Job description Job Description We are seeking an experienced and motivated Customer Support to lead, scale, and optimize our support operations. The ideal candidate will bring strong leadership, process-driven thinking, and a passion for improving the customer journey in a regulated industry. This role involves managing a multi-channel support team (voice, email, WhatsApp, chat, social media), ensuring regulatory compliance, and delivering best-in-class service to our traders and investors. Roles & Responsibilities :- Team Leadership Lead, mentor, and manage a team of support executives, team leads, and quality assurance specialists. Drive team performance through coaching, training, and setting KPIs (First Response Time, Resolution Time, CSAT, etc.). Build a culture of accountability, empathy, and continuous improvement. Customer Experience Ensure high-quality and timely resolution of customer queries related to account opening, KYC, trading, UPI fund transfers, Demat issues, etc. Handle escalation management and implement root-cause analysis for recurring issues. Monitor support SLAs and align with business expectations. Process Optimization Coordinate with compliance, tech, product, and operations teams for issue resolution and system improvements. Quality Assurance & Training Develop and enforce quality benchmarks for customer interactions. Reporting & Analytics Track and report on support metrics and trends using tools like Freshdesk. Provide insights to product and tech teams to reduce support load and improve product usability. Requirements Key Requirements - Experience 2-3 years of experience in customer support or operations, with 1+ years in a team leadership role. Experience in the financial services or stock broking industry is mandatory. Skills Strong communication (English, Hindi), problem-solving, and leadership skills. Proficiency with customer support software like Freshdesk. Data-driven approach with experience using Excel. Educational Qualification Bachelors degree in Business, Finance, or related field. Certification in NISM (e.g., NISM Series VII or Series VIII) Role: Customer Service Industry Type: Financial Services (Broking) Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Communication SkillsCustomer Queries Customer ServiceBrokingSolving QueriesCustomer HandlingCRM

Job description Your team We are Vendor Management and Procurement and we play a vital role in ensuring our sourcing activities, supplier relationships & contracts deliver best possible value to IG and are managed to the highest commercial standards and in accordance with industry best practices while ensuring ongoing compliance with regulatory requirements in vendor management, sourcing & outsourcing. Your role in the Team s Success We are looking for a seasoned IT Procurement Manager with solid Category Management and Sourcing experience. This is a key role within the Procurement function and will report to the IT Procurement Manager. You will, among other responsibilities manage / support tactical and strategic procurement processes (RFQ, RFI and RFP s) globally for IG Group in accordance with the Group Sourcing policy. You will review, negotiate and manage the commerciality of vendor contracts globally in conjunction with Legal and Technical specialists to deliver savings in accordance with targets agreed with the business owners. You will identify and execute opportunities to deliver additional commercial savings and benefits in everything you do, whether a contract renewal or a sourcing process. What you ll do Leverage your expertise to identify savings opportunities to contribute and exceed agreed targets and pipelines. Act as an independent SME for any inquiries from different stakeholders, providing clear guidance on negotiation strategy and savings opportunities and contract negotiations. You will co-ordinate between The IT Procurement Manager and The IT Procurement Co-Ordinator. Consistently meet and exceed targets, KPIs, SLAs, and identify additional opportunities. What you ll need for this role Significant (7+ years) experience in sourcing and category management for Tech procurement categories at a global, regional and local level with expertise in commercial negotiations resulting in savings, benefits and value added services for the Group. Experience of creating a commercial capability and mindset across a business unit or function including the sharing of best commercial practice. An expert in various IT Procurement Categories (Hardware, Networks, Telecoms and Infrastructure would be an advantage.) Strong stakeholder management, a great listener and communicator, making the complexity of a modern Procurement function simple to understand. Role: Network Manager Industry Type: Financial Services Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Infrastructure Services Education UG: Any Graduate PG: Any Postgraduate Key Skills ProcurementIT procurementValue added servicesit sourcingCategory managementProcurement CoordinatorOutsourcingRFQStakeholder managementRFP

Job description Qualification and Minimum Entry Requirements Experience across Minimum 5 bullets points below Chartered Accountant/CPA with 2-4 years of technical accounting experience. Understanding of audit services with mediocre to in-depth knowledge of US GAAP and IFRS Experience (Intermediate to advanced level) with any or all of following GAAP standards preferred: ASC 280, 810, ASC 805 815, 718, 323, 325, 480 preferred. IFRS 10, 9, 3, IAS 28, 32. Exposure on accounting and financial reporting of IPO vehicles like traditional IPOs, REITs, SPACs or DeSPAC projects, business trusts, reverse recapitalisations etc. Experience with and familiarity with reporting and disclosure requirements applicable to registration statements filed with SEC and Rule 144A offerings. Advanced written and verbal communication skills Minimum of 4 years of team lead or in-charge experience overseeing staff on multiple engagements Experience in drafting sections of Form F1, F4, 10-K, 10-Q, S-1, S4 PCAOB financial statement uplift and Audit Readiness assistance. Assist in the preparation and review of technical memos and other disclosures on engagements. Position Responsibilities Participate in and supervising multiple engagements within the Accounting and Finance Consulting (AFC) practice to provide technical accounting and financial or business advisory guidance to U.S. based private and public clients, Demonstrate strong knowledge of complex accounting concepts. Previous experience in managing large and small projects related to atleast 2 of IFRS Conversions, Business Combination (ASC-805), Consolidation (ASC -810), Revenue Recognition, IPO transaction support, carve outs, Fair Value Accounting, Lease Accounting, and VIE Analysis Work on drafting financial statements as per SEC regulations for IPO and other filings. Perform audit readiness support for complex accounting matters and provide services to U.S. based public clients. Work on projects entailing review of reporting and disclosure requirements applicable to registration statements filed with SEC and Rule 144A offerings. Working on Financial Statements disclosure checklists, SEC disclosure checklists for registration statements, drafts of sections of various SEC filings (e.g., MDA draft, etc) Candidate should have prior experience working in a capability centre delivery model for US clients. Role: Financial Accountant Industry Type: Banking Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Accounting & Taxation Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Accounting financial analysisus gaaprevenue recognitionforecastingauditingvariance analysisbudgetingifrssecfilingpartnershipscpafinancial reportingfinancial accountinggaapfinancial planningtaxationfinancefinancial statements

Job description About the Role: We are seeking a motivated and experienced Social Expert to join our International ESG transactions and strategy advisory team working on international ESG due diligence and ESIA projects for a wide range of financial and industrial clients. We provide Environmental & Social (E&S) Due Diligence (ESDD) often acting as lenders Independent E&S Advisor or working with the Project Company to align with the lender s E&S policies as part of project financing, but we also develop and prepare ESIAs in line with international funder environmental and social standards. The role will build on our excellent track record and expand on our international ESG expertise, helping to provide ESG support, manage, deliver and develop our ESG technical services, win new business, and to effectively respond to ESG strategic advisory and Sustainable Finance driven market opportunities. The job will include involvement in technical and project management aspects of a variety of projects often located in developing countries such as South America, Europe/Far Eastern Europe, Africa, the Middle East, and Asia. Responsibilities The resource will play a key role in Lead the preparation of Social Impact Assessments and other required social documentation, ensuring alignment with international standards, including the World Bank s Environmental and Social Standards (ESS), IFC guidelines, and other global frameworks. Supporting the development and implementation of environmental and social management systems Technical support to various team members to identify social risks and manage those risks including recommendations to mitigate social risks and optimize project benefits. Providing assistance to clients in meeting international lender standards and advise on international best practice in social performance. Ensure human rights considerations are central to the project s social planning. Provide expert advice on creating and executing Resettlement Action Plans (RAPs) and livelihood restoration strategies, ensuring they align with international best practices and meet project-specific requirements. Support the design and implementation of stakeholder engagement plans and grievance mechanisms, ensuring continuous and transparent engagement with local communities, authorities, and key stakeholders throughout the project lifecycle. Integrating culturally sensitive strategies to ensure the inclusion of underrepresented groups and marginalized communities. Provide training and capacity-building support to internal teams, contractors, and key stakeholders on topics such as social impact management, human rights, and community relations. Focus on knowledge transfer and skills development in emerging markets, empowering local stakeholders and teams to drive social performance improvement. Building strong working relationships and collaborating widely with WSPs international environmental and ESG due diligence teams to manage and develop service quality. Working with project Associates within countries and regions of operation; Delivery of work through well written and succinct reports and presentations to clients; Preparation of marketing materials and proposals as required. Essential: 8 to 10 years of international experience in consulting roles with focus on social impact assessments, human rights, indigenous peoples, land acquisition, and livelihood restoration. a primary degree in a relevant subject such as Social science, E&S studies, supported by relevant experience commensurate with the role. A secondary/ post-graduate qualification related to the role would be highly desirable. A proven track record of working with international financial institutions (World Bank, IFC, EBRD, ADB and other lender) and applying their social safeguard policies. Extensive experience providing consultancy services on large-scale capital projects, particularly in key sectors such as energy, sustainable finance, mining, and nature-based solutions. Have a deep understanding of international E&S standards, incl. Equator Principles, IFC Perform

Job description MongoDB s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. The Opportunity We are seeking a dynamic, results-driven leader with exceptional energy, passion, and initiative to oversee a team of Sales Development Managers for MongoDB, the world s fastest-growing database. As the Director of Sales Development, you will focus on leading through Recruitment, Enablement, and Execution, ensuring the ongoing success and growth of the Sales Development organization in your region. This role will emphasize developing top-tier talent, driving team performance, and advancing sales pipeline goals to support MongoDB s continued momentum. We are looking to speak to candidates who are based in Bengaluru for our hybrid working model. About the Sales Culture MongoDB is always developing and innovating not only in our technology but also in our sales go-to-market strategy. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful and close deals, but we want your feedback and input on how we can continue to Think Big and Go Far . As a crucial part of the Sales team at MongoDB, you will have access to a lucrative market and learn how to sell from some of the most successful sales leaders in the software industry. What you will be doing Guide and mentor the Sales Development Management team to consistently surpass monthly, quarterly, and annual performance targets Empower the team to strategically prospect, identify opportunities, and build a robust sales pipeline Lead proactive recruitment efforts for high-caliber Sales Development Managers and Account Development Representatives Cultivate and maintain strong relationships that drive growth and business opportunities with Sales & Eco-system leaders Embody MongoDB s culture and values, inspiring others to follow by example Deliver exceptional coaching and mentorship through a deep understanding of sales principles, the company s business model, and the sales methodology Actively participate in prospect qualification and discovery calls/meetings to ensure alignment with team goals Provide senior management with weekly performance summaries and accurate forecasts to guide decision-making Collaborate cross-functionally to establish scalable processes for lead management, follow-up SLAs, and conversion optimization Lead and collaborate in global projects to continue to innovate & scale the Sales Development organisation Define and manage KPIs, monitor team activities, and drive execution based on data-driven insights Partner closely with Field Sales and Inside Sales leadership to optimize performance and align pipeline development with the needs of the Sales organization What you will bring to the table Proven experience in building & leading sales teams Ability to articulate the business value of complex enterprise software technology Ability to thrive in a fast-paced environment and proven track record of overachievement and hitting sales targets Excellent leadership and influencing skills; ability to build strong business partnerships both outside and within the organization Skilled at business planning and diligent at measuring and communicating progress toward the plan, identifying r

Job description As the FPA Financial Analyst for Europe, the Middle East and Africa (EMEA) region, you will prepare, analyze and review financial statements using accounting principles across countries . Your role involves delivering insightful financial analysis and reporting to support strategic decision-making, partnering with business teams to streamline processes, and driving productivity through automation. In this position, you will also work closely with other departments within the Finance organization, particularly the accounting team, to ensure seamless collaboration, alignment of financial data, and compliance with corporate financial policies and procedures. This collaboration is vital for maintaining data integrity, optimizing reporting processes, and fostering a cohesive approach to financial management across the region. Responsibilities Financial Reporting and Analysis Prepare and analyze financial reports including balance sheets, profit and loss statements, and working capital summaries. Perform monthly closing procedures ensuring accurate and reliable financial data. Analyze financial statements for completeness, accuracy, and compliance with internal policies. Conduct variance analysis and reconciliation of key accounts, including sales and cost data by country and business segment. Provide inventory analytics and reporting to support business insights. Budgeting, Forecasting and Cost Tracking Support the development of annual budgets and quarterly forecasts, aligning cost trends with business needs. Track actual expenses against budgets, analyze cost variances, and recommend corrective actions. Monitor and report on key financial metrics including costs, sales, and cash flow to drive performance improvements. Financial Process Optimization Identify and implement initiatives to optimize financial processes and reporting accuracy. Ensure consistency and quality of data across systems and reports. Develop and maintain automated reporting tools and dashboards to enhance productivity and visibility. Leverage expertise in FPA modeling, reporting, and databases to improve efficiency and support decision-making. Support financial systems (eg, Oracle Cloud) and participate in enhancement initiatives. Contribute to continuous improvement efforts including process optimization aligned with company standards. Cross-functional Business Support Promote financial understanding and provide insights to non-finance stakeholders (Sales, Operations, HR, etc) to support business decisions. Collaborate with operational teams to align financial planning with organizational goals. Requirements masters or bachelors degree in economics, Business, Finance or related fields. 3 - 7 years of experience in financial controlling or external auditing, preferably within the EMEA region. Strong understanding of cultural nuances and business practices across EMEA countries. Strong knowledge of financial processes, accounting, and controlling standards Excellent analytical skills and attention to detail, with a passion for data accuracy Effective communication and presentation skills, with the ability to work effectively across time zones, particularly aligning with EMEA working hours. Self-driven, curious and solution-oriented Fluency in English (written and verbal), proficiency in one or more EMEA region languages (eg, Arabic, French, German, Spanish, etc) is a significant plus. Proficiency in SAP, Oracle, Power BI and advanced Excel/Microsoft tools Experience in project business controlling is a plus Strong organizational and time-management skills Role: Financial Analyst Industry Type: FMCG Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Finance Education UG: Any Graduate PG: Any Postgraduate Key Skills SAPFinancial reportingFinancial analysisReconciliationFinancial planningCash flowBudgetingOracleForecastingVariance analysis

Job description Role & responsibilities 1. Inventory Management, 2. Effective coordination with Buyers, Plants, Quality and Transporters/Logistics service provider, 3. All compliance issues including away bills Location - Faridabad read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Inventory Management Customer SupportDispatchSupply Chain ManagementLogistics

Job description Security Lead Horizon ERP The Security Lead for the ERP program ensures robust governance and protection of ERP data and processes. This role includes maintaining managing data with privacy and accessibility best practices, and fortifying cybersecurity measures to protect sensitive information, ensuring the ERP system aligns with regulatory requirements and organizational values. As the ERP security lead, you will ensure the organization s ERP plan is in place and working. You will work in collaboration with other teams Globally to keep the data and systems safe from cyberattacks. You will also make sure the compliance and security practices are up to date and follow the best standards. ERP Security Lead Responsibilities Stay up to date with the latest industry trends, threats, and technologies to ensure that the organizations IT security measures are current and effective. Collaborate with team of compliance and security professionals, providing guidance, training, and support to ensure the effective execution of all initiatives. Maintain existing security mapping files and process with SailPoint for auto-provisioning in Production environment. Manage security load files at all Horizon conversions, including M&A Implement the organizations ERP compliance and security strategy, policies, and procedures. Maintain existing security mapping files and loads for test accounts in lower environments. Work with technical team on fine tuning and enhancing the SailPoint integration into Oracle Work with Infosys security team to document processes related to creation of new job roles, privilege assignments, environment refreshes. Ensure efficient, accurate processes and shortest possible implementation times Collaborate with other departments and regions to ensure that security requirements are integrated into the design and implementation of new systems and technologies. Review periodic exception access, AAC access for security team members, elevated access across modules, SOD conflicts across modules. Work hand in hand with management to prepare and present regular reports to senior management on the organizations ERP security posture, including insights, recommendations, and metrics Analyse and uphold appropriate security access controls to enforce least privilege policies Work with release teams on successful implementation of security defects and enhancements from Non-Prod to Production environments. Manage semi-annual security mapping review with GPLs, including job code to persona, persona to role, and abstract mapping. Work with Infosys security team lead to document service account uses and required access; perform semi-annual review Monitor and analyse security incidents, investigating any breaches or security incidents and implementing corrective actions as necessary. Ensure compliance with relevant regulatory requirements and industry standards, such as GDPR, HIPAA, ISO 27001, SOX (52-109) etc. ERP Security Lead Required Skills In-depth knowledge of IT security principles, best practices, and industry standards. Strong leadership and management skills, with the ability to motivate and inspire a Global team. Excellent problem-solving and analytical skills, with the ability to identify and mitigate compliance and security risks. Strong communication and interpersonal skills, with the ability to effectively communicate complex concepts to both technical and non-technical stakeholders. Proficiency in conducting risk assessments and vulnerability testing. Experience with security incident response and management. Familiarity with security tools and technologies, such as firewalls, intrusion detection and prevention systems, encryption, antivirus software, etc. Knowledge of network and system administration. Understanding of cloud computing security principles and best practices. Familiarity with regulatory requirements and industry standards related to IT security. Required Qualifications Proven experience in an IT security leadership role, with a track record of successfully implementing and managing IT secu

Job description Flam is looking for Senior Manager - Government Sales to join our dynamic team and embark on a rewarding career journey. As a Senior Sales Manager, your primary responsibility is to lead and oversee the sales team within an organization. You will be responsible for developing and executing sales strategies, achieving sales targets, and building and maintaining strong relationships with clients. This role requires a combination of strategic thinking, leadership skills, and a deep understanding of the sales process. Key Responsibilities : Sales Strategy Development : Develop and implement effective sales strategies to drive revenue growth and meet company objectives. Analyze market trends, competitor activities, and customer needs to identify new opportunities and adjust sales strategies accordingly. Team Leadership : Lead, motivate, and mentor a team of sales professionals. Set clear sales targets, provide ongoing coaching and training, and monitor individual and team performance. Foster a high-performance culture within the sales team. Sales Target Achievement : Take ownership of sales targets and ensure their successful achievement. Monitor sales activities, track progress against targets, and implement corrective measures when necessary. Provide accurate sales forecasts and reports to senior management. Customer Relationship Management : Build and maintain strong relationships with key customers and clients. Understand their needs, address their concerns, and provide timely and effective solutions. Identify opportunities for upselling, cross-selling, and expanding customer relationships. Sales Process Optimization : Continuously review and improve the sales process to enhance efficiency and effectiveness. Identify bottlenecks, streamline workflows, and implement best practices. Collaborate with other departments, such as marketing and operations, to align sales efforts with overall business objectives. Market Research and Analysis : Stay informed about industry trends, market conditions, and competitor activities. Conduct market research and analysis to identify new target markets, customer segments, and product opportunities. Use this information to inform sales strategies and drive business growth. Sales Presentations and Negotiations : Prepare and deliver compelling sales presentations to potential clients. Lead negotiations and contract discussions to secure new business and maintain existing customer relationships. Ensure that contracts and agreements meet the company's requirements and align with legal and financial guidelines. Sales Performance Tracking : Implement systems and tools to track sales performance metrics, including revenue, conversion rates, customer acquisition costs, and customer lifetime value. Regularly analyze sales data, identify trends, and make data-driven recommendations for improvement. Qualifications and Skills : Bachelor's degree in business, marketing, or a related field (Master's degree preferred). Proven track record of success in sales management, with a minimum of [X] years of experience in a similar role. Strong leadership and team management skills, with the ability to inspire and motivate a sales team. Excellent communication and interpersonal skills, with the ability to build rapport with clients and stakeholders at all levels. Solid understanding of sales principles, techniques, and best practices. Role: Zonal Sales Manager (B2C) Industry Type: Internet Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Retail & B2C Sales Education UG: Any Graduate PG: Any Postgraduate Key Skills Sales

Job description Mission As the FPA Financial Analyst for Europe, the Middle East and Africa (EMEA) region, you will prepare, analyze and review financial statements using accounting principles across countries . Your role involves delivering insightful financial analysis and reporting to support strategic decision-making, partnering with business teams to streamline processes, and driving productivity through automation. In this position, you will also work closely with other departments within the Finance organization, particularly the accounting team, to ensure seamless collaboration, alignment of financial data, and compliance with corporate financial policies and procedures. This collaboration is vital for maintaining data integrity, optimizing reporting processes, and fostering a cohesive approach to financial management across the region. Responsibilities Financial Reporting and Analysis Prepare and analyze financial reports including balance sheets, profit and loss statements, and working capital summaries. Perform monthly closing procedures ensuring accurate and reliable financial data. Analyze financial statements for completeness, accuracy, and compliance with internal policies. Conduct variance analysis and reconciliation of key accounts, including sales and cost data by country and business segment. Provide inventory analytics and reporting to support business insights. Budgeting, Forecasting and Cost Tracking Support the development of annual budgets and quarterly forecasts, aligning cost trends with business needs. Track actual expenses against budgets, analyze cost variances, and recommend corrective actions. Monitor and report on key financial metrics including costs, sales, and cash flow to drive performance improvements. Financial Process Optimization Identify and implement initiatives to optimize financial processes and reporting accuracy. Ensure consistency and quality of data across systems and reports. Develop and maintain automated reporting tools and dashboards to enhance productivity and visibility. Leverage expertise in FPA modeling, reporting, and databases to improve efficiency and support decision-making. Support financial systems (e.g., Oracle Cloud) and participate in enhancement initiatives. Contribute to continuous improvement efforts including process optimization aligned with company standards. Cross-functional Business Support Promote financial understanding and provide insights to non-finance stakeholders (Sales, Operations, HR, etc.) to support business decisions. Collaborate with operational teams to align financial planning with organizational goals. Requirements Master s or bachelor s degree in economics, Business, Finance or related fields. 3 - 7 years of experience in financial controlling or external auditing, preferably within the EMEA region. Strong understanding of cultural nuances and business practices across EMEA countries. Strong knowledge of financial processes, accounting, and controlling standards Excellent analytical skills and attention to detail, with a passion for data accuracy Effective communication and presentation skills, with the ability to work effectively across time zones, particularly aligning with EMEA working hours. Self-driven, curious and solution-oriented Fluency in English (written and verbal), proficiency in one or more EMEA region languages (e.g., Arabic, French, German, Spanish, etc.) is a significant plus. Proficiency in SAP, Oracle, Power BI and advanced Excel/Microsoft tools Experience in project business controlling is a plus Strong organizational and time-management skills Role: Financial Analyst Industry Type: Iron & Steel Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Finance Education UG: Any Graduate PG: Any Postgraduate Key Skills SAPFinancial reportingFinancial analysisReconciliationFinancial planningCash flowBudgetingOracleForecastingVariance analysis