Job description ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. ZS’s Platform Developmentteam designs, implements, tests and supports ZS’s ZAIDYN Platform which helps drive superior customer experiences and revenue outcomes through integrated products & analytics. Whether writing distributed optimization algorithms or advanced mapping and visualization interfaces, you will have an opportunity to solve challenging problems, make an immediate impact and contribute to bring better health outcomes. What you'll do : Pair program, write unit tests, lead code reviews, and collaborate with QA analysts to ensure you develop the highest quality multi-tenant software that can be productized As part of our full-stack product engineering team, you will build multi-tenant cloud-based software products/platforms and internal assets that will leverage cutting edge based on the Amazon AWS cloud platform. Work with junior developers to implement large features that are on the cutting edge of Big Data Be a technical leader to your team, and help them improve their technical skills Stand up for engineering practices that ensure quality productsautomated testing, unit testing, agile development, continuous integration, code reviews, and technical design Work with product managers and architects to design product architecture and to work on POCs Take immediate responsibility for project deliverables Understand client business issues and design features that meet client needs Undergo on-the-job and formal trainings and certifications, and will constantly advance your knowledge and problem solving skills What you'll bring : Bachelor's Degree in CS, IT, or related discipline Strong analytic, problem solving, and programming ability Experience in coding in an object-oriented language such as Python, Java, C# etc. Hands on experience on Apache Spark, EMR, Hadoop, HDFS, or other big data technologies Experience with development on the AWS (Amazon Web Services) platform is preferable Experience in Linux shell or PowerShell scripting is preferable Experience in HTML5, JavaScript, and JavaScript libraries is preferable Understanding to Data Science Algorithms God to have Pharma domain understanding Initiative and drive to contribute Excellent organizational and task management skills Strong communication skills Ability to work in global cross-office teams ZS is a global firm; fluency in English is required Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our emp

Job description ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Senior Cloud Engineering Lead As a Senior Cloud Engineering Lead , you will be an individual contributor and subject matter expert who maintains and participates in the design and implementation of technology solutions. The engineer will collaborate within a team of technologists to produce enterprise scale solutions for our clients’ needs. This position will be working with the latest Amazon Web Services technologies around cloud architecture, infrastructure automation, and network security. What You'll Do: Identify, test prototype solution and proof of concepts on public clouds Help develop architectural standards and guidelines for scalability, performance, resilience, and efficient operations while adhering to necessary security and compliance standards Work with application development teams to select and automate repeatable tasks along with participating and assisting in root cause analysis activities Architect cloud solutions using industry-leading DevSecOps best practices and technologies Review software product designs to ensure consistency with architectural best practices; participate in regular implementation reviews to ensure consistent quality and adherence with internal standards Partner closely with cross-functional leaders (platform engineers / software development / product management / business leaders) to ensure a clear understanding of business and technical needs; jointly select the best strategy after evaluating the benefits and costs associated with different approaches Closely collaborate with implementation teams to ensure understanding and utilization of the most optimal approach What You'll Bring 6+ years in an Infrastructure Engineering / Software Engineering / DevOps role, deploying and maintaining SaaS applications 4+ years’ experience with AWS/Azure/GCP cloud technologies and at least one cloud proficiency certification is required 3+ years’ experience functioning as a senior member in an infrastructure/software team Hands-on experience with AWS services like Lambda, S3, RDS, EMR, CloudFormation (or Terraform), CodeBuild, Config, Systems Manager, ServiceCatalog, Lambda, etc. Experience building automation using scripting languages like Bash/Python/PowerShell Experience working and contributing to software applications development/deployment/management processes Experience in architecting and implementing cloud-based solutions with robust Business Continuity and Disaster Recover requirements Experience working in agile teams with short release cycles Possess strong verbal, written and team presentation communication skills. ZS is a global firm; fluency in English is required This role requires healthy doses of initiative and the ability to remain flexible and responsive in a

Job description ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Sr. Enterprise Systems Administrator We are currently seeking applicants for Senior Enterprise Systems Administrator position to join our Pune office. What You’ll Do: Administration and management of the O365 ecosystem, including Exchange Online, MS Teams, SharePoint Online, and AzureAD. Develop and implement solutions using Power Platform (Power BI, Power Apps, Power Automate) to automate workflows and create business applications. MS Exchange Server administration and troubleshooting, including recovery and maintenance of Exchange databases. Administering a hybrid O365 environment. PowerShell scripting for Windows, Exchange, and AD/AzureAD administration. Knowledge of Azure is an added advantage. Working knowledge of Microsoft Graph Knowledge of data loss prevention. O365 license management. Listservice knowledge. Experience with the O365 tech stack, including Microsoft 365 apps and services. What You’ll Bring: Strong oral and written communication skills. Professional appearance and demeanor, with the ability to exercise good judgment and discretion. Engineer with a good academic background. Ability to work methodically and analytically in quantitative problem-solving. Strong customer service skills. 3-6 years of relevant experience. Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourag

Job description ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Senior Delivery Excellence Analyst As a Senior Delivery Excellence Analyst, you will play a key role in managing ZS’s Impact Stories workstream and other Delivery Excellence initiatives. This includes promoting success stories, coordinating strategic communication efforts, facilitating client feedback programs (such as Net Promoter Score), and driving operational excellence. The role requires strong organizational skills, attention to detail, and the ability to prepare effective written communications. A high level of collaboration and technical proficiency is essential to ensure alignment across stakeholders and functions. What you'll do Impact Stories Management Manage and execute multiple initiatives under the Impact Stories workstream to highlight client success stories and business impact. Collaborate with cross-functional teams to identify, curate, and validate impactful stories. Perform quality assurance and test updates to the workstream content to ensure accuracy and consistency. Continuously evaluate and recommend improvements to the storytelling process. Operations and Change Management Oversee day-to-day operations related to the Delivery Excellence team’s initiatives. Support the implementation of change management strategies to enable smooth adoption of new processes and systems. Drive stakeholder alignment and process adherence across global teams. Marketing and Strategic Communications Create, coordinate, and deliver compelling presentations that effectively communicate ZS’s impact stories to internal stakeholders. Collaborate with marketing and communications teams to amplify visibility of these stories while maintaining message consistency and tone. Lead and facilitate meetings to align stakeholders and support internal campaigns. Net Promoter Score and Feedback Analysis Administer and manage client feedback mechanisms including Net Promoter Score (NPS) surveys using platforms like Qualtrics. Analyze and synthesize feedback to identify trends, insights, and opportunities for improvement. Develop and share regular readouts with delivery teams and leadership to influence action and service improvements. What you'll bring: Bachelor’s degree in Business Administration, Communications, Marketing, or a related field. Master’s degree is a plus. 3-4 years of experience in delivery excellence, business operations, marketing communications, change management, or a similar function in a professional services or consulting environment. Strong experience in requirement gathering, process documentation, stakeholder coordination, and project execution. Proficiency with Qualtrics (for survey management), Microsoft Office tools (Excel, PowerPoint, Outlook, Word), and SharePoint (for collaboration an

Job description ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Senior Enterprise Application Administrator The SAP BASIS Administrator will be a member of our Enterprise Systems team. The primary purpose of this position is to monitor and administer SAP applications, troubleshooting, maintain our documentation on issues, changes to application, and points of contact internally and externally. Another important aspect to this role is automation. We expect regular automation of processes and troubleshooting issues with SAP systems. What you'll do Support & maintain an existing SAP landscape that includes ECC/ERP, Portal, PI, SLT, HANA, Business Objects, Data services & Solution Manager. System/Client Copies for large databases. Analytical review and recommendation for landscape improvements. Monitor file system and database capacity and work with administrators to add space as needed. Windows, MS SQL Server, FTP working knowledge a must - Solution Manager experience. Own, resolve and test Basis related issues. System monitoring and setup of batch jobs. General problem resolution (i.e. short dumps, OSS notes, OSS messages). Perform SAP performance monitoring/tuning, including Early Watch Report Generation and analysis. Support integration with SAP Add-Ons and interfaces. Investigate SAP related database management system problems. Monitor the DBMS performance and disk capacity (table spaces). Analyze impact of the application related OSS notes / patches / service package recommendations. Recommend appropriate application-related patches / notes / service packages. Implement recommendations and test (e.g., SAP Kernel, Support Pack Stack, etc.). Upgrading/updating SAP add-on products. Other duties and projects as assigned. What you'll bring Bachelor’s Degree in Information Technology, or any other related field. 3-6 years' experience in experience as a SAP Basis Analyst or Administrator. System monitoring experience using SAP standard tool set. Troubleshooting and problem solving including short dump analysis, OSS review & interaction, etc. Experience in a production support environment including the use of a ticketing system and compliance with SLA requirements. Experience with SAP application patching (e.g. kernel, hot packs, etc.). Experience with change management processes and transport management. Experience with Solution Manager with basic and extended configuration. Highly self-motivated, excellent time management and organizational skills, and ability to handle multiple concurrent tasks with minimal supervision. Can hold team and self responsible for maintaining the highest possible performance standards and meeting agreed upon commitments even under difficult circumstances. Takes responsibility for outcomes of actions and decisions. Accomplishes tasks and activities effici

Job description Overview We are looking for an Assistant Team Leader to join our global client finance & accounting practice. In this role, you will be responsible for managing the client engagements, training, and development of new joiners, running the training cycles smoothly, and driving successful project execution. As an. Assistant Team Leader, you will be responsible for coordinating cross-functional teams, managing project financials, and ensuring that the team meets both operational and strategic goals. You will work closely with senior leaders, internal stakeholders, and external clients to streamline processes, drive continuous improvement, and foster a results-oriented team culture. Designation: Assistant Team Lead (Finance & Accounting) + (Training and Development) Location: AIPL Business Club, Gurgaon, Sector 62 Working Hours: 01:00 PM to 10:00 PM IST Days of Working: 5 Days Mode of Working: Hybrid Salary: As per the industry standards Role Requirements: Training Needs Assessment: Collaborate with department heads and HR managers to identify training needs based on organizational goals and performance gaps. Conduct surveys and interviews to gather information on employee development requirements. Program Development and Implementation: Design and develop training programs, including workshops, e-learning modules, tailored to the identified needs. Implement various training methods such as classroom sessions, on-the-job training, and virtual learning to accommodate diverse learning styles. Client Engagement & Financial Management: Oversee the full lifecycle of client engagements, from onboarding through project execution and payment collection. Ensure that financial processes, such as budgeting, forecasting, and financial oversight, are followed effectively. Stakeholder Management: Build and maintain strong relationships with senior partners, finance managers, project managers, and external stakeholders. Act as a trusted financial advisor and ensure alignment across teams. Problem-Solving & Process Improvement: Identify areas for improvement within financial processes and propose actionable solutions. Work with global teams to implement best practices and drive continuous improvement in financial operations Desired Profile: Excellent written and verbal communication skills in English Well-versed with MS-Excel and Google sheets Preferred if prior experience working in QuickBooks/Xero and US Accounting roles Must have professional work-from-home setup, personal Laptop, and High-Speed broadband connection The notice period should be less than 1 month. Why Join Us? Global Exposure: Work in a dynamic, global team with opportunities for career growth and leadership development. Hybrid Work Environment: Enjoy the flexibility of a hybrid work model with a collaborative and supportive office culture. Competitive Compensation: We offer competitive compensation packages, including performance-based incentives and benefits. Role: Chartered Accountant (CA) Industry Type: Accounting / Auditing Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Accounting & Taxation Education PG: MBA/PGDM in Finance, ICWA (CMA) in Any Specialization, CA in CA Key Skills Skills highlighted with ‘‘ are preferred keyskills US GAAPUS AccountingIFRS XeroCPAQuick BooksInternational Accounting

Job description ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Senior Governance & Risk Administrator - Sustainability We seek a Senior Governance & Risk Administrator – Sustainability who would support Global ESG initiatives and lean in on India-specific sustainability activities. This Pune-based employee would be a dedicated full-time connector between GRC (Governance, Risk, & Compliance) and ESG (sustainability) team, and be a core contributor to global sustainability initiatives, audits, and reporting. What you'll do Sustainability & Emissions Reduction related Tasks Support implementation of emissions reduction strategies aligned with ZS's sustainability goals by collecting and analyzing data, supporting Scope 1, 2, and 3 reduction initiatives (e.g., energy efficiency, sustainable procurement, travel policy updates, operational improvements), integrating sustainability into processes, and exploring innovative solutions for efficiency. Environmental Reporting Manage and participate in annual environmental reporting, ensuring compliance with global standards, accurate data collection for emissions inventories, audits and certifications (e.g., ISO 14001, ISO 14064), and submissions to platforms like EcoVadis and CDP, while collaborating with stakeholders to ensure consistency and accuracy. Compliance and Risk Management Facilitate audits for standards like ISO 45001, ISO 45003, ISO 26000, and SA 8000, while supporting climate risk assessments, monitoring regulatory compliance, addressing client sustainability inquiries, and developing internal compliance frameworks to drive continuous improvement. Vendor Management Provide support as needed for budgeting, planning, and financial tracking of sustainability initiatives, while assisting with vendor selection, contracting, and ensuring alignment with ZS's sustainability goals and compliance requirements. What you'll bring Bachelor’s degree with record of high academic achievement in any field with at least 5+ years of experience in sustainability, environmental compliance, or corporate social responsibility roles, preferably in a corporate or consulting environment. Experience with environmental reporting frameworks and standards such as CDP, ISO 14001, ISO 14064-1, Ecovadis etc. Good understanding on sustainability standards such as GRI, SASB for sustainability reporting Proven ability to work cross-functionally with teams such as procurement, operations, and legal to integrate sustainability into business processes. Good communication and inter-personal skills Basic understanding of compliance and Risk assessments Good excel and PowerPoint skills Strong knowledge of environmental regulations, compliance requirements, and industry best practices. Data analysis and reporting skills to interpret environmen

Job description ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Associate - TAC (Technical Assistance Centre) We seek TAC Associates to join our WTC office in Pune, India. TAC Associates handle 1st level support on calls/emails/chats from ZS offices worldwide in a user environment consisting of PC/MAC running the standard suite of business applications. What you'll do Troubleshooting IT-related issues for a user population of ZS employees and clients using ZS proprietary software via telephone and remote access. Provide L1 Technical Support for the Windows/MAC machines, printer ZS proprietary software. Diagnose and resolve technical issues related to operating systems, applications, and hardware Familiarity with basic networking concepts and protocols. Common query topics include - VPN, Outlook (and other O365 Apps and Services), Active Directory and Exchange, Network Connectivity, Software Installation (using SCCM and Privilege Management), File Server and File Share access, FTP, Application specific issues, Intune Support & Management etc. Handling administrative tasks such as tracking TAC calls/chats, timely follow up of all assigned tickets in your bin until closure, re-assigning tickets to the relevant L2 teams and following up via emails as required, assisting with organizational efforts, maintaining chargebacks for licensed software etc Additional TAC projects/tasks as assigned based on performance. What you'll bring Strong oral and written communication skills Ability to approach problem-solving methodically and analytically Bachelor's degree required, Master's degree desirable 1-2 years of relevant experience in Customer Support, or preferably IT Helpdesk / Service Desk Strong customer service orientation Professional appearance and demeanor, with ability to exercise good judgment and discretion Ability to work varied hours, enabling support in a 24/7 environment A+ certification or Microsoft Certified Systems Administrator (desirable, not mandatory) Experience with Service Now tool (desirable, not mandatory) Certification in ITIL or similar framework. Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel Travel is a requireme

Job description As the primary point of contact for assigned customers, you will manage technical support, resolve issues, and represent customer interests within the company. Your role includes analyzing product updates, supporting during outages, collaborating with teams to enhance service, and maintaining optimal network health from a Service Warranty Support perspective. You Have: Technical ExpertiseProficient in network operations, technical support services, and troubleshooting. Customer CommunicationExcellent verbal and written communication skills, especially in customer-facing scenarios. Analytical AbilitiesCapable of analyzing product release notes, alerts, and customer feedback to provide actionable recommendations. Service Warranty Support KnowledgeUnderstanding of upgrade and retrofit processes within the scope of Service Warranty Support (SWS). Emergency Management FamiliarityKnowledge of Emergency Management (EM) practices, particularly outage management. Network Data ManagementProficiency in maintaining network data and customer information in relevant databases. It would be nice if you also had: Business AcumenUnderstanding of how technical services contribute to overall business goals. Advanced Problem-SolvingAbility to approach complex issues from a fresh perspective. Customer Relationship ManagementYou will be the voice of the customer, managing complex technical support situations and working to resolve conflicts effectively. Network Health and Technical ExpertiseYoull maintain a strong understanding of the customers network, providing ongoing technical support and analysis to ensure optimum performance. Sales and Service Improvement OpportunitiesYou will share sales opportunities and identify areas for service improvements, actively contributing to business growth. Cross-Functional CollaborationYoull work closely with various internal teams such as Care Program Management, Emergency Management, and Sales, helping improve internal processes and service delivery. Mentorship and LeadershipAs a mentor, youll share your knowledge with team members, guiding their development and improving overall team performance. Role: Customer Retention - Non Voice Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills project managementcustomer servicecustomer retentioncustomer supportcustomer advocacy customer relationshipteam managementprogram managementclient servicingcustomer focusaccount managementtechnical supportkey account management

Job description Financial Business Partnering includes roles that provide dedicated financial support and advisory to business units to help drive growth, profitability and operational efficiency. Finance Business Partners work closely with business leaders, providing consulting and coaching, and insights to drive business decision making and performance. Professional stream includes those who are individual contributors with main emphasis on applying technical/discipline knowledge rather than managing people to achieve results although coaching/mentoring less experienced staff, informal supervisory responsibilities, or overseeing work of other lower level professionals or manage processes and program are common. Individual work ranges from setting objectives and delivering on own work responsibilities to being a leading expert within a given field and influencing long term tactical decisions of the organization. Progression within this stream reflects increasing depth of professional knowledge, project management capability, and the ability to influence others. A colleague at this level works independently within defined boundaries and guidelines in a specific area but will need supervision and support on more complex tasks. Knowledge is required for the application of practical methods and techniques, work procedures and processes. Solutioning is through a choice between known alternatives, within the area of expertise and the leader will evaluate the appropriateness and effectiveness of the solution. The job requires previous work experience in a related area, or practical knowledge obtained via advanced education. Leaders at this level manage employees day-to-day and set priorities to ensure task completion. Role: Financial Analyst Industry Type: Courier / Logistics Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Finance Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Finance financial analysisfinancial supportfinancial managementfinancial reportingfinancial planning