDS and work with the global teams to integrate KPIs Ensure to have all the methods documents are made available basis need. Capability Building Support organization-wide capability building in Quality and Business Excellence as needed by leading training sessions. Assist in Creating a certification and accreditation framework and it’s roll out. Implement frameworks for talent development and capability building. Guide and assist team members to boost their professional growth and organizational contributions. Core Skills Proven leadership experience in a similar role with a focus on service excellence, delivery excellence, or business excellence. Strong understanding of project and program management methodologies and quality management systems. Practical experience in implementing quality systems such as ISO, Agile Practice, and Delivery Excellence Practices in medium to larger business units. Strategic thinking and problem-solving abilities. Good understanding of tools and technology and their application, such as RPA, AI, Copilot, and Power App. Effective communication and influencing skills to drive results and build relationships with business leaders. Proficient in metrics reporting, management, and governance. Bachelor's or Master's degree, preferably with an engineering or management background. Certified Six Sigma Black Belt or Lean Certified Practitioner or Champion. Over 14 years of experience in professional services or a related industry. Certification not mandatory, but any maturity model, process, and methods would be a bonus. Experience working with various stakeholders and cultural intelligence to work with a wide range of people from different backgrounds, geographies, and countries. Ability to lead teams with 10+ Black Belts and influence teams that may not be directly reporting to the person. Skills and attributes for success Stakeholder Management Global Mindset Influencing and Negotiation skills Change Management, Adaptability and Agility Process Engineering skill sets. Innovative mindset and ability to relevant models suiting to the context What we look for A person who has the energy and enthusiasm to initiate change with appropriate intentions. Dem

Job description Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipr

Job description Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipro. We are a

Job description Role & responsibilities 1. Quality Assurance Strategy & Leadership: - Develop and implement a comprehensive QA/QC strategy covering the entire production process, from yarn sizing, weaving, dyeing, and printing to fabric coating. - Establish quality standards, testing procedures, and inspection protocols to ensure product excellence at each production stage. - Drive continuous improvement initiatives aimed at minimizing defects, enhancing product quality, and optimizing production consistency. 2. Process Quality Control: - Oversee quality control at all stages: yarn sizing, fabric weaving, dyeing, printing, and coating, ensuring that every process meets predefined quality criteria. - Set up and maintain key checkpoints during production to ensure real-time quality monitoring and prevent defects from reaching the next stage. - Implement corrective and preventive actions (CAPA) for addressing quality issues that arise during production. 3. Inspection & Testing: - Supervise the inspection of raw materials (yarn, dyes, chemicals), in-process materials (woven fabrics, dyed fabrics), and finished products (printed, coated fabrics). - Develop and enforce testing methods (physical, chemical, and performance tests) to evaluate the quality of fabric during and after processing. - Coordinate with external testing labs for specific assessments as needed (e.g., color fastness, shrinkage, tensile strength, abrasion resistance). 4. Defect Analysis & Root Cause Investigation: - Analyze defects and customer complaints to identify the root causes of quality issues in sizing, weaving, dyeing, printing, and coating processes. - Collaborate with production teams to implement corrective actions and ensure that lessons learned are integrated into process improvements. 5. Supplier Quality Management: - Work closely with the procurement team to ensure that suppliers of raw materials (yarn, dyes, chemicals) meet the company quality standards. - Conduct supplier audits and monitor the quality performance of key suppliers to ensure the consistency of incoming materials. - Develop and maintain quality agreements with vendors to ensure continuous improvement in raw material quality. 6. Compliance & Regulatory Standards: - Ensure that the production process complies with all relevant industry and regulatory standards, including environmental regulations concerning dyeing and chemical usage. - Stay up-to-date on the latest textile industry standards (ISO, Oeko-Tex, GOTS) and ensure the company maintains certifications as needed. - Lead efforts to maintain environmental, health, and safety (EHS) compliance, especially in dyeing and coating sections. 7. Documentation & Reporting: - Maintain detailed records of quality inspections, test results, and non-conformance reports for audit and review purposes. - Prepare monthly QA/QC reports for management, highlighting key quality trends, issues, and improvement opportunities. - Ensure that all quality processes are documented and aligned with industry best practices. 8. Team Leadership & Development: - Lead and manage the QA/QC team, ensuring clear communication of quality expectations and providing training where necessary. - Foster a culture of quality awareness throughout the organization, conducting training for production staff on quality standards and protocols. - Set performance goals for the QA/QC department and regularly assess team performance against these metrics. 9. Customer Satisfaction & Continuous Improvement: - Engage with the customer service team to address quality-related customer complaints and issues. - Implement feedback loops to capture customer input on product quality and drive continuous improvement initiatives. - Develop product improvement plans based on customer feedback, market trends, and internal quality performance data. 10. Technology & Innovation in Quality Management: - Explore and adopt new technologies and equipment for quality control, such as automated inspection systems and fabric testing equipment. - Use data analys