Job description > Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: WebLogic Admin. Experience: 3-5 Years. Role: System Administrator / Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills WebLogic Admin websphereweblogic administrationoracle apps dbaweblogicapache tomcatdockerproduction supportend userjavaapacheunix shell scriptingdevopsoracle dbalinuxoracle fusion middlewarejenkinsj2eeshell scriptingawsunixosb

Job description Internal Firm Services Industry/Sector Management Level Senior Associate Summary . At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . Summary The Application Administrator will be an integral part of the installation, configuration and support of many critical applications at PwC. The Application Administrator will install, test, implement and optimize multiple applications at PwC. Interfacing with internal external users to troubleshoot issues will be a high priority. The individual should work well within a team environment and be committed to building strong relationships with others. Experience executing SQL queries and having basic understanding of SQL query language is needed. At least 2 years of experience in the installation, configuration and support of the databases in use by the application. Experience with Azure Devops, and software release life cycles into controlled environments is desired. Other experience should include Windows linux based application support, experience with Rancher\Rafay or other Kubernetes systems is desired.The role will require support of golive activities, enhancements, and application release efforts. computer programming acumen; and the ability to analyze systems and determine how these systems can meet client needs. Navigating Windows Linux systems via command line. Scripting experience with powershell, BASH, and the ability to interpret scripts. Usage of support automation tools such as Ansible. Experience supporting applications in an Azure IaaS environment. Azure PaaS experience. Ability to triage and troubleshoot ETL processes Background with network troubleshooting, usage of monitoring tools (Datadog), Airflow, or system administration a plus. Must be dedicated to sharing knowledge, i.e., documentation, training, etc. Mandatory skill sets Microsoft Azure services, particularly Azure SQL Database. SQL, Azure, Microsoft Azure service Experience in Devops ,Azure kubernetes Preferred skill sets Must be selfdriven to learn new technologies Must be a gogetter to jump in and help others. Must be curious Take ownership of projects, issues, etc. Proven ability to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented. Ability to manage multiple conflicting deadlines and competing priorities. Years of experience required 4 years of experience Education qualification Bachelor s degree in information technology Education Degrees/Field of Study required Bachelor Degree Degrees/Field of Study preferred Required Skills Microsoft Azure, Structured Query Language (SQL) Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment, Performance Management Software {+ 16 more} No Role: Database Administrator Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: DBA / Data warehousing Education UG: Any Graduate PG: Any Postgraduate Key Skills Application supportBusiness transformationLinuxPerformance managementAnalyticalConsu

Job description We re looking for an experienced IT Infrastructure and DevOps Manager to lead and optimize our tech operations. This role involves managing secure, scalable systems, driving automation, and aligning IT strategy with business goals. If youre a hands-on leader with deep DevOps and cloud expertise, we d love to connect. Roles and Responsibilities: Lead and manage the IT infrastructure and DevOps operations across the organization Design, implement, and maintain scalable, secure, and reliable IT systems, networks, and cloud environments Oversee system administration, network security, firewalls, backups, and disaster recovery planning Develop and enforce IT policies, standards, and procedures to ensure compliance and data security Plan and execute automation strategies for deployment, monitoring, and performance optimization Collaborate with development and QA teams to streamline CI/CD pipelines and version control practices Manage server infrastructure (on-premise/cloud) and ensure high availability and performance Monitor system health, troubleshoot technical issues, and provide timely resolutions Maintain and update infrastructure documentation, configuration, and change logs Evaluate and implement new tools and technologies to improve IT and DevOps efficiency Manage software licensing, hardware procurement, and vendor coordination Ensure uptime, availability, and security of development, staging, and production environments Lead a team of IT support staff, providing guidance, mentoring, and performance evaluations Conduct regular audits, system upgrades, and patch management activities Ensure compliance with data protection regulations and industry standards (e.g., ISO, SOC2) Collaborate with senior leadership to align IT strategy with business goals Provide technical support and training to internal teams as needed Required Skills & Qualifications: Proven experience (8+ years) in IT infrastructure management and DevOps practices Strong knowledge of cloud platforms like AWS, Azure, or GCP Hands-on experience with CI/CD tools such as Jenkins, GitLab CI Proficiency in scripting languages such as Bash, Python, or PowerShell Expertise in infrastructure as code (IaC) tools like Terraform, Ansible, or CloudFormation In-depth understanding of network protocols, firewalls, VPNs, and security best practices Experience managing Linux and Windows server environments Familiarity with containerization tools like Docker Solid understanding of monitoring/logging tools (e.g., Prometheus, Grafana, ELK stack, Datadog) Strong problem-solving skills and ability to work under pressure Excellent communication, leadership, and team management skills Ability to collaborate cross-functionally with development, QA, and business teams Strong documentation and process-oriented mindset Bachelor s degree in Computer Science, Information Technology, or a related field Preferred Skills: Experience with Kubernetes or other orchestration tools Exposure to hybrid infrastructure (cloud + on-prem) setups Knowledge of identity and access management (IAM) frameworks Experience in conducting security audits and implementing compliance standards (e.g., ISO, SOC2, GDPR) Certifications such as AWS Certified SysOps Administrator, Certified Kubernetes Administrator (CKA), RHCE, or CompTIA Security+ Experience with high-availability and disaster recovery solutions Familiarity with Agile/DevOps methodologies and tools for project tracking (e.g., Jira, Confluence) Has good understanding of Sophos firewall. About Us: TechAhead is a global digital transformation company with a strong presence in the USA and India. We specialize in AI-first product design thinking and bespoke development solutions . With over 15 years of proven expertise, we have partnered with Fortune 500 companies and leading global brands to drive digital innovation and deliver excellence. At TechAhead, we are committed to continuous learning, growth and crafting tailored solutions that meet the unique needs of our clients. Join us to shape the future of digital innovation worldwi

Job description AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. We are seeking a skilled and motivated Business Analyst to join our dynamic digital operations team. As a Financial systems business analyst, you will play a key role in troubleshooting system support issues, contributing to system implementation projects, and utilizing your expertise in accounting and financial processes. The ideal candidate will have a strong background in financial systems administration (preferably NetSuite) and possess excellent analytical and problem-solving skills. This role will report to the Product Owner for Financial Platform. Key Responsibilities Provide support for day-to-day system operations, including troubleshooting and resolving issues related to financial systems i.e.NetSuite, Avalara, Adaptive, Kolleno Collaborate with cross-functional teams across the digital operations practice to gather business requirements and translate them into technical solutions within NetSuite Assist with system implementation projects, ensuring successful configuration, customization, and integration of NetSuite modules Conduct data analysis and assist in data migration activities to ensure accurate and seamless transition to NetSuite Develop and maintain documentation of system processes, user guides, and training materials Collaborate with stakeholders to understand and improve business processes, recommending system enhancements and best practices Utilize your expertise in core accounting processes to ensure compliance with accounting standards and company policies Assist in testing and deployment of financial system enhancements Skills Required Bachelor's degree in Business Administration, Information Systems, or a related field 5 years of hands-on experience with financial systems/ERP as a Business Analyst or Systems administrator Strong understanding of NetSuite functionalities, including SuiteScript, SuiteFlow Solid understanding of AR/AP, order management, financial reporting, and revenue recognition with the ability to translate business requirements into technical solutions Excellent analytical, problem-solving, and communication skills Ability to work independently and collaboratively in a fast-paced, team-oriented environment Preferred Skills NetSuite certifications (e.g.,SuiteFoundation, SuiteCloud Developer) are a plus Proficiency in revenue recognition principles and experience implementing revenue recognition processes within NetSuite SuiteScript development Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this rol

Job description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: PL-SQL. Experience: 1-3 Years. Role: System Administrator / Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills system administration hardware installationhardware configurationnetworkingstorage

Job description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Desktop Support. Experience: 3-5 Years. Role: System Administrator / Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Desktop Support system administrationhardware installationhardware configurationstorage

Job description Proposed Grade Band B2 Primary Skill (Technical Skill) Cisco IP Telephony and SIP Protocol Secondary Skill (optional) SBC (Audiocodes/Ribbon), MS Teams Voice, Solarwinds Educational Qualifications B.E. / B.Sc./Dip. Role & Responsibilities Experienced in IP Telephony Environment of an enterprise impacting 4000+ users Handling L2 incidents or escalated tickets from L1 team Participating in Major Changes and guide the L1 Team Run the system heath check procedures & provide inputs to L3 teams Maintains and monitor network utilization and make necessary changes whenever required in Technical Transition & Documentation skills (Onsite to Offshore) Log onto Network element, Analyze, Trouble shoot & Diagnose root cause of the Incident and provide Temporary work around, including Activation of backup Circuits etc. Contribute to KEDBs, SOPs and participate in SIPs being driven by the delivery Skills Must have Nice to Have Technical Skills (Core & Top-Up) Good understanding of IP Telephony Protocols such as SIP, H.323 Protocols Network monitoring tools like Solarwinds, Prognosis , etc Knowledge on QoS Configuration and administration Ability to understand and validate network troubles / faults in one or more of the following domains/Technology: o VoIP Switches o CISCO IPT o Session Border Controller o Solarwinds Voice Switching: TDM, VoIP, Call processing, Trunking, Signaling, SS7 Exposure to CISCO Unified Communication Solution Implementation and administration H/W troubleshooting & Vendor coordination Solarwinds. MS teams Voice Skills Must have Nice to Have Process & Tools Remote system administration Should be able to give inputs to automation and reduction of manual efforts through Scripting/tools Understand the Incident, Change & Problem management Work along with Team for Capacity Planning Vendor Management Behavioral Skill Supporting escalated tasks/incidents Fair Written & Verbal Communication Skills Good team player Ready to work on 24*7 environment Experience of handling global customers Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Voice Admin. Role: Network Manager / Administrator Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: B.Sc in Any Specialization, B.Tech/B.E. in Any Specialization, Diploma in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Network Administration Remote

Job description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: UxM - NexThink. Experience: 3-5 Years. Role: System Administrator / Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills UxM system administrationhardware configurationserver administrationnetworkingstorage

Job description > Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: M365 Teams Collaboration. Experience: 3-5 Years. Role: System Administrator / Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills configuring software accounts receivableaccounts payableerpsappurchaseinvoice processingnetworkingroot cause analysisend usermaterial managementprocurementmicrosoft windowssap ficosap mmmm module

Job description > Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Application Packaging - Windows. Experience: 3-5 Years. Role: System Administrator / Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Application Packaging app-vaccounts payableerpsapinstallshieldpurchaseroot cause analysissccmend userwindows installerwise package studiomicrosoft windowspowershellapplication virtualizationsap mmadmin studio