Job description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Windows Server Admin. Role: System Administrator / Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Windows Server Admin data managementAdministratorquality managementlogs managementclient servicing

Job description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Role: Security Administrator Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Security Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills architecture planning Customer managementKnowledge managementPerformance ManagementTalent ManagementCSAT

Job description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Linux Admin. Role: System Administrator / Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Linux Admin data managementAdministratorquality managementlogs managementclient servicing

Job description Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: IT Operations Management. Role: IT & Information Security - Other Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT & Information Security - Other Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills IT Operations Management Stakeholder InteractionPerformance ManagementTalent ManagementStakeholder Management

Job description Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: IT Operations Management. Role: IT & Information Security - Other Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT & Information Security - Other Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills IT Operations Management resource planningStrategy PlanningMIScustomer serviceOperations Management

Job description DO: Lead cross global functional teams in developing finance strategies to support a strategic alignment with company's Business Operations, and corporate departments on company goals & initiatives. Manage financial goals that result in strong customer satisfaction, align with company strategy, and optimize costs and supplier relations. Influence senior leaders in setting direction for their functional areas by linking finance and business strategies to optimize business results. Role: Software Compliance - License Management Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Infrastructure Services Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills business finance financial analysisvariance analysisaccountingfinancial planningbusiness operationsbudgeting

Job description Req ID: 290098 We are currently seeking a SAP HANA to join our team in Bengaluru, Karntaka (IN-KA), India (IN). 5+ Years of experience in S4/Hana (Excluding R3/ECC experience) Strong programming Experience S4 HANA, ABAP, CDS, ODATA, BOPF, RAP Expert in RICEF Objects, OO ABAP, BADI and ADOBE Form Integration experience in CPQ, EMS etc. Experience in Event Mesh configuration for S/4 Hana, Monitoring Worked on extension of standard objects using Key user Extensibility tools and enhancement frameworks Experience in handling objects from Functional areas RAR, Dispute, BRIM, Subscription Billing, BRF+ In-app extension, CDS Extension, SAP API Enhancement Experience in HANA system upgrade Experience in std SAP debugging and trouble shooting Keen to learn and experiment with new technologies Experience on UI5, Fiori, BTP is added advantage. Ability to interact, work along with client and flexible to accommodate project needs. Role: ERP Developer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills odatabpfcdsabapoo abap eccadobe formsemsbillingsap s hanauibapialv reportsdebuggingricefapisap hanarapbdcsapcpqadobebapissap scriptssap fioritroubleshootingsmartformssap abapbadissap workflowricef objects

Job description Job Details Description Underwriter Key Responsibilities Conducts risk assessments and follows NLG Underwriting philosophies by analyzing data, using tools (e.g. medical records, prescription databases, borrowing history, credit rating etc.), and third party information (e.g . medical records, prescription databases, borrowing history, credit rating etc.) to protect NLG bottom line and maintain profitability by avoiding fines and putting good risk on the books . Proactively seeks information (e.g. processes, philosophies, etc.), takes advantage of both formal and informal educational opportunities (e.g. medical and mentoring discussions, etc.) to build the foundations of a solid Underwriting career and continuously expand knowledge, skills, and abilities. Coordinates and communicates (verbal and written) with internal and external constituents to gather information, gain insights, and explain Underwriter decisioning and works to build relationships in a way that demonstrates seamless service excellence. Participates in interdepartmental presentations, helps with new hire training in various subjects. At the higher levels of Underwriting, will guide and educate others to improve Underwriting quality, capabilities, efficiencies, and output . Identifies, communicates, and resolves escalations to deliver on seamless service and protect the bottom line. Factors that lead to success in this role You get excited, and feel rewarded, in helping people (Customer Focus) You bounce back from setbacks easily (Being Resilient) You tackle tough assignments, face difficult issues, and challenge the status quo with courage You readily and easily adapt to people and situations, using appropriate empathy (Situational Adaptability, Empathy) You relate comfortably with different types of people and easily build rapport and long-standing relationships (Interpersonal Savvy) You use a mixture of analysis, wisdom, experience, and judgement to make sound decisions (Decision Quality) You can clearly convey your message verbally and written (Communicates effectively), and demonstrates strong listening skills You use business knowledge and experience to guide actions (Business insights) You deal constructively with problems that do not have clear answers, appropriately handling risk (Manages Ambiguity) You are great at multi-tasking in a fast-paced, production environment and are technology savvy (web searches, MS Office, data bases, and Mainframes) Minimum Qualifications Bachelor's degree preferred, and minimum 2 years Life Underwriting experience in production-oriented environment Role: Operations - Other Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills productionmentoringteachinghistoryunderwriting bedteaching englishmathematicstutoringtrainingsocial sciencepolitical sciencemacoachinglecturer activitiessocial studiesus mortgagefinance

Job description Title: Senior .NET Developer (4 Years Experience) Location: [office/Remote/Hybrid] Experience Required: 4 Years Employment Type: Full-Time Job Description: We are hiring a dedicated .NET Developer with 4 years of experience, specializing in Windows Services development. The ideal candidate will have solid expertise in the Microsoft technology stack and a proven track record of building and maintaining background services. Technical Skills Required: Strong experience in .NET Framework and ASP.NET Core Hands-on with Windows Services (development, debugging, deployment) Proficient in C# programming Experience with SQL Server (queries, indexing, stored procedures) Familiarity with ASP.NET Web API Exposure to React.js is a plus Responsibilities: Design, develop, and maintain robust Windows Services Optimize system performance and troubleshoot issues Integrate services with APIs, databases, and third-party tools Collaborate with other developers and QA teams Write clean, maintainable, and testable code Qualifications: Bachelor’s degree in Computer Science/Engineering or equivalent 4+ years of software development experience Experience working in Agile environments Bonus Skills: IoT protocol knowledge (e.g., MQTT, CoAP) Experience with Mobile Bus Protocols Azure/AWS experience What We Offer: Competitive compensation Flexible work environment Opportunity to work on cutting-edge tech Role: Back End Developer Industry Type: Software Product Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills .Net CoreWeb Api.NetASP.NetSQL Windows Services

Job description Roles and Responsibilities Responsible for GMP , GHP for wet process, Dryer Section and ribbon blending Responsible for operation of wet process and dryer with maintaining all key parameters and quality of product Responsible for manufacturing of product with maintaining quality of product under specification Reporting of any deviation faced during operation of process parameters and change in quality of product and escalating to their in charge on right time. Reporting for any deviation in yield target of dryer Responsible for GMP of critical in their work zone Reporting for any deviation and breakdown happen in machinery of their area. Responsible for maintaining control and uncontrolled documents implanted on shop floor Other duty assigned by Reporting Manager time to time. Desired Candidate Profile ITI/ Diploma (Dairy Tech./Food) Perks and Benefits Role: Production & Manufacturing - Other Industry Type: Food Processing (Dairy) Department: Production, Manufacturing & Engineering Employment Type: Full Time, Permanent Role Category: Production & Manufacturing - Other Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Dryer