Job description Role & responsibilities Deliver high-quality technical support to end-users by efficiently handling and resolving client complaints. Accurately document all issues, queries, and concerns raised by clients, especially sellers. Ensure timely and effective resolution of customer complaints to drive satisfaction and maintain client relationships. Communicate with clients to provide accurate information related to products, services, and processes. Diagnose, debug, and identify reported issues, escalating critical cases based on defined priority levels and client SLAs. Conduct deep dives into reported issues and deliver comprehensive Root Cause Analyses (RCA). Guide clients through troubleshooting steps and corrective actions to resolve issues efficiently. Identify recurring problems and suggest improvements to internal systems or panels for better performance and user experience. Gather and assess all relevant information to resolve product- or service-related inquiries accurately. Route unresolved issues to appropriate internal teams and follow up until closure. Collaborate and coordinate with internal departments such as development, QA, and operations for issue resolution. Effectively prioritize and manage multiple open cases, ensuring timely follow-ups and updates Preferred candidate profile Any graduate with a strong technical aptitude. Minimum of 2 years in technical support or application support roles, preferably in clientfacing environments. Excellent verbal and written communication skills, with the ability to clearly articulate technical concepts to non-technical stakeholders. Proficient in Python, with the ability to quickly write and modify scripts for debugging or automation. • Strong working knowledge of MySQL, MongoDB, and DynamoDB for data validation and troubleshooting. Experience with RabbitMQ and Kafka for understanding and debugging event-driven workflows. Good understanding of AWS cloud services relevant to application support and monitoring Tools & Platforms: Hands-on experience with ticketing systems like JIRA or Freshdesk. Familiarity with API testing tools such as Postman for request-response analysis. Ability to monitor and interpret system logs to identify and address issues proactively. Strong analytical and logical thinking to investigate, replicate, and resolve client-reported issues. Capability to prioritize and manage multiple open cases in a fast-paced, dynamic environment. Exposure to E-commerce or logistics platforms and an understanding of associated workflows and operational processes. *Candidates from Delhi NCR required Role: IT Support - Other Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Support Education UG: B.Tech/B.E. in Electronics/Telecommunication, Electrical and Electronics, Automobile, Information Technology, Mechanical, Computers, Electrical, Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Postman ApiKafkaJIRAAWSPython RabbitmqCommunication SkillsMySQLMobgoDBSQL

Job description Entab Infotech Pvt. Ltd. Senior Technical Support Executive / ATL Overview: A Senior Technical Support Executive / provides technical assistance to end-users, troubleshooting hardware, software, and network issues, resolving problems, and ensuring a positive customer experience, any graduate (BCA, MCA, B.Tech.) with good communication skills and willing to learn and grow is welcome. read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Good English CommunicationSolving QueriesCustomer SatisfactionComplaint HandlingCustomer Handling

Job description Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) - Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA - Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics - Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance - Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations - Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement - Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes - Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms - Ensure expected ramp down (ERD) compliance as committed in MSA - Client Relationship Management - Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation - Identify and close early warnings on a project to avoid any customer escalations - Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account - Design and monitor project performance dashboards/ reports with the clients periodically - Delivery governance across the project - Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project - Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects - Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage - Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan - Review and monitor revenue allocations/ realization to avoid OB revenue leakage - Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks - Operational Excellence - Automation Focus - Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project - Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery - Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project - Innovation Focus - Brainstorm with t

Job description Inform students regarding the interview schedule Coordinate with students and companies and align interviews Assist students in all aspects of the job search including resume writing, interviewing techniques, job openings Visit to corporate office Role: Customer Success - Other Industry Type: Education / Training Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Corporate RelationsPlacement TpoCorporate RelationTraining And PlacementTie Ups

Job description 1. Make outbound calls to activate patient programs and convert engagement. 2. Pitch digital care plans, handle objections, and close sales. 3. Achieve sales targets while driving cross-sell and upsell initiatives. 4. Track CRM & follow up to engage. Perks and benefits Health Insurance, Annual leaves Role: Customer Success Associate Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Hindi & English ProficiencyCustomer RelationshipLanguage SkillsCommunicative English Customer ServiceCustomer SupportCustomer CareCustomer Handling

Job description Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No.Performance ParameterMeasure 1.Continuous Integration, Deployment & Monitoring of Software100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2.Quality & CSATOn-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3.MIS & Reporting100% on time MIS & report generation Mandatory Skills: Microsoft Dynamics CRM 2016 - Sales. Experience: 1-3 Years. Role: Back End Developer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Microsoft Dynamics CRM module developmentsoftware development life cyclecodingsoftware solutionsroot cause analysis

Job description Role Overview As Head of Technology & UX, youll own and shape the end-to-end technology, engineering, and user experience strategy for GSEAMS. From building a best-in-class mobile video platform to creating creator-facing tools and intuitive interfaces, your leadership will directly impact how millions of users consume and creators contribute to next-gen storytelling. You will work closely with the founding team and take a seat at the table in strategic decisions, driving GSEAMS platform evolution at scale. Key Responsibilities Technology Leadership - Define and execute the tech roadmap across mobile apps, web, backend, and infrastructure - Lead architecture and delivery of a high-performance video streaming platform, optimized for vertical playback - Build, manage, and grow a top-tier engineering team across frontend, backend, and DevOps - Oversee implementation of AI/ML systems for content recommendation and personalization - Ensure the platform is scalable, secure, and cloud-native from day one UX & Product Design - Champion a mobile-first, story-first UX philosophy across user and creator journeys - Collaborate with product and design to launch features that are cinematic, intuitive, and addictive - Drive development of creator dashboards, analytics, and monetization tools Innovation & Execution - Explore and implement emerging technologies such as Web3, interactive story formats, or gamification - Establish agile development processes and rapid prototyping culture - Integrate storytelling, entertainment, and technology into a frictionless user experience Interested? What Were Looking For Must-Haves: - 10+ years of experience in tech leadership roles, ideally in media, OTT, or mobile-first platforms - Proven success in building and scaling consumer-facing mobile/video products - Strong foundation in video infrastructure, mobile frameworks, and backend architecture - UX-first mindset with experience delivering highly engaging user experiences - Track record of leading high-impact engineering teams and fast-paced product cycles Bonus: - Experience in personalization engines or recommendation algorithms - Background in creator platforms or gamified mobile products - Exposure to interactive storytelling or Web3 monetization models Education qualification - Bachelor's or Master's degree in Computer Science, Engineering, Design, or related technical field. - Additional certifications in UX Design, Al/ML, or Product Management are a plus. Location- Mumbai / Bangalore / Remote Role: UX Head Industry Type: Film / Music / Entertainment Department: UX, Design & Architecture Employment Type: Full Time, Permanent Role Category: UI / UX Education UG: B.Sc in Computers, BCA in Computers, B.Des. in Any Specialization, B.Tech/B.E. in Computers PG: M.Des. in Any Specialization, M.Tech in Computers, MCA in Computers, MCM in Computers and Management, MS/M.Sc(Science) in Computers Key Skills Skills highlighted with ‘‘ are preferred keyskills UX Video StreamingVideo CompressionUser Experience DesignInteractive StorytellingMobile App DevelopmentBackend ArchitectureCloud InfrastructureGamificationAgile Development

Job description Greetings from Grampro Business service Pvt Ltd, we are hiring for the below profile, Interested feel free to Apply. 1) Name of the Company : Tata Capital Limited 2) Designation : Loan Officer / 4) Department :Sales 5) Employment Type : Full Time - On Roll 6) Reporting to : Branch Manager 6) Main Task : Acquisition and Maintenance of new Clients, Sales & Collection read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Loan Processing Financial AnalysisCredit UnderwritingCredit Assessment

Job description Greetings from Grampro Business service Pvt Ltd, we are hiring for the below profile, Interested feel free to Apply. 1) Name of the Company : Tata Capital Limited 2) Designation : Loan Officer 4) Department :Sales 5) Employment Type : Full Time - On Roll read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Loan Processing Field Sales

Job description Greetings from Grampro Business service Pvt Ltd, we are hiring for the below profile, Interested feel free to Apply. 1) Name of the Company : Tata Capital Limited 2) Designation : Loan Officer 4) Department :Sales 5) Employment Type : Full Time - On Roll 6) Reporting to : Branch Manager 6) Main Task : Acquisition and Maintenance of new Clients, Sales & Collection read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Field Sales NBFCLoan Processing